Madhya Pradesh Paschim Kshetra Vidyut Vitaran Company Limited (MPPKVVCL) is a state government-owned utility company responsible for the distribution and retail supply of electricity in the western region of Madhya Pradesh.
If any customer is facing issues with electricity services, can register an electricity complaint with MPPKVVCL. Customers can contact the toll-free customer care number or use the online portal to file a complaint online officially.
You can complain from any divisional offices and circles in Madhya Pradesh including Indore, Ujjain, Dewas, Ratlam, Mandsaur, Neemuch, Shajapur, Agar, Khargone, Khandwa, Burhanpur, Barwani, Alirajpur, Jhabua, and Dhar.
Level 1: File a Complaint to MPPKVVCL Electricity Board (MP West)
As a domestic customer or industrial/commercial client of the electricity board, you can use these communication methods to register your complaint at the MPPKVVCL call center and zonal offices:
- MPPKVVCL Complaint Number: 1912, +917316700000
- Customer Care Number: +917316700000, +917346611000
- Email: urjas.help@gmail.com, epaymenthelpdesk@gmail.com
- Email Support: support@mpwz.org
- File an online complaint (mpwz): Click Here
- MPWZ Customer Center: Click to contact
To include in your complaint, please ensure you provide the following information:
- Connection number (if necessary)
- Nature of your complaint
- A detailed description of the issue, including copies of bills for billing disputes
- Any additional supporting evidence or document you may have
To settle any outstanding bills, kindly proceed to the bill payment section on MPPKVVCL’s official website or use the MPWZ billing desk service as available.
Zonal Customer Care Number
For Customer Care Center (CCC) of Indore and Ujjain Regions:
| MPWZ Zone | Complaint Number |
|---|---|
| Indore Region | +917316700000 |
| Ujjain Region | +917346611000 |
For other regional offices’ contact numbers, click here.
If your lodged complaints are still not resolved, escalate them to the Internal Grievance Redressal Cell (IGR) of your circle.
Level 2: Escalate to CGRF Forum, MPPKVVCL
If your complaints are still not resolved, you can escalate the matter by writing a grievance letter to the Consumer Grievance Redressal Form of MPPKVVCL constituted under MPERC (Establishment of Forum and Electricity Ombudsman for redressal of grievances of the consumers) Regulations, 2021 at the Zonal Offices.
To lodge a grievance with the Consumer Grievance Redressal Forum (CGRF) of MPPKVVCL, you will need to provide the following details and documents:
- Application: Write an application to the CGRF office with a connection number or fill out the grievance form.
- Download: Grievance Forum (Hindi)
- Documents: Attach copies of relevant documents such as previous complaint acknowledgements (if any), and correspondence with MPPKVVCL regarding the issue.
- Any other document that supports your claim or is requested by the CGRF.
Remember to mention the issue of the complaint clearly and provide all personal details in the format required by the CGRF.
Send this written grievance letter to your zonal office or visit in-person to the circle office and submit it. Don’t forget to get the acknowledgement receipt as proof of submission.
Contact Details
The contact details including the email and address of the CGRF Forum of MPWZ:
| Designation | Chairperson, CGRF Forum MPWZ |
|---|---|
| ecgrf_indore@yahoo.in | |
| Address | CGRF Forum, Madhya Pradesh Paschim Kshetra Vidyut Vitaran Company Limited, GPH Compound, Polo Ground, Indore – 452003 |
Level 3: Appeal to Electricity Ombudsman, Madhya Pradesh
Under the provisions of the MPERC (Establishment of Forum and Electricity Ombudsman for redressal of grievances of the consumers) Regulations as delineated in the regulations of 2021 by the Madhya Pradesh Electricity Regulatory Commission concerning Consumer Grievance Redressal Forum, Electricity Ombudsman, and Consumer Advocacy:
- If your grievance is lodged with the CGRF, MPPKVVCL remain unaddressed within 60 days by the Zonal/Corporate CGRF,
- Or if you are dissatisfied with the final verdict issued,
- Or if the resolution provided is only partial,
In such scenarios, you have the right to file a petition against Madhya Pradesh Paschim Kshetra Vidyut Vitaran Company Limited with the Electricity Ombudsman of Madhya Pradesh.
If the resolution still does not meet your expectations, you have the option to escalate the matter to the high court in Madhya Pradesh or the Appellate Tribunal for Electricity.
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