Uttarakhand CM Helpline, Apuni Sarkar – How to Register a Complaint about Ministries, Departments or Government Offices to Uttarakhand Government?

The State Grievance Redressal System (CM Helpline 1905) of the Uttarakhand government is an integrated public grievance redressal system (IPGRS), launched by the state Government of Uttarakhand in 2019. Through the UK CM Helpline, citizens can register a complaint about the ministries, departments, Uttarakhand Police, and government offices including the local government bodies such as municipal corporations, panchayats, and Nagar Parishads.

The CM Helpline 1905 is integrated with other portals, such as the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), the CM Reference/Letter (LMS) and the Apuni Sarkar Helpdesk.

The government is bound to provide public services under the Uttarakhand Right to Service Act (URTS), 2011. If any government office or department delays the delivery of citizen services then register a complaint through the CM Helpline or the Uttarakhand Right to Service Commission.

District offices in Uttarakhand that are covered:

• Chamoli
• Dehradun
• Haridwar
• Pauri Garhwal
• Rudraprayag
• Tehri Garhwal
• Uttarkashi
• Almora
• Bageshwar
• Champawat
• Nainital
• Pithoragarh
• Udham Singh Nagar

Want to register a complaint against government departments/offices in Uttarakhand? You can use the toll-free number of the UK CM Helpline and the IPGRS portal to lodge your public grievance with the nodal officers of the respective department, even at the local level government offices.

How to File a Complaint to Uttarakhand CM Helpline (IPGRS)?

By the Uttarakhand Right to Service Act (URTS), 2011, every resident of Uttarakhand has the right to access public services within the defined period from the state government’s Public Authorities, Departments and Local Bodies.

If you have complaints about delayed public services, government officials, or any department/ministry then you can use the Chief Ministry (CM) Helpline 1905 (Apuni Sarkar) portal which is an Integrated Public Grievance Redressal System (IPGRS).

Some major departments to lodge a citizen complaint:

• Home Affairs
• Finance
• Panchayati Raj
• Revenue
• Public Works Department
• Education
• Medical, Health and Family Welfare
• Forest
• Housing
• Drinking Water
• Election department
• Other departments

4 Levels of Complaint Escalation (Apuni Sarkar):

• Level 1: Designated Officer of the respective Government Office/Department
• Level 2: Appeal to First Appeal Officer
  • Public Grievance Officer
• Level 3: Appeal to Second Appeal Officer
  • Head of the Department
  • Uttarakhand Right to Service Commission
• Level 4: Appellate Authority, Uttarakhand Secretariat (CMO)

Still, not resolved to your satisfaction? You may approach the Chief Minister Office (CMO) or respective regulatory/statutory authority.

Note: In cases of unresolved or unsatisfactory disputes after the final appeal or with appellate officers of the department, individuals may take legal action within regulatory bodies or judicial courts. It is advisable to seek assistance from a legal expert before pursuing this course of action.

UK CM Helpline Number

Call at Uttarakhand CM Helpline Number:

Additionally, you can also visit the respective government office to report the registered complaint to get faster redressal.

If you want to contact the Uttarakhand Right to Service Commission (URTS), call at the toll-free helpline number – 18002709818.

Note: Have electricity complaints? You can register the complaint with Uttarakhand Power Corporation Limited (UPCL).

File an Online Complaint

Required details to register a complaint online through IPGRS of Uttarakhand CM Helpline 1905:

• Complainant details: Name and address with district and block
• Department:
  • Name of Department
  • Sub-Department such as District Panchayat or Panchayati Raj
  • District of the government office (if applicable)
• Subject of the complaint
• Description of the complaint with facts (within 500 words)
• Attachments: Scanned copy/document/image/video (If Any, Maximum 10MB)

After successfully submitting your grievance, keep a record of the token number or reference ID to track the status of your complaint or use it for appealing to higher authorities.

Details to lodge a citizen complaint online through CM Helpline, Uttarakhand:

Please Note: To obtain additional information from government offices or departments in Uttarakhand, file an online Right to Information (RTI) request with the relevant departments or ministries of the Government of Uttarakhand.

Procedure

Follow the procedure to lodge a public grievance online through the UK CM Helpline 1905 portal:

• Visit the link above.
• Click the “Register Complaint” button.
• Enter the mobile number and verify with OTP.
• Fill out the grievance form with required details (as mentioned above)
• Attach supporting documents (If any)
• Submit the form and note down the reference number.

If you want to track the status, click the “My Complaints” button from the menu and check the previously lodged complaints with the Uttarakhand CM Helpline.

Departments

The list of departments of the Government of Uttarakhand that are associated with UK CM Helpline:

• Administration: These departments are the Chief Secretary’s Office, Divisional Commissioner’s Office, Chief Minister’s Office, Department of Justice, Department of Personnel and Public Grievances, Department of General Administration, Department of Secretariat Administration, Department of Civil Aviation, Department of Rural Development, Department of Science and Technology, and Cabinet Department (Secret).
• Services: These include the Departments of Supply, Transport, Tourism, Information Technology, Military Welfare, Silk, Water Resources Management, Minority Welfare, Information and Public Relations, Food Safety and Drug Administration, and Culture and Religious Affairs.
• Economic Development: These departments are the Departments of Agriculture, Horticulture, Fisheries, Animal Husbandry, Cooperation, Industry, Energy, and Mining.
• Social Development: TT departments for the welfare and development of the people are the Departments of Disaster Management, Education, Health, Women and Child Development, and Social Welfare.
• Other: Election Department, Public Works Department, AYUSH, AYUSH Education, State Property Department, Apni Government Scheme, State Election Commission, Language Department, Information Commission, Building and other Construction Workers Welfare Board.

Reference

• UK CM Helpline – 1905 (uk.gov.in)
• Uttarakhand Right To Service Commission (uk.gov.in)