West Bengal State Electricity Distribution Company Limited (WBSEDCL) is a public utility company, owned by the Government of West Bengal. Customers of the WBSEDCL electricity board can complain about issues related to power cuts, outages of electricity, high/wrong bills, or other electricity services such as transformer failure, new electricity connection (domestic, industrial, or commercial/business), service line discrepancies, etc.
To report these issues, call the Customer Care Center (CCC), send an email, or visit the nearest sub-station or sub-division to submit a written complaint letter. Customers can also register an online complaint to WBSEDCL.
To register an electricity complaint, visit the link below:
- Online: File an electricity complaint to WBSEDCL
- Helpline Number: 19121, +918900793100 (WhatsApp)
- Email: cesolar@wbsedcl.in (For Solar PV)
- Customer Care Center: Click Here (wbsedcl.in)
If your submitted complaints at CCC or local sub-divisions are not resolved to your expectations, escalate the grievance to the Internal Grievance Redressal Cell (IGR Cell) of WBSEDCL.
Still, not resolved? Further, you can lodge a public grievance to the Consumer Grievance Redressal Forum (CGRF) of WBSEDCL. Finally, you may file an appeal to the Electricity Ombudsman, West Bengal.
The phone numbers and contact details of the Customer Care Center (CCC) and Divisional/Regional/Zonal Offices are provided below. Customers can complain to WBSEDCL concerning online submitted complaints, if any.
Divisional Office, WBSEDCL
The contact details and helpline numbers of the WBSEDCL Divisional offices of respective divisions are provided below.
While submitting your electricity complaint, provide the following details:
- Consumer ID (if required)
- Type of electricity complaint
- Incident Location
- Other details related to the power supply
Phone Numbers, Divisions
Contact Numbers for Divisional Offices:
Regional Office, WBSEDCL
If your lodged complaints are not resolved at divisional offices, escalate the complaint to the Regional Grievance Officer of WBSEDCL.
While submitting your complaint, provide a reference/acknowledgement receipt.
Phone Numbers, Regional Office
Contact Numbers for Regional Offices, WBSEDCL:
| Regional Office, WBSEDCL | Phone Number |
|---|---|
| Bidhannagar | +913323371490 |
| 24-Pgs South | +913324230340 |
| 24-Pgs North | +913325931841 |
| Howrah | +913326370458 |
| Hooghly | +913326808352 |
| Burdwan | +913422662431 |
| Birbhum | +913462255383 |
| Midnapore | +913222275655 |
| Tamluk | +913228266255 |
| Purulia | +913252223671 |
| Bankura | +913242250271 |
| Murshidabad | +913482250923 |
| Nadia | +913325824997 |
| Malda | +913512220463 |
| Darjeeling | +913532544844 |
| Jalpaiguri | +913561226747 |
| Raigunj | +913523252237 |
Zonal Office, WBSEDCL
If your lodged complaints are still not resolved, escalate it to the higher authorities at zonal offices with the reference ID of the previous complaint.
Phone Numbers, Zone
Contact Numbers for ZonalOffices, WBSEDCL:
| Zone, WBSEDCL | Phone Number |
|---|---|
| Kolkata Zone | +913322622641 / +913322622640 |
| Burdwan Zone | +913422551743 |
| Midnapore Zone | +913222275499 |
| Baharampur Zone | +913482517706 |
| Siliguri Zone | +913532541401 |
Further, you approach the Consumer Grievance Redressal Forum (CGRF), an autonomous body of the WBSEDCL.
Finally, you can file a petition or appeal before the Electricity Ombudsman, West Bengal.
