The Northern Power Distribution Company of Telangana Limited (TGNPDCL), also known as TSNPDCL, is a government-owned electricity distribution company in the state of Telangana, India. Its headquarters is located in Waranga and serves in the districts of Mancherial, Nirmal, Kumram Bheem, Kamareddy, Peddapalli, Jagtial, Rajanna, Warangal Urban, Warangal Rural, Mahabubabad, Prof Jayashankar, Jangaon, Bhadradri, Adilabad, Nizamabad, Karimnagar, and Khammam.
Have complaints about TGNPDCL electricity services? You can report it by calling the toll-free helpline or by submitting your complaint through TGNPDCL’s online portal.
Please note: For violations of consumer rights by TGNPDCL, you can also file a complaint with the National Consumer Helpline (NCH), a national consumer protection authority under the Department of Consumer Affairs, or appeal to the National Consumer Disputes Redressal Commission (NCDRC).
Level 1: Customer Care, TGNPDCL Electricity Board of Telangana
For any electricity-related issues such as power outages, billing discrepancies (higher amounts), service interruptions, transformer or fuse problems, or other electrical concerns, you can report your issues to TGNPDCL officials and the customer support center. Use the contact methods and helpline numbers provided below to lodge your complaints.
- TGNPDCL Electricity Complaint Number: 1912, 18004250028
- Control Room: 18004250028 or call 04023120309 for online application submission or downloading hall-ticket
- Customer Service Center: View contact numbers
- Complain online to TGNPDCL: file a complaint
When submitting your complaint, please include the following details:
- TGNPDCL Connection number (if applicable)
- Type of complaint
- A detailed description of the issue, along with any relevant photographs or documents, such as bill copies for billing-related complaints
For bill payment corrections or access to online services, please visit the TGNPDCL customer portal.
If your previous complaints have not been resolved, you can escalate the matter by providing the reference or acknowledgement ID to TGNPDCL’s Internal Grievance Redressal Cell (IGRC).
If the issue remains unresolved, you can further escalate your grievance to the Consumer Grievance Redressal Forum (CGRF).
Level 2: Escalate to Consumer Forum (CGRF), TGNPDCL
If your initial complaints to TGNPDCL Customer Service or the Internal Grievance Redressal Cell (IGRC) have not been addressed within 60 days, you can escalate the case to the Consumer Grievance Redressal Forum (CGRF).
To file a grievance, follow these steps:
- Download the CGRF grievance form: Obtain the form from the TGNPDCL website or office.
- Submit an “online grievance form”:
- Visit the “CGRF” section from the menu.
- Complete the form: Fill in the necessary information or draft an application according to the specified format.
- Deposit Required Amounts: If your complaint involves a monetary dispute, you must deposit the following amounts:
- Attach Receipt: Attach a copy of the receipt for the deposited amount with your complaint form.
- Retain Copies: Keep at least one copy of all your documents and the application for your records.
- Include Supporting Documents: Ensure all required supporting documents are included with your application.
- Submit the Form: Submit the completed form and documents.
You can also submit a written grievance form to your nearest CGRF Forum at zonal or circle offices.
Upon successful submission, you will receive a receipt or a grievance number (reference number) for your complaint. Keep this number handy for any future correspondence or escalation if the issue is not resolved.
Please note: You must file your grievance within 30 days from either the end of the resolution period or from the date you received the final response from TGNPDCL, whichever comes first.
Contact Details of CGRF
Contact details to lodge your grievance with CGRF:
1. CGRF – I:
Jurisdiction Districts: Warangal, Hanamkonda, Jangaon, Mahabubabad, Bhoopalpally, Karimnagar, Peddapally, Khammam & Kothagudem.
| Designation | Chairman, CGRF-I Rural, TGNPDCL |
|---|---|
| Phone | +918702461551 |
| Address |
Consumer Grievance Redressal Forum, TGNPDCL, H.No.2-5-58, Opp: Head Post Office, Nakkalagutta, Hanamkonda, Pincode – 506001. |
2. CGRF – II:
Jurisdiction Districts:Nizamabad, Kamareddy, Rajanna, Sircilla, Jagityal, Nirmal, Adilabad, Mancherial & Komaram, Bheem, Asifabad.
| Designation | Chairman, CGRF – II, TGNPDCL |
|---|---|
| Phone | +918333923841 |
| Address |
Consumer Grievance Redressal Forum, TGNPDCL, H.No.10-12-169, Powerhouse compound, Varni Chowrastha, Nizamabad. |
If your grievance is not resolved within 45 days to your satisfaction, approach the Electricity Ombudsman.
Level 3: Appeal to Electricity Ombudsman of Telangana
As per the TSERC (Electricity Supply, Consumer Grievance Redressal Forum, and Electricity Ombudsman) Regulations, you have the right to appeal to the Electricity Ombudsman if:
- Your complaint with the CGRF of TGNPDCL was not resolved within 45 days.
- You are dissatisfied with the resolution proposed by the CGRF.
- The resolution from the CGRF is incomplete or only partially addresses your complaints.
In such cases, you can escalate your grievance against Telangana Northern Power Distribution Company Limited to the Electricity Ombudsman of Telangana.
You must submit your appeal to the Electricity Ombudsman within 30 days of receiving the final decision from the CGRF.
Note: There is no charge for making a representation to the Electricity Ombudsman, and you do not need a lawyer to file your complaint. Assistance from the Consumer Advocacy Cell is available if required.
If you are not satisfied with the final order of the Electricity Ombudsman, you may approach the High Court of Telangana or the Appellate Tribunal for Electricity, particularly for issues concerning commercial licenses or specific legal matters.
Frequently Asked Questions
Q 1. How can I report electricity-related issues to TGNPDCL?
A. You can report electricity-related issues such as power outages, billing discrepancies, service interruptions, transformer or fuse problems, or other electrical concerns by calling TGNPDCL’s toll-free helpline numbers 1912 or 18004250028. Additionally, you can submit your complaint through TGNPDCL’s online portal.
Q 2. What should I do if my complaint to TGNPDCL is not resolved?
A. If your complaint to TGNPDCL Customer Service or the Internal Grievance Redressal Cell (IGRC) has not been addressed within 60 days, you can escalate the matter to the Consumer Grievance Redressal Forum (CGRF).
Q 3. How can I escalate my unresolved complaint to the Electricity Ombudsman?
A. If your complaint with the CGRF of TGNPDCL was not resolved within 45 days or if you are dissatisfied with the resolution, you can escalate your grievance to the Electricity Ombudsman of Telangana. Submit your appeal to the Electricity Ombudsman within 30 days of receiving the final decision from the CGRF.
Q 4. What information do I need to include when submitting a complaint to TGNPDCL?
A. When submitting a complaint to TGNPDCL, you need to include the TGNPDCL Connection number (if applicable), type of complaint, and a detailed description of the issue, along with any relevant photographs or documents, such as bill copies for billing-related complaints. For bill payment corrections or access to online services, you can visit the TGNPDCL customer portal.
