Domino’s is an American multinational pizza restaurant chain owned by the master franchisor Domino’s Pizza, Inc. Jubilant FoodWorks Limited, a leading Indian food company, owns Domino’s Pizza franchises in India, Sri Lanka, Bangladesh, and Nepal. As of 2023, with 1,838 restaurants in India and subsidiaries in Sri Lanka and Bangladesh, it’s a major player in the food service industry.
It also offers special services for birthday parties, delivery on train, catering, and restaurants in major cities (tier 1 and tier 2) including metro cities like Delhi, Mumbai, Chennai, Hyderabad, Bangalore, Kolkata, Gurugram, Dehradun, Noida, etc.
Report the issues related to:
- Pizza: Complaints related to Veg Pizza, Non-Veg Pizza, Pasta, and Pizza Mania including sides and beverages (Garlic bread & soft drinks)
- Quality & Delivery: Concerns of quality of food, delay in delivery, payment modes, and charges.
- Restaurants: Complaints about the service of restaurants and delivery partners including hygiene maintenance.
Have complaints about Domino’s Pizza services? You can easily contact the customer support team by toll-free customer care number and email, or submit your complaint online through the online platform, mobile app, or social channels.
Still not resolved? Escalate the matter to the Head of Customer Service, Jubilant FoodWorks Ltd (JFL).
How to File a Complaint of Domino’s Pizza?
According to the customer service policy of Jubilant FoodWorks Ltd, you can complain to Domino’s customer service representatives via toll-free number, online chat on the Domino’s App, or email. If your problems are not resolved, then escalate it to the Head of CS.
Grievance Redressal Mechanism:
| Registration Fee | No Charges (0) |
| Resolution Period | Up to 3 weeks (It may vary, please read T&C and refund/cancellation policy of Domino’s (JFL)) |
| Refund Period | 5 to 7 business days |
Levels of Lodging Complaint:
- Level 1: Customer Service, Dominos
- Toll-free complaint number (if available)
- Email/WhatsApp
- Online complaint registration
- Mobile App
- Level 2: Head of Customer Service, Dominos
Please note: If not resolved to your satisfaction with the timeframe by Domino’s, you may lodge a consumer complaint to the National Consumer Helpline (NCH) for arbitration or the Consumer Commission (NCDRC) for compensation.
Level 1: Customer Care, Dominos
If something goes wrong with your Domino’s order, like late delivery, quality of Pizza, or payment issues, you can complain to Domino’s Pizza customer service.
Make sure to include your Order ID, describe the problem clearly, and for a faster solution, use the Domino’s App to file an online complaint.
Contact customer service:
- Dominos Complaint Number: 18002081234
- Email: guestcaredominos@jublfood.com
- Complain online to Domino’s Pizza: File a complaint
- Twitter: @dominos_india
Tip: Beware of scams, don’t share bank/personal details; use only the official Domino’s Pizza app for help. Stay safe!
Please note: You can complain to the Food Safety and Standards Authority of India (FSSAI) about the quality of food/Pizza delivered by Dominos or its partnered restaurants.
Level 2: Grievance Officer, JFL
According to the IT Act 2000 and E-Commerce Rules 2020, if your first complaint to Domino’s (level 1) isn’t resolved to your satisfaction within the resolution period, you can escalate it to the appointed Grievance Officer of Jubilant FoodWorks Ltd.
When emailing or writing, include:
- Your complaint’s ticket number,
- Order ID,
- Reason for dissatisfaction, expected resolution, and attach any relevant images or bills for support.
Send this complaint letter by email to JFL at guestcaredominos@jublfood.com or contact Jubilant FoodWorks to raise your concerns.
Not Resolved to your satisfaction with the resolution period by JFL (Domino’s Pizza)?
If you’re not satisfied with the final resolution of Domino’s (Jubilant FoodWorks), you can file a complaint with the National Consumer Helpline (NACH) for informal resolution by calling the toll-free helpline number or submitting a complaint online.
Alternatively, you can file a formal complaint with the National Consumer Disputes Redressal Commission (NCDRC) – Consumer Court or choose internal arbitration with JFL to resolve the dispute.
