Chandigarh Electricity Department (CED) is a part of the Electricity Wing of the Engineering Department, Chandigarh Administration. It is responsible for the transmission and distribution of power supply to the consumers in Chandigarh and its municipal corporation. CED provides electricity from more than 13 grid stations in Chandigarh, covering four divisions and 12 sub-divisions.
If customers are facing any problems, they can call the toll-free helpline number, send an email, or submit their power complaint online. Some of the common electricity complaints that consumers may face are:
- Wrong or excessive bill issued
- Electricity meter not working or defective
- Electricity connection not given or delayed
- The power supply was disrupted or disconnected
- Voltage fluctuation or low voltage
- Frequent power cuts or load-shedding
- Street lights not working or damaged
- Electricity theft or unauthorized use of electricity
- Any other grievance related to electricity services
How to Register a Complaint to Chandigarh Electricity Department (CED)?
In the citizen charter of Chandigarh’s electricity department, the grievance redressal mechanism is organized into three tiers. If your complaints regarding electricity services are unresolved at the initial stage, they are to be escalated to the next relevant authority.
Grievance Redressal Mechanism:
| Registration Fee | No Charges (₹0) |
| Resolution Period | Immediately or 30 days (read customer service policy) |
| Payment Refund | Within 15 working days (For online payment failures, read the CED policy) |
Complaint Escalation Levels:
- Level 1: Customer Care, CED
- Level 2: Consumer Grievance Redressal Forum (CGRF) of CED
- Level 3: Electricity Ombudsman, JERCUTs
Note: For the violations of consumer rights by the Electricity Board, file a consumer complaint against CED with the National Consumer Helpline (NCH), a consumer protection authority, or the Consumer Disputes Redressal Commission (NCDRC).
Further, you may approach the High Court of the UTs (If not satisfied with the final order of the Electricity Ombudsman).
Level 1: Customer Care, CED
At the first level, customers can register electricity complaints with CED (Chandigarh Electricity Department) through multiple channels, including a toll-free customer care number, email/WhatsApp, and an online complaint registration form. When lodging concerns, customers must furnish the following information:
- CED Connection Number
- Nature of Complaint
- A detailed description of the issue, accompanied by supporting documents such as bills or images.
If the problem persists without resolution, customers are advised to elevate the matter to the Service Manager at the designated Customer Care Center situated within divisional offices.
Chandigarh Electricity Helpline Number
Consumers can register their electricity complaints at the Citizen Facilitation Centre (CFC) at the toll-free customer care number and emails.
| No Electricity Complaint Number | +911724639999 |
| seelecty@gmail.com, elop1-chd@nic.in | |
| Address |
Consumers can also register their complaints at the following Complaint Centers of the concerned sub-division as per their jurisdiction:
Division 1
| Electricity Offices, Chandigarh | Contact Number and Email |
|---|---|
| Executive Engineer, Electy. “OP” Div No. 1, Sector 17, Chandigarh. Sector 22, 23, 24, 25 | Email: elop1-chd@nic.in Phone: +911722703242, +911728054104524 |
| SDO Electy OP S/Div No.1, Sec. 23/D, Chandigarh. Sector 22, 23, 24, 25 | Email: sdo1chd@gmail.com Phone: +911722706079, +911722723046 |
| SDO Electy OP S/Div. No. 2, Sec. 10/A, Chandigarh. Civil Secretariat, Vidhan Sabha, Sec-1, 2, 3, 4, 9, 10, 11, Khuda Alisher | Email: sdoop2-chd@chd.nic.in Phone: +911722742562, +911722740984, +911722794180, +911722793328 |
| SDO Electy OP S/Div. No. 4, Sec. 15, Chandigarh. Sector 17, Sector 12, 14, 15, 16, Khuda Jasu, Khuda Lahora, Sarangpur, Dhanas | Email: sdoop4-chd@nic.in Phone: +911722703206, +911722780061 |
Division 2
| Electricity Offices, Chandigarh | Contact Number and Email |
|---|---|
| Executive Engineer, Electy. “OP” Div No. 2, I/Area Phase 1, Chandigarh. Sector 29, Ind Area Ph I, Village Darua, Makhan Majra, Raipur Khurd, Behlana | Email: elop2-chd@nic.in Phone: +911722679005 (O), +911728054104517 (M) |
| SDO Electy. OP S/Div No. 5, I/Area Ph-I, Chandigarh. Sector 29, Ind Area Ph I, Village Darua, Makhan Majra, Raipur Khurd, Behlana | Email: sdoop5.2018@gmail.com Phone: +911722658512, +911722652475 |
| SDO Electy. OP S/Div No. 8, Manimajra, Chandigarh. Manimajra Town, Indira Colony, Manimjra Rehabilitation Colony, Mauli, Bhagwanpura | Email: sdoelectyopsd8@gmail.com Phone: +911722734014 |
Division 3
| Electricity Offices, Chandigarh | Contact Number and Email |
|---|---|
| Executive Engineer, Electy. “OP” Div No. 3, Sector 18, Chandigarh. Sectors 18, 19, 21, 27, 28 | Email: elop3-chd@nic.in Phone: +911722700304, +911722723751 |
