Panasonic India: Register a Complaint about Products or Services of Panasonic Life Solutions India Pvt Ltd

Panasonic Life Solutions India Private Limited is a subsidiary of Panasonic Corporation, a global leader in developing diverse electronics technologies and solutions.

Have complaints about Panasonic products? Customers can raise their concerns to customer care representatives through toll-free helpline numbers or email/WhatsApp. Also, you may file an online complaint to Panasonic Support about various FMEG and electronics products and services, such as home appliances, consumer electronics, industrial devices, automotive, lifestyle, and connected solutions.

Panasonic Products are:

• Home Appliances: Refrigerators, washing machines, vacuum cleaners, air conditioners, fans, water purifiers, and more devices.
• Consumer Electronics: Televisions, cameras, camcorders, audio devices, headphones, speakers, and other accessories.
• Industrial Devices: Batteries, capacitors, resistors, relays, sensors, switches, etc.
• Automotive: Panasonic automotive solutions, such as infotainment systems, navigation systems, head-up displays, batteries, and sensors.
• Lifestyle: Smartwatches, smartphones, health/beauty care products, personal care products, etc.
• Connected Solutions: Such as smart home systems, security systems, cloud services, IoT platforms, and more.

Panasonic customers can report any issues related to their products or other items or services sold by the company.

The complaint resolution mechanism of Panasonic at Complaint Hub is described below in an easy-to-understand manner, based on the hierarchy of customer service. Customers can escalate complaints that are not resolved.

Please note: For the violation of consumer rights, file a consumer complaint against Panasonic India at the National Consumer Helpline (NCH), Department of Consumer Affairs.

How to File a Complaint to Panasonic?

As per Panasonic India’s customer service policy, a 2-tier grievance redressal mechanism is provided to address consumer complaints. Initially, customers can contact the customer support team. If the issue is not resolved, escalate the case to a higher authority by following the instructions below.

Levels of Complaint Escalation:

• Level 1: Customer Care, Panasonic
• Level 2: Service Head, Panasonic Life Solutions India Pvt Ltd
• Level 3: Consumer Commission (NCDRC)
• Level 4: Legal Action

Please note: For the violation of the ISI (Indian Standards Institution) Mark, you can register a complaint online against Panasonic India to the Bureau of India Standards (BIS), Ministry of Consumer Affairs.

Level 1: Customer Care, Panasonic

To file a complaint about Panasonic India’s electrical products including home appliances, accessories, consumer products, or services, please provide the following details:

• Order ID (If purchased online)
• Serial/Bar code number and warranty card (if required)
• Nature of Complaint
• Description of the complaint along with product details, supporting documents, or image/video of the defective product/accessory (if required)

1. Contact Customer Care (Consumer Products):

Tip: Beware of scams, don’t share bank/personal details; use only the official Panasonic app or web portal for help. Stay safe!

2. Other Products:

For the complaints related to battery products, customers can also write to:

• Address: Panasonic Energy India Company Limited, Plot No. 112, Sector-3, Pithampur, Dhar, Madhya Pradesh 454775.

3. Online Store Support:

Tip: You can also visit the nearest “Brand Shop of Panasonic” to get help regarding the products.

Level 2: Service Head, Panasonic Life Solutions India Pvt Ltd

If your complaint is not resolved to your satisfaction by the customer support team at level 1, you can escalate the matter to the Service Head of Panasonic India.

In your email, please include:

• Complaint/acknowledgement number
• Product details
• Reason for your dissatisfaction

Send your escalation grievance letter or query to the Service Head/Nodal Officer by email at service.head@in.panasonic.com.

Note: For concerns related to Panasonic Smart Factory Solutions India, write an email to psfsin.enquiry@in.panasonic.com.

For complaints related to privacy, infringement of IPR, or unresolved online orders, escalate to the Grievance/Nodal Officer of Panasonic India.

If the issue remains unresolved, you may approach the Consumer Commissioner at the next level.

Level 3: Consumer Protection Forum

In India, if you have any issues or disputes regarding your purchases from Panasonic Life Solutions India Private Limited, product/service quality, violations of consumer rights, trade disputes, or business matters, you have several options to file a complaint:

1. National Consumer Disputes Redressal Commission (NCDRC): Address consumer disputes, monetary losses, and other consumer-related matters with Panasonic India.
2. Competition Commission of India (CCI): For the violations of business competition rules and laws or business disputes with Panasonic India.
3. Bureau of Indian Standards (BIS): Report concerns regarding product quality standards and certifications to ensure compliance by Panasonic India.
4. Telecom Regulatory Authority of India (TRAI) or the Ministry of Electronics and Information Technology (MeitY): Address violations of regulations concerning electronic devices and related products by Panasonic India, including issues related to electronic device regulations, safety, electromagnetic interference, and technical requirements.

Level 4: Legal Action

If you’re not satisfied with the final orders from the Consumer Commission or have unresolved disputes with Panasonic India, here are your available legal options:

1. Arbitration with Panasonic: Try arbitration with Panasonic, potentially involving a reputable third-party arbitrator, especially for addressing business disputes or monetary losses.
2. Mediation: Opt for a voluntary process facilitated by a neutral mediator to reach a mutually acceptable agreement with Panasonic. Organizations like the Indian Institute of Arbitration and Mediation offer mediation services.
3. Civil Courts: In cases involving more complex issues, consider approaching Civil Courts. Legal representation will be required, and fees may apply.

Please note: Before taking any legal action, it’s essential to document all relevant information carefully. For business disputes with Panasonic, arbitration can be a strategic option to reach an agreement. Additionally, consulting with a legal expert or advocate is recommended before proceeding with any legal steps against Panasonic Life Solutions India Pvt Ltd.

For more details related to Panasonic and its accessories, support, or products/services, refer to the below resources.

Frequently Asked Questions

Q: What is the customer care number to file a complaint about Panasonic electronic products for consumers?
A: You can complain to the Panasonic Support for consumer products by calling at the helpline number at +918069841333, WhatsApp at +919311211333, or email at helpline@in.panasonic.com.

Q: Where should I complain about orders made from the Panasonic Store online?
A: For complaints related to Panasonic Store online orders, contact their Customer Care Number at +919289659933 or email at ecomsupport@ultroncommerce.com.

Q: What should I do if my complaint isn’t resolved by Panasonic’s customer support team at level 1?
A: If your complaint isn’t resolved at level 1, escalate the matter to the Service Head of Panasonic India, providing the reference ID of your previous complaint.

Q: What if I’m still not satisfied with Panasonic Support?
A: If you’re still not satisfied, you can approach the Consumer Disputes Redressal Commission (CDRC) to demand compensation for any monetary loss or report violations of consumer rights.

Reference

• Contact – Panasonic Life Solutions India Pvt Ltd