Tata Motors: How to Register a Vehicle Complaint to Tata Motors Ltd?

Tata Motors Group (Tata Motors) is an automobile manufacturing company with a global presence. Tata Motors is a subsidiary of Tata Group. It has a wide range of automobile products like cars, sports utility vehicles, trucks, buses, and defence vehicles including personal and commercial vehicles.

Subsidiaries of Tata Motors:

• Jaguar Land Rover Automotive Plc
• Tata Motors Passenger Vehicles Ltd (TMPV Ltd)
• Tata Passenger Electric Mobility Ltd (TPEM)
• Tata Motors Insurance Broking and Advisory Services Limited (TMIBASL)
• TMF Holdings Limited
• TML Distribution Company Limited (TDCL)
• TRILIX Srl
• Tata Technologies Limited
• Tata Motors Body Solutions Limited (TMBSL)
• TML Holdings Pte. Limited
• Tata Motors European Technical Centre PLC (TMETC)
• Tata Daewoo Commercial Vehicle Company Limited

Have complaints about the products & services of Tata Motors? You can register a complaint related to personal, and commercial vehicles including Tata Motors insurance claims. Dial the toll-free customer care number, email, or contact the designated officers of your local distributor agency of Tata Motors. Additionally, file your complaint online to the head of the customer service department.

Still not resolved? Escalate the complaint to the Head of Customer Service, Tata Motors. Further, you can approach the concerned regulatory authority of the government.

How to File a Complaint to Tata Motors?

According to the customer service policy of Tata Motors, the complaint resolution process is divided into 3 tiers. In tier 1, you can raise your concerns to customer care or the regional offices of Tata Motors. If not resolved, escalate to the authorized officials of the next tier.

Complaint Registration Fee & Redressal Time Limit:

3 levels of lodging complaints:

• Level 1: Customer Care, Tata Motors
  • Toll-free customer care number
  • Email
  • Online complaint webform
  • Contact dealer/regional office
• Level 2: Nodal Officer, Tata Motors (Commercial Vehicles)
• Level 3: Head Office, Tata Motors

Still not resolved as per your satisfaction? You can approach the respective regulatory authorities of the government. Additionally, for the violation of consumer rights, you may file a complaint to the National Consumer Disputes Redressal Commission (NCDRC) or the concerned State/District Consumer Commission.

Level 1: Customer Care, Tata Motors

Tata Motors’ customer care is divided into 2 categories. The first is for passenger vehicles (personal), and the second is for the issues related to commercial vehicles. You may contact the respective executives or the Regional Manager – Customer Care of the regional office (commercial vehicles & business unit).

Additionally, for the concerns of passenger vehicles first, contact your dealer then you may file a complaint online to the Officials of Tata Motors. Also, for disputes related to vehicle insurance and claim settlement, contact the respective insurance company or subsidiary of the Tata Group.

For more details and to raise a concern, follow the given details:

Tata Motors Customer Care Number

While registering your complaint with the customer care executive through the toll-free number or email, must provide these details:

• Model of vehicle (commercial/passenger)
• Name of the complainant
• Details related to the vehicle
• The nature of the complaint
• Description of the issue with relevant facts

After submitting your concerns, ask for the ticket/reference number to track the status. If submitted through email, you may get a response with relevant details from Tata Motors.

1. Passenger Vehicles

Toll-Free customer care number for complaints related to Passenger Vehicles (Cars, SUVs, and Sports Utility) of Tata Motors:

24×7 On-Road Assistance: In case of mechanical/ electrical breakdown or traffic accident of your car, call the emergency helpline number 18002098282 to contact Tata Motors.

Note – Not resolved or dissatisfied with the final response? If you have any complaint or concern related to after sale of a vehicle (purchasing a car or passenger vehicle), escalate the complaint to the Regional Office of Tata Motors.

2. Commercial Vehicles

If you have any queries or concerns related to commercial vehicles including trucks and buses then call the dedicated customer care executive or Regional Manager – Customer Care.

Tata Motors Regional Manager Customer Care Number:

Note – Still not resolved as per your satisfaction? Escalate the commercial vehicle complaint to the appointed Nodal Officer for the Commercial Vehicle and Business Unit, Tata Motors Ltd. Additionally, you may contact the Head of the Regional Office.

