Uttar Haryana Bijli Vitran Nigam Limited (UHBVN) is a government-owned public utility company responsible for the distribution and retail supply of electricity in the northern regions of Haryana. Formerly, the distribution service was managed by the Haryana State Electricity Board.
UHBVN serves in 10 districts that are Panchkula, Ambala, Yamunanagar, Kurukshetra, Kaithal, Karnal, Panipat, Sonepat, Rohtak, and Jhajjar.
- Panchkula Zone: Ambala, Yamuna Nagar, Kurukshetra, Karnal, and Kaithal Circle
- Rohtak Zone: Panipat, Sonipat, Jind, Rohtak, and Jhajjar Circle
Have complaints related to electricity services provided by the UHBVN Electricity Board? Call the toll-free helpline number, send an email, or file an online complaint to UHBVN via the web form.
Please note: For the violation of consumer rights by UHBVN, you can also file a consumer complaint to the National Consumer Helpline (NCH), a national consumer protection authority of the Department of Consumer Affairs or Consumer Commission (NCDRC).
Level 1: File a Complaint to UHBVN Electricity Board
To report any issues such as power supply interruptions, billing discrepancies, fuse call center concerns, or any other service-related problems, you can use these methods provided by Uttar Haryana Electricity Board.
- UHBVN Complaint Number:1912, 18001801550
- Customer Care Number: 18001807332 (Electricity Theft)
- WhatsApp Number: +919815961912
- Email: 1912@uhbvn.org.in
- Complain online to UHBVN: file a complaint
- Contact Details: Contact UHBVN Officials of Circle/Divisions
When lodging your electricity-related complaints, please make sure to provide the following details:
- UHBVN Connection Number
- Nature of the Complaint
- Location of Incident (if applicable)
- A detailed description and any supporting evidence are required, such as copies of bills for billing disputes, photos, or other pertinent documents.
To request corrections in outstanding bills or to access online services, please use the online consumer portal (EESL for Smart Meter) of Uttar Haryana Bijli Vitran Nigam.
For contact information of your local circle, divisional, and sub-station officers, including subdivisions, please visit the officials’ contact page on the UHBVN website.
If your previous complaints are not resolved within the designated resolution period, you should escalate the issue to the Internal Grievance Redressal Cell (IGRC) at your nearest sub-divisional office.
Note: Further, you may escalate the unresolved complaints to the Consumer Grievance Redressal Forum (CGRF) of the electricity board at the Zonal offices if necessary.
Level 2: Lodge a Grievance to CGRF Forum, UHBVN
If your grievances previously raised with customer care, divisional offices, or the Internal Grievance Redressal Cell (IGRC) of UHBVN remain unresolved after 3 months, it is important to escalate the matter by filing a complaint with the Consumer Grievance Redressal Forum (CGRF) at your local zonal offices.
When escalating your complaint to the CGRF, follow these guidelines:
- Direct Escalation: You may directly approach the CGRF within 2 years from the date the issue arose.
- After DSC Order: If the grievance relates to a Dispute Settlement Committee (DSC) order, the complaint must be lodged within 2 months from the date the DSC order was received.
- Monetary Disputes: For disputes involving money, the consumer is required to deposit 20% of the disputed amount (excluding the current bill amount) with UHBVN and provide a receipt of this deposit with their complaint. If this deposit is a financial burden, the Chairperson of the Forum will reduce the amount required.
- Non-Monetary Complaints: For complaints not involving money, the Forum will still consider the grievance if the specific reasons for not meeting the standard requirements are documented in writing.
You should escalate your complaint to the forum either within 30 days following the last response from the previous stages or after the resolution period has passed.
To lodge a grievance to CGRF Forum, the following details are required:
- Complainant’s Information: Full name, postal address, telephone number, fax number, and email address (if any).
- UHBVN Office: Name of the UHBVN office related to the grievance.
- Grievance Description: Detailed description of the grievance, including relevant supporting documents.
- Relief Sought: The specific relief or resolution sought from the CGRF.
- Legal Declaration: Statement that the matter is not pending before any other court, authority, or forum. Enclose a copy of the licensee’s response, if any.
Procedure
The procedure to lodge a grievance to the CGRF Forum of UHBVN as per the Haryana Electricity Regulatory Commission (HERC) is as follows:
- Filing the Grievance: You have to submit the grievance in writing to the Forum, stating the name, address, details of the matter, and the relief sought.
