Max Life Insurance – Register an Insurance Complaint of Max Life Insurance Company Limited

Max Life Insurance Company Limited is one of the leading life insurance companies in India, headquartered in New Delhi. It is a joint venture between Max Financial Services Limited, a multi-business corporation, and Axis Bank Limited. Max Life Insurance has a strategic partnership with Mitsui Sumitomo Insurance Co. Ltd., a member of MS&AD Insurance Group.

Subsidiaries:

• Max Life Financial Services Ltd.
• Max Life Pension Fund Ltd.
• Max Life Superannuation Fund Ltd.
• Max Financial Services Asia Ltd.

Financial Services:

• Life/Term/Health Insurance
• Unit Linked Insurance Plans (ULIPs)
• Whole Life Insurance
• Money Back/ Retirement Plans
• Other Investments such as Unit Linked Insurance Plans (ULIPs), mutual funds, and wealth management services.

Have complaints? Max Life Insurance addresses policyholder concerns through a three-tier grievance redressal process. Policyholders can file complaints with customer support, escalate to the Regional Director and Corporate office if needed, and, as a last resort, approach IRDAI and the Insurance Ombudsman.

Common issues include delays in claim settlement, reimbursement problems, and various concerns related to insurance policies, EMI, and payments.

Level 1: Customer Care, Max Life Insurance

In Level 1, Max Life Insurance policyholders can voice their concerns. Firstly, they can contact the toll-free customer care or helpline. Secondly, they can submit an online complaint via the portal or Max Life Insurance mobile app. Thirdly, expressing concerns through a complaint letter to the local Grievance Redressal Officer (GRO) at the nearest Max Life office is an option.

Policyholders can also initiate complaints through the Integrated Grievance Management System (IGMS) of IRDAI and the National Consumer Helpline (NCH).

Required details to register a complaint:

• Max Life Policy Number
• Communication details like phone number, and name (don’t share personal or sensitive details).
• A brief description of the issue with insurance policy or other concerns.

Max Life Insurance Customer Care Number

To register a complaint, please use the toll-free customer care numbers provided below for Max Life Insurance. You can also click the numbers and email addresses to connect with customer support.

NRI Helpline Number

Non-Resident Indian (NRI) Customer Helpline of Max Life Insurance:

Claim Helpline

Call or email for individual, group, or cashless health claims from Max Life Insurance:

File an Online Complaint

The most straightforward way to register a grievance with Max Life Insurance is through the online portal. You can easily access the portal or use the Max Life Insurance mobile app to file an online complaint.

Note: Raise concerns related to insurance policies through the National Consumer Helpline Portal and the Integrated Grievance Management System (IGMS) of the Insurance Regulatory and Development Authority (IRDAI).

File an Online Complaint to Max Life Regarding Insurance Products & Services:

Write to the Head of Customer Care

Alternatively, write to the Head of Customer Service at:

Level 2: Grievance Officer, Max Life Insurance

In case of unsatisfactory or unresolved complaints with Max Life Insurance, policyholders can escalate the matter to Grievance Officers at Regional Branches and Corporate Offices. If dissatisfaction persists after the final order or if the complaint remains unresolved for over two weeks, you can escalate to the authorized Regional Director and subsequently to the Head of the Corporate Office.

Note – Escalation should occur within 8 weeks of receiving a response. Bima Bharosa, an Integrated Grievance Management System (IGMS) of IRDAI, can also be used for escalation.

Required information in the grievance form:

• Unique Service Request (SR) Number
• Policy number
• The subject of unsatisfactory redressal of complaint
• Description of the grievance (reason of dissatisfaction).
• Attach copies of relevant documents (if required).

Send an email or write to the Grievance Officer of your regional branch or head office of Max Life Insurance using the below information.

Note: If registered complaints with Max Life Insurance remain unresolved for more than 30 days, policyholders may file a complaint with the Insurance Ombudsman or IRDAI.

Level 3: Insurance Ombudsman, IRDAI

As per IRDAI regulations, insurer companies, including Max Life Insurance, must resolve complaints related to insurance policies within 30 days. If dissatisfied with Max Life’s resolution, policyholders have the right to petition the Insurance Ombudsman under the 2017 Insurance Ombudsman Rules.

Click: File an Online Grievance to the Insurance Ombudsman, IRDAI

You can file an online grievance using the provided link or email inscoun@cioins.co.in for assistance if the dispute is not resolved within 30 days or if they are not satisfied with the Grievance Redressal Officer’s final decision.

Level 4: Regulatory Authority

If Max Life Insurance Co Ltd has violated your consumer rights or if there are disputes related to insurance claims or payments, you can seek compensation by approaching these authorities:

1. Internal Arbitration: Opt for internal arbitration with Max Life Insurance Co Ltd to resolve B2B disputes within the company.
2. For Insurance Standards: Register complaints online regarding insurance standards with the Insurance Regulatory and Development Authority of India (IRDAI).
3. For Financial Matters: Lodge financial complaints against the insurance company with the Banking Ombudsman, RBI.
4. Consumer Commission: Depending on the compensation amount, you can submit your complaint to the appropriate Consumer Commission, such as the National Consumer Disputes Redressal Commission (NCDRC), through the designated online platform.

Level 5: Legal Action

If you are dissatisfied with the final decisions or orders from Max Life Insurance Limited and regulatory bodies, and you wish to pursue legal action, you can file a case online using the link below.

• File a case online by e-filing to District/High Courts.

Important Note: Before taking legal action, it is advisable to seek advice from legal professionals to understand applicable laws, your legal rights, the legal process, and alternative options such as arbitration with the insurance company.

Reference:

• Grievance Redressal – Max Life Insurance (maxlifeinsurance.com)