File a Complaint Online

The customers of Tata Motors can file a complaint online to the respective department (passenger or commercial vehicle including defence) to get faster redressal of the issues related to warranty, quality of service, and maintenance of the car. You may also raise concerns related to automobile parts, components, and AMC (Annual Maintainance Contract).

1. Details to Lodge a complaint online to Tata Motors:

2. Alternative ways:

Note – if your submitted complaint or concerns related to service are not resolved within the given time period then escalate the disputed matter to Regional Manager or Nodal Officer at Level 2 with reference.

Level 2: Nodal Officer, Tata Motors

For unresolved/ unsatisfactory concerns or complaints related to commercial vehicles or Business Units, Tata Motors has appointed a Nodal Officer at Level 2. Further, if your complaints related to Cars, Sports Utility, and Passenger Vehicles are not resolved as per your satisfaction, escalate the matter to the Regional Manager – Customer Care.

Note – If complaints are not resolved as per your satisfaction, escalate the case to the Head Office of Tata Motors at level 3.

Nodal Officer, Commercial Vehicle Business Unit

For the commercial vehicle & business disputes with Tata Motors, escalate the case to Nodal Officer:

Regional Manager (Cars), Tata Motors

For unresolved complaints, queries, and concerns about after-sales services of Cars

1. East Zone

East-1:

East-2:

East-3:

2. West Zone

West-1:

West-2:

West-3:

3. North Zone

North-1:

North-2:

North-3:

4. South Zone

South-1:

South-2:

South-3:

5. Central Zone

Central-1:

Central-2:

Central-3:

6. North Central Zone

North Central – 1:

North Central – 2:

North Central – 3:

Regional Office (Trucks & Buses), Tata Motors

Contact the designated Regional Manager of the concerned Regional Office – Commercial Vehicles (Trucks & Buses) to resolve your disputes.

Still not resolved or dissatisfied? Escalate the complaint or concern at level 3 to the respective department of the Head Office of Tata Motors.

Level 3: Head Office, Tata Motors

If you have any concerns related to warranty, services, and quality of cars, trucks, or other vehicles sold by subsidiary wings of Tata Motors and the complaints are not yet resolved then escalate the case to the Head Office of the respective Passenger or Commercial Vehicle Wings.

Must Provide:

• Reference/ticket number of unresolved complaint (if any)
• Category (Warranty, AMC, Sales, etc.)
• The nature of concern
• Expected relief
• Description of the matter with supporting documents or facts

Contact or escalate your concerns to Customer Service or the respective department of Tata Motors.

1. Domestic Business

For Passenger and Commercial Vehicle Business Unit, Tata Motors:

2. Tata Motors International Business

For the deals and concerns related to International Business of Tata Motors:

Note – If you are not satisfied with the final resolution of Tata Motors then you may approach the respective regulatory authority or consumer court (for violation of consumer rights. For more details, visit the links below.

Regulatory Authority

Have you been not satisfied with the resolution provided by the Head Office of Tata Motors? In this condition, you may approach the respective regulatory authorities of the government to resolve your disputes.

• For insurance disputes, complain to the Insurance Ombudsman, IRDAI
• For EMI and loan concerns, lodge a grievance to the Banking Ombudsman, RBI
• For consumer disputes, report to the National Consumer Helpline (NACH) of the Ministry of Consumer Affairs

Consumer Commission

You may also file a case against Tata Motors for the violation of consumer rights and to get compensation for your loss. For this, you should provide all the relevant details through the E-DAAKHIL (e-filing).

Based on the compensation or amount, the case will be escalated to the National (NCDRC) or State/District Consumer Disputes Redressal Commission (Consumer Court) after filing an appeal online. Visit the link below to appeal to the  Consumer Commission.

Click: File an appeal to the Consumer Commission (NCDRC) by E-DAAKHIL

The disputed matter can be ignorance of warranty guidelines, quality of service/product, or other concerns related to cars, buses, trucks, and commercial vehicles of Tata Motors.

Note – Still not resolved as per your satisfaction? Finally, you should take advice from a legal expert (lawyer/ advocate) to know the available remedies. After this, you may approach the judicial court.

Resolve

Resolve the concerns related to passenger and commercial vehicles of Tata Motors:

1. Cars:

• Tiago
• Altroz
• Tigor

2. SUVs:

• Punch
• Safari
• Harrier
• Nexon

3. Buses & Passenger Transportation:

• Winger
• Tata Magic Express
• CityRide Bus
• Starbus Ultra
• Electric Bus

4. Trucks & Load Transportation:

• Ace Gold
• Inro V10
• Intro V30
• Intro V50
• Yodha 2.0
• Yodha Pick-up
• LCV Truck
• ICV Truck
• Ultra ICV
• ILCV Trippers
• M&HCV Rigid Truck
• M&HCV Tractor Trailer
• M&HCV Construck
• Ultra MHCV

5. Defence Vehicles:

• Logistics
• Aid & Development
• Armored
• Combat Support Vehicles
• Combat

For Passenger Vehicles (Cars)

• Mechanical Issues: The problems with the engine, transmission, brakes, suspension, and other vital components.
• Electrical Problems: Electrical systems, such as faulty wiring, non-functional lights, or malfunctioning infotainment systems.
• Safety Concerns: Safety features like airbags, seatbelts, or malfunctioning anti-lock braking systems (ABS).
• Fuel Efficiency: Poor gas mileage or problems with the fuel system.
• Noise and Vibration: Unusual noises, vibrations, or rattles coming from the vehicle.
• Paint and Body Issues: Issues like rust, peeling paint, or body panel alignment problems.
• Interior Quality: Concerns related to the quality of interior materials, including seats, dashboard, and trim.
• Recall-Related Issues: Problems that have already been identified by the manufacturer, leading to recalls and the issue still persist even after a recall repair.
• Insurance/EMI Complaints: Cases where the insurance claim of the vehicle is not settled or disputed with EMI premium with Tata Motors (excluding third-party financing).
• Customer Service: Rude or unhelpful staff, delays in repairs, or warranty disputes with Tata Motors.

For Commercial Vehicles

• Mechanical Breakdowns: Commercial vehicles engine, transmission, and brake failures.
• Downtime and Delays: Downtime due to repairs or maintenance resulting significant financial losses.
• Fuel Efficiency: Concerned about poor gas mileage or inefficient fuel systems including EV batteries(Electric Vehicles – Buses).
• Tire Problems: Frequent tire replacements, blowouts, or uneven tire wear.
• Emission issue: Concerns related to vehicle emissions below the environmental standards.
• Driver Comfort: Complaints about uncomfortable seats, cabin noise, or ergonomic issues within Trucks and other commercial vehicles of Tata Motors.
• Warranty and Service Contracts: Disputes over warranty coverage, Annual maintenance contract (AMC) and service contract terms.
• Regulatory Compliance: Issues related to adhering to various regulatory requirements, such as safety inspections and permits including consumer rights.

Other issues that are not listed above but served or offered by Tata Motors can be raised to get resolution as per the standards of customer service and business conduct.

FAQs

Q. What is the toll-free customer care number of Tata Motors?
A. Dial the toll-free customer care number 18002098282 (cars & passenger vehicle) or 18002098282 (commercial vehicle) to raise your concerns with Tata Motors. Additionally, you may WhatsApp +918980408282 to access services online.

Q. What can I do if my complaints are not resolved by customer care of Tata Motors?
A. First, you can escalate the complaint to the Regional Manager – Customer Care or Nodal Officer (Business Unit) of your zone at level 2 with reference/acknowledgement details of the unresolved complaint. Further, in level 3, you can approach the Head Office of Tata Motors (Headquarters – Mumbai).

Q. Where can I approach if my dispute is not resolved as per satisfaction?
A. You can file a complaint to the concerned regulatory authority of the government. For the violation of consumer rights, you can first call the National Consumer Helpline then file a formal case online to the Consumer Commission (NCDRC/SDRC or District Consumer court) through E-DAAKHIL. (e-filing portal)

Reference

• Regional Customer Care (Cars) – Tata Motors
• Information on Warranty – Tata Motors
• Tata Motors (Buses) offices
• Company Profile – Tata Motors