Kia India Private Limited, a subsidiary of Kia Corporation, South Korea, is an automobile car manufacturing company. Started in 2019, it is headquartered in Anantapur District, Andhra Pradesh, but the head office is Gurugram, Haryana.
Kia India offers a wide range of cars across various segments, including:
- SUVs: Kia Seltos, Sonet, Carens, Carnival, and Kia Sportage
- Electric: Kia EV6
- Sedans: Kia K5
Other services and products of Kia are online booking, dealership, warranty, Kia Digi Connect, roadside assistance, maintenance packages, insurance, Kia Care, and accessories (spare parts).
Have complaints about the car products and services of Kia? Register a complaint related to passenger cars, vehicles (PBV), Kia Motor insurance claims, or Kia Care packages. You may reach out to Kia customer support through the toll-free customer care number, email or mobile app. Additionally, file a complaint online or contact your local Kia dealer agency.
Not resolved? If your concern is not resolved, escalate the matter to the Head of Customer Service or Nodal Officer at Kia India. Further, you may approach the relevant regulatory authority of the government (if necessary).
How to File a Complaint to Kia?
As part of Kia Motor’s customer service policy, the complaint resolution process is structured into two tiers. Start by addressing your concerns with Kia’s customer care or the regional offices. If not resolved, escalate the matter to authorized officials.
Complaint Registration Fee & Redressal Time Limit:
| Registration Fee | No Charges (₹0) |
| Resolution Period | Within 21 days (Depending on the issue, read the terms & conditions of Kia India) |
| Refund Period | As per the refund policy for booking cancellation |
| Warranty | 3 years (read the policy) |
Levels of lodging complaints:
- Level 