I have been a loyal customer for Comcast for years, until now! Apparently I have been blocked and unable to pay my bill online. Because of a late payment, before my new statement appeared on my account. I was told that it was a new policy of Comcast. It automatically shuts down the online payment options for its customers. Without explanation! It took two days to speak to a live person, which is a big problem. They use computer generated bots to try to answer customers questions and needs! Most often, the phone call were disconnected by Comcast because the computer generated bots were unable to assist me. Finally, I was told this payment option will not be available for up to 6 months! And I would have to physically come in to one of their remote locations to pay my bill in the future, I also requested to speak to a supervisor, but was told no one was available and they could call me sometime between 2 to 3 hours after my complaint! I will be seeking another cable service provider. I don’t like nit being able to contact this company.
Unable to pay by app
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