back to top
Download the ComplaintHub App
Download the ComplaintHub App

Dialog home broadband does not work over a month


Hi, I had a normal Dialog home broadband router. It doesn’t always work, and the Dialog Nikeweratiya branch suggested that I try erecting an antenna and use that service. They came and installed the antenna and issued a new router. However, it still doesn’t work. I purchased two separate packages, both registered to the router number, but there’s still no internet connection. I’ve called three times. The first time, they promised that the technical team would come within 24 hours, but they didn’t. So, I called again, and they assured me of the same thing, yet nobody came. On the third occasion, I went to the Nikeweratiya branch, where they said a complaint was lodged and that somebody would come. Then, I called a third time on the 26th of April. Shazna took the call and assured me that a supervisor would call, but no supervisor called. Is there any way your company can provide meaningful customer service and sort this out, please?

First published on:


If you have not found any solution, or information related to your issue, or want guidance to get redressal of any unique problem/complaint then you can connect with us without any hesitation.

You can message us directly from our Contact Us page or mail us at SUPPORT - We will respond to you with the procedure and guidance for your issues to get a faster resolution.