- Submission: You can send the grievance letter or form by post, fax, or by visiting the nearest zonal office.
- Acknowledgement: After successful submission, you will get an acknowledgement receipt of the grievance, providing a serial number and date.
- Review by UHBVN: A copy of the grievance is forwarded to the concerned UHBVN office for redressal or to file an objection if they disagree with the complaint.
After reviewing the case, the Forum will pass appropriate orders for disposal of the grievance, ideally within 45 days of filing the complaint. Grievances related to non-supply, connection, or disconnection of supply will be resolved within 15 days.
Contact Details
The official contact details for the Consumer Grievance Redressal Forum at the zonal offices are provided below, where you can submit your grievances to escalate the matter with the CGRF Forum.
| Designation | Chairman, CGRF Forum – UHBVN |
|---|---|
| Phone Number | +911744222855, +911722990341 |
| cgrf@uhbvn.org.in | |
| Address | Consumer Grievance Redressal Forum, Uttar Haryana Bijli Vitran Nigam Limited, Sector-8, 1st Floor, Near Gymkhana Club, Kurukshetra-136118 (Haryana). |
Please note: If you are dissatisfied with the resolution provided or your grievance is not resolved within 45 days, you should escalate the grievance to the Electricity Ombudsman of Haryana within 30 days from the date of the CGRF’s decision.
Level 3: Appeal to Electricity Ombudsman, Haryana
If you have previously lodged a grievance with the Consumer Grievance Redressal Forum of UHBVN regarding an issue with your electricity service and are not satisfied with the resolution, or if the issue remains unresolved after 45 days, you can escalate your case to the Electricity Ombudsman (EO) in Haryana.
The Electricity Ombudsman acts as an independent quasi-judicial authority responsible for resolving disputes between consumers and UHBVN.
Please note: You must file your complaint with the Electricity Ombudsman within 30 days of receiving the final decision from the CGRF.
Note: This service is free of charge, and you do not need legal representation.
If the decision from the Ombudsman does not meet your expectations, you may appeal to the Haryana Electricity Regulatory Commission (HERC) for a review. Furthermore, if needed, you may escalate your case to the Appellate Tribunal for Electricity (APTEL).
Further, you can take legal action through the appropriate judicial authority, such as the High Court of Haryana.
Frequently Asked Questions
- How do I file a complaint with UHBVN?
To file a complaint with UHBVN regarding issues like power outages, billing discrepancies, or service-related concerns, you can contact them via the toll-free number 1912 or 18001801550, the customer care number for electricity theft at 18001807332, send an email to 1912@uhbvn.org.in, or use the online complaint form. - What details are required to file a complaint with UHBVN?
When filing a complaint, provide your UHBVN Connection Number, the nature of the complaint, the location of the incident (if applicable), and a detailed description along with any supporting evidence like bill copies or photos. - What steps should I take if my complaint to UHBVN remains unresolved?
If your complaint is not resolved within the designated resolution period, escalate it to the Internal Grievance Redressal Cell (IGRC) at your nearest sub-divisional office. If still unresolved after 3 months, you can escalate further to the Consumer Grievance Redressal Forum (CGRF) at your local zonal offices. - How can I escalate a grievance to the Consumer Grievance Redressal Forum (CGRF) of UHBVN?
You can directly approach the CGRF within 2 years from the date the issue arose or within 2 months after receiving a Dispute Settlement Committee (DSC) order. Monetary disputes require a deposit of 20% of the disputed amount with UHBVN. - What are my options if I am dissatisfied with the resolution provided by the CGRF?
If the CGRF’s resolution is unsatisfactory or if they do not decide within 45 days, you can escalate the grievance to the Electricity Ombudsman of Haryana. You must file your complaint within 30 days from the date of the CGRF’s decision. - Where can I find the contact details for the Consumer Grievance Redressal Forum and the Electricity Ombudsman of UHBVN?
The CGRF can be contacted at their office in Sector-8, Kurukshetra, with the phone numbers +911744222855 and +911722990341, and email at cgrf@uhbvn.org.in. For escalating to the Electricity Ombudsman, you can approach their office directly, though specific contact details should be verified on the HERC website or through UHBVN customer service.
