Voltas Limited, a part of the Tata Group, is an Indian multinational electronic & home appliances company headquartered in Mumbai. It is operated by Net Distribution Services Private Limited. The company designs, develops, manufactures, and sells electronic products for home appliances and provides engineering solutions for cooling and refrigeration, textile machinery, mining and construction equipment.
Some of the electronic products are:
- Air Conditioners: Such as Maha Adjustable Inverter AC, Voltas PureAir Inverter AC, etc.
- Refrigerators: ProSmart Inverter Compressor, NeoFrost Dual Cooling Technology, Active Fresh Blue Light, and EverFresh+ Crisper.
- Air Purifiers: HEPA filter, activated carbon filter, ionizer, and UV lamp.
- Commercial Refrigeration: For various businesses such as hotels, restaurants, supermarkets, and bakeries.
- Commercial Air Conditioning: For various spaces such as offices, malls, hospitals, and airports.
- Other products: Some products of Voltas are Washing Machines, Air Coolers, Microwaves, Dishwashers, Water Dispensers/Heaters, Stabilizers, and other premium electronic products & services.
Want to complain about Voltas’ electrical products? You can call the customer care number, email/WhatsApp your concerns, or file a complaint online to Voltas. Report about faulty, damaged, or malfunctioning electrical equipment, AC/Refrigerator, or other accessories to Voltas.
For any concerns related to warranty, payments, or service requests, you can easily lodge your grievances using the below information.
Grievance Fee & Resolution Period:
| Registration Fee | No Charges (0) |
| Resolution Period | 7 to 30 days (Read the customer service policy of Voltas) |
| Refund | Within 7 to 15 days (Read Voltas order/cancellation policy) |
Still, not resolved? You can escalate the unresolved complaint to the Head of Service or the designated Grievance Officer (online order) at Voltas Ltd.
Please note: For any violation of consumer rights, you can file a consumer complaint against Voltas to the National Consumer Helpline (NCH), Department of Consumer Affairs.
Level 1: Customer Care, Voltas
To register a complaint regarding Voltas electrical products or services per the customer service policy, kindly provide the following details within your email or online complaint form:
- Order ID (If purchased online)
- Serial/QR Code Number of Product (If required)
- Warranty Card (if required)
- Nature of Complaint
- Copy of Bill or E-invoice with Purchase Date
- Description of the complaint with supporting documents or image/video of the product/defective accessory (If required)
Please submit these details through the Voltas customer care number, email, WhatsApp messaging, or online complaint or request service form.
Internal Complaint Escalation:
If your submitted complaints are not resolved by customer care then escalate the complaint to:
- Area Service Manager
- Branch Service Manager
- Regional Service Manager
If still not resolved, you can escalate the case to the All India Service Head of Voltas at Level 2.
Voltas Customer Care Number
Call the toll-free customer care numbers of Voltas provided below, click on the numbers to call customer care.
1. Voltas:
| Voltas Complaint Number | 1860599455; 18605994555 |
| Customer Care Number | +919650694555 |
| +919650694555 | |
| Helpline Number (Orders/ Delivery) | +912268353161 |
| vcare@voltas.com |
2. Voltas Bako:
| Voltas Complaint Number | 18605994444 |
| +919818994444 | |
| SMS <VB> | 56677 |
| wecare@voltasbeko.com |
Not resolved? You can escalate the complaint to the Customer Service (CS) Head at Level 2.
Register an Online Complaint
File your complaint online to Voltas about the electronic equipment, products, or warranty services. You can visit the provided links to submit your concerns.
| vcare@voltas.com | |
| Complain online to Voltas | Register a complaint |
| Request a Service Online (Selfcare) | Click to request |
| Contact Branch Offices | Click Here (voltas.com) |
| Register your product | Click to register |
Note: After successful registration, keep the reference number to track the status or to escalate the grievance.
To escalate the complaint, visit the Voltas Selfcare, choose service escalation, and enter the pin code or city name. Then, contact the respective officers using the given phone number or email.
Still, not resolved? Escalate the disputed case to the Service Head.
Tip: Beware of scams, don’t share bank/personal details; use only the official Voltas app for help. Stay safe!
Level 2: Head of Service, Voltas
If your registered complaints regarding Voltas’ electrical products or service centers are not resolved to your satisfaction at level 1 or by the officers, escalate the matter by sending an email or written communication to the Head of Service at the Head Office of Voltas Limited.
With the reference or ticket number, complain to the Voltas Head Office using the details provided below:
| Designation | Head of Service, Voltas |
|---|---|
| Phone Number | +911166505507, +911166505757 |
| servicehead@voltas.com | |
| Address | Head of Consumer Service – Head Office, Voltas Limited, Voltas House A, Dr Babasaheb Ambedkar Raod, Chinchpokli, Mumbai – 400033. |
Further, you may escalate the matter to the Chief Operation Officer (COO).
Level 3: Chief Operation Officer (COO), Voltas Ltd
If the complaints escalated to the Head of Customer Service are not resolved to your satisfaction within a specified time, you can approach the Chief Operation Officer (COO) of Voltas by sending an email with the reference/ticket number of the previous complaint.
Contact the Officer at:
| Designation | COO, Voltas Ltd |
|---|---|
| coo.voltasac@voltas.com | |
| Address | COO – Head Office, Voltas Limited, Voltas House A, Dr Babasaheb Ambedkar Raod, Chinchpokli, Mumbai – 400033. |
Have your complaints not been resolved to your satisfaction? You can file a consumer complaint to the Consumer Court or regulatory authority.
Consumer Commission
Depending on the amount of compensation involved with Voltas, you can register your complaint online with the National Consumer Disputes Redressal Commission (NCDRC) or the respective State/District Consumer Commission through the E-DAAKHIL platform. To initiate an online appeal, visit the link provided below:
The issues may include warranty, service/product quality, or other consumer-related concerns with Voltas.
Some other regulatory authorities for the relevant disputes are:
- For ISI (Indian Standards Institution) Mark: Register a complaint online to the Bureau of India Standards (BIS), Ministry of Consumer Affairs.
- For Finance, EMI, and Loans: File a financial complaint with the Banking Ombudsman, RBI against the respective finance aggregator.
Legal Action: If you are still not satisfied with the final order of Voltas and the appropriate regulatory authority, you may take legal action.
Important Note: Before taking any action, must take advice from a legal professional or lawyer. This will help you to understand the relevant laws or any alternatives such as arbitration with the company.
