We traded in an IPhone 13 for an IPhone 15 plus back in April. I received a confirmation email from Xfinity confirming they received the phone it was in perfect condition and we would receive an $830.00 credit over the next 24 mos. Each bill since then NO credit and the bill shows I have 21 remaining payments for the IPhone 15.
I’ve made MULTIPLE calls and spoke to MULTIPLE individuals at Xfinity who all tell me they updated account and we will see credits.
NOTHING has been resolved. I’m ready to cancel ALL Xfinity services and take legal action as you all have our IPhone 13 and still charging me for the IPhone 15
UNACCEPTABLE