| SDO Electy. OP S/Div No. 3, Sec 18A, Chandigarh. Sector 18, 19, 21, 27, 28 | Email: sdoelectysde3@gmail.com Phone: +911722780070, +911722780081 |
| SDO Electy. OP S/Div No. 6, Sec. 20, Chandigarh. Sector 20, 30, 32, 46, 49 | Email: aaeced-chd@chd.nic.in Phone: +911722712044, +911722707771 |
| SDO Electy. OP S/Div No. 7, Sec. 35, Chandigarh. Sector 33, 34, 35, 36, 37 | Email: sdoop7-chd@chd.nic.in Phone: +911722667641, +911722602524 |
Division 4
| Electricity Offices, Chandigarh | Contact Number and Email |
|---|---|
| Executive Engineer, Electy. “OP” Div No. 4, Sector 34, Chandigarh. Sectors 41, 42, 43, 44, 45 & adjoining villages | Email: elop4-chd@nic.in Phone: +911722676007 (O), +911722692911 (R), +911728054104444 (M) |
| SDO Electy. OP S/Div No. 9, Sec 43, Chandigarh. Sectors 41, 42, 43, 44, 45 & adjoining villages | Email: sdoop9.chd@gmail.com Phone: +911722667859, +911722603927 |
| SDO Electy. OP S/Div No. 10, Sec 40, Chandigarh. Sector 38, 39, 40 & Village Dadumajra, DMC Colony, Maloya | Email: sdoop10.chd@gmail.com Phone: +911722696893 |
If not resolved, consumers can also send their complaints or grievances to the CGRF Forum.
Online Complaint Registration
Consumers can also register their electricity complaints online using the portal of the Electricity Board of Engineering Department, Chandigarh Administration.
| CED Discom | Online Support |
|---|---|
| Complain online to the Chandigarh Electricity Board | File a Complaint |
| Track Power Outage | Click to Track |
| Online bill payment | Quick Pay |
| Mobile App | Chandigarh Sampark Android | iOS |
After submitting the form, consumers will receive a complaint registration number and can check the status of their complaint online.
Please note: You can also file an electricity complaint online through the “CPGRAMS pgportal” of the central government.
Level 2: Escalate to Consumer Grievance Redressal Forum, Chandigarh Electricity Department
If the consumers are not satisfied with the response or resolution of their complaints by the CED, they can approach the Consumer Grievance Redressal Forum (CGRF) of the Chandigarh Electricity Department.
The CGRF is a quasi-judicial body established under the Electricity Act, 2003 and the JERC (Consumer Grievance Redressal Forum and Electricity Ombudsman) Regulations, 2009. The CGRF has the power to hear and decide the grievances of the consumers related to electricity services provided by the CED.
To lodge a grievance to the Consumer Grievance Redressal Forum of Chandigarh Electricity Department, the following details are required:
- Name and address of the complainant: The complainant should provide their name, contact number, postal address, fax number, and email address, if any. The complaint should also be signed or thumb-impressed by the complainant with the date of filing.
- Name and address of the Electricity Officer: The complainant should mention the name and address of the Electricity Officer to whom the grievance pertains.
- Full description of the grievance: The complainant should give a full description of the nature and extent of the grievance, including copies of the relevant and supporting documents, if any.
- Mode of filing the complaint: The complainant can complain with the Forum in person or by post, by courier service, or by any other means of transmission of documents (including fax messages).
Please note: The Forum will also accept the complaint through emails, provided that the complainant submits the hard copies of the same separately to the Forum within 5 working days.
The CGRF will dispose of the grievance within 60 days from the date of receipt of the grievance. The CGRF will communicate its order to the consumer and the CED in writing.
Contact Details of CGRF Forum
| Designation | CGRF Forum, CED |
|---|---|
| Phone Number | +911722745531, +911722740475 |
| chairmancgrf@gmail.com, cgrfchd@gmail.com | |
| Address | CGRF Forum, Chandigarh Electricity Department, Room No. 80, Ground Floor, Deluxe Building, Sector 9-D, Chandigarh |
Level 3: File a Petition to Electricity Ombudsman, Chandigarh (JERC)
If the consumers are not satisfied with the order of the CGRF or if the CGRF fails to dispose of the grievance within 60 days, the consumers can file an appeal to the Electricity Ombudsman of the Joint Electricity Regulatory Commission (JERC) for the state of Goa and Union Territories.
The Electricity Ombudsman is an independent authority appointed by the JERC to review the cases of consumer grievances that are not resolved by the CGRF.
The consumers can file their appeal to the Electricity Ombudsman in the prescribed format along with the necessary documents and fees.
If you are dissatisfied with the order of the Electricity Ombudsman of JERC in Chandigarh, you may further appeal before the respective regulatory authority (CERC), APTEL, or pursue legal action by approaching the appropriate judicial authority such as the High Court of Punjab and Haryana.
Reference:
- Electricity Wing of Engineering Department (chdengineering.gov.in)
- cgrf_procedures (chdengineering.gov.in)
