Polycab India Limited, established as ‘Polycab Wires Private Limited’ in 1996, has grown to become a leading brand in the electrical industry. Known for manufacturing and selling wires, cables, and fast-moving electrical goods (FMEG) like electric fans, LED lighting, and switchgear, Polycab has a strong presence across India with a reputation for quality and innovation.
However, sometimes customers have to face several issues with Polycab products and services, including:
- Product Quality: Concerns about the durability, defects, and performance of Polycab products.
- Service Delays: Delayed service responses, online orders, bulk deliveries, and repair times.
- Warranty: Issues regarding the warranty of the product, service center services, and denial of repair
- Orders: Disputes with online orders, refunds, cancellations, and delivery of products.
- Customer Support: For misbehaviour, non-compliance of communication methods, and resolution mechanisms.
For the redressal of these problems, Polycab has a structured process for customers that customers can use to lodge complaints or escalate unresolved cases to higher officials.
Level 1: File a Complaint to Customer Care, Polycab
As per the customer service policy of Polycab, you can complain through the toll-free customer care number, email, WhatsApp, or file an online complaint by submitting a web form. Additionally, you may use social channels to raise your concerns (for the attention of serious problems).
You can use these communication methods for filing a complaint with customer service representatives:
- Polycab complaint number: Call to the helpline number 18002670008
- Customer Care Number: +912267351400
- Email: Send email at customercare@polycab.com
- Complain online to Polycab: File a complaint
- Service Request: Book an appointment for technical support or repair service center.
For issues related to Distributor/ Dealership, email to info@polycab.com. For an export enquiry, send an email to exports@polycab.com.
In your complaint, must provide product details, order ID, invoice (for warranty products), and supporting documents or evidence, specifically for defective products.
Level 2: Grievance Redressal Officer, Polycab
If the issue remains unresolved even after submitting your complaints at level 1, you can escalate the complaint to the Grievance Redressal Officer. With a written complaint letter, including reference/ticket ID of previous complaints and reason for dissatisfaction, send the grievance to GRO by these communication methods:
- Email: Send an email to cs@polycab.com
- Phone Number: Call at +912224327074
- Fax: +912224327075
- Write to: Polycab India Limited, Unit 4, Plot No.105, Halol Vadodara Road, Village Nurpura, Taluka Halol, Panchmahal, Gujarat – 389350.
For further escalation, you can write to the higher authorities within Polycab, although specific contacts are not publicly listed.
Still, not resolved? You may appeal before the consumer commission or appellate authorities for the violation of consumer rights by Polycab.
Level 3: Consumer Protection Authority
In cases where internal resolutions are not satisfactory, you can approach external regulatory bodies such as the National Consumer Disputes Redressal Commission (NCDRC) for complaints valued more than two crores or for appellate and revisional jurisdiction from the orders of State Commissions or the District forum.
You can also file an informal consumer complaint against Polycab to the National Consumer Helpline (NCH) of the Department of Consumer Affairs.
File a complaint to:
Additionally, consider these regulatory authorities for relevant disputes:
- Competition Commission of India (CCI): Resolve issues related to non-compliance with competition laws, business disputes, or similar matters involving Polycab products.
- Bureau of Indian Standards (BIS): Lodge concerns regarding product quality standards and certifications to ensure adherence by Polycab.
For matters concerning compliance with regulations concerning electrical devices and related products, including safety, electromagnetic interference, and technical standards, file a complaint with the Ministry of Power or the Ministry of Electronics and Information Technology (MeitY) through CPGRAMS PG Portal.
If all the internal and external methods of communications and arbitration is failed then you can take legal action against the company by approaching the respective civil court.
Suggestion
Always keep a record of all communications and reference numbers when dealing with customer service issues for future reference. Polycab will try to resolve customer concerns related to its products and services.
You can also use the Complaint Hub App for faster registration of a complaint with Polycab India Ltd with an integrated experience of regulatory authorities and other companies. The DooAI Assistant can help you write complaints, and understand procedures and legal compliances for further actions against the company.
Reference:
