The Bangalore Water Supply and Sewerage Board (BWSSB) is an autonomous body established as per the Bangalore Water Supply and Sewerage Board Act, 1964. BWSSB ensures water supply and sewage disposal with the jurisdiction of the entire Bruhat Bengaluru Mahanagara Palike (BBMP) area of 800 sq km, Bangalore’s core, urban, and village areas.
Have complaints about the water services of BWSSB? Residents can register complaints about no water supply, unexpected water crises, billing issues, and pipeline maintenance or requests for water supply, new connection, and rainwater harvesting assistance. For this, you can call the toll-free Bangalore water helpline number, send an email, or file a complaint online to BWSSB.
Complain about these BWSSB of Bangalore:
- Bill payments
- No water supply
- New connection
- NOC for water connection
- Rainwater Harvesting
- Water Quality
- Purchase of Treated water from STP
- Bangalore Jalarushi Puraskara
- Water crisis (Emergency)
- Broken pipelines
- Other water issues
If your water supply complaints are not resolved, escalate to the appointed Engineer in chief or Chairmen of the Board.
How to File a Complaint to Bangalore Water Supply and Sewerage Board?
As per the citizen charter of the Bangalore Water Supply and Sewerage Board, the grievance redressal mechanism is divided into 3 levels.
Grievance Redressal:
| Registration Fees | No Charges (₹0) |
| Resolution Period | within 3 days or up to 30 days (read citizen charter) |
Levels of Escalation:
- Level 1: Complaint to Designated Officer, BWSSB
- Toll-free helpline number
- Online complaint registration
- Write a complaint letter
- Level 2: Escalate to the ACE, Divisional Office
- Level 3: Appellate Officer, BWSSB at Urban Development Department
Please note: As a consumer, you can file a consumer complaint to the National Consumer Helpline (NCH), Department of Consumer Affairs for violating consumer rights by the Bangalore Water Supply and Sewerage Board.
Level 1: Complaint to Designated Officer, BWSSB
At level 1, citizens can register any complaint related to water supply, billings, illegal connections, and sewer problems with the Bangalore Water Supply and Sewerage Board (BWSSB). To do so, they can call the toll-free customer care number of the BWSSB Control Room, email/WhatsApp, or make a complaint online to BWSSB.
Required details to file a water complaint with BWSSB:
- RR/Connection Number
- Contact details
- Type of complaint (Subject)
- Description of the issues such as billing, water, borewell, sewerage, to water waste management (WWM).
- Attach supporting documents, if any
BWSSB Water Helpline Number
These are the water helpline number of the BWSSB Control Room:
| BWSSB Complaint Number | 1916 |
| Sewerage/Septic tanks Helpline | 14420 |
| callcenter@bwssb.gov.in, eerbc@bwssb.gov.in | |
| OCW Customer Care Number | +918022238888 |
| owcenquiry@bwssb.org |
If not resolved, escalate the complaint to the divisional offices at level 2.
File an Online Complaint
Citizens can also register water supply complaints online to the Bangalore Water Supply and Sewerage Board (BWSSB). To lodge complaints, use the details provided below to submit an online grievance.
Register a complaint to BWSSB:
| Complain online to BWSSB | File a complaint |
| Track status | Click to track |
| callcenter@bwssb.gov.in | |
| New water connection | Apply Now |
| Online water bill payment | Quick Pay |
| Mobile App | BWSSB Android | iOS |
After successful registration, please note down the reference/acknowledgement ID to track the status.
Still, not resolved? You may lodge a public grievance through the Janaspandana – IPGRS (Integrated Public Grievance Redressal System) of Karnataka.
Level 2: Lodge a Grievance to Appellate Officer, BWSSB (UDD)
As per the public grievance policy of the Government of Karnataka, residents of Bangalore can lodge a public grievance against the Bangalore Water Supply and Sewerage Board (BWSSB) to the appointed Public Grievance Appellate Officer.
If your complaints related to water services or administration are not resolved to your satisfaction or within the given timeframe, you can register a citizen complaint to the Urban Development Department through the Janaspandana, an Integrated Public Grievance Redressal System (IPGRS) of the Government of Karnataka.
With the reference/acknowledgement ID of previously submitted complaints, visit the below link to lodge your grievance online.
Please note: After the successful submission of your grievance, don’t forget to note down the reference or ticket ID to track the status.
Some regulatory authorities where you can approach:
If your grievance is still not resolved, particularly for the water supply or utility-related issues of BWSSB, you may file a consumer complaint to the “Consumer Disputes Redressal Commission (CDRC) of Karnataka.”
The disputes with the Bangalore Water Supply and Sewerage Board may include violation of consumer rights, quality of utility/water services, higher billing amounts, or compensation for any monetary loss.
Administration
The BWSSB has an administrative structure headed by a Chairman, who is also the Principal Secretary to the Government, Urban Development Department. The Board consists of 18 members, including the Chairman, the Engineer-in-Chief, the Chief Accounts Officer, the Chief Administrative Officer, and other officials from various departments.
Administrative divisions, each headed by the Executive Engineer (EE) and respective sub-divisions of BWSSB in Bangalore are as follows:
- Central: Sub-divisions are:
- C1: High Grounds, Coles Park, Chikka Lalbagh
- C2: Frazer Town, Machalibetta, Pillanna Garden
- East 1: Sub-divisions are:
- E-1-1: Hoodi, AECS Layout, Kundanahalli
- E-1-2: Vignananagar, HAL Airport, Doddanekundi
- E-1-3: Kadugodi, Nagagondanahalli, Siddapura
- East 2: Sub-divisions are:
- E-2-1: Indiranagar, Domlur, Jeevanbhima Nagar
- E-2-2: CV Raman Nagar, Kaggadasapura, Malleshpalya
- E-2-3: Ramamurthy Nagar, Kasturi Nagar, Banaswadi
- North: Sub-divisions are:
- N-1: Palace Guttahalli, Malleshwaram, Rajajinagar
- N-2: Yeshwanthpur, Peenya, Jalahalli
- N-3: Hebbal, Sanjay Nagar, Nagawara
- North-East: Sub-divisions are:
- NE-1: Shivajinagar, Vasanth Nagar, Benson Town
- NE-2: HBR Layout, Kalyan Nagar, Hennur
- NE-3: Horamavu, Kalkere, Ramamurthy Nagar
- North-West: Sub-divisions are:
- NW-1: Mahalakshmi Layout, Nandini Layout, Basaveshwaranagar
- NW-2: Vijayanagar, Kamakshipalya, Nagarbhavi
- NW-3: Kengeri, Rajarajeshwari Nagar, Uttarahalli
- South: Sub-divisions are:
- S-1: Jayanagar, JP Nagar, BTM Layout
- S-2: Banashankari, Padmanabhanagar, Kumaraswamy Layout
- S-3: Girinagar, Hosakerehalli, Chikkalsandra
- South-East: Sub-divisions are:
- SE-1: Koramangala, Ejipura, Adugodi
- SE-2: HSR Layout, Bommanahalli, Singasandra
- SE-3: Begur, Akshayanagar, Hulimavu
- South-West: Sub-divisions are:
- SW-1: Chamarajpet, Basavanagudi, Hanumanthanagar
- SW-2: VV Puram, Kalasipalya, Chamrajpet
- SW-3: Kengeri, Kumbalgodu, Rajarajeshwari Nagar
You can approach these divisional or sub-divisional offices to register your water-related complaints to BWSSB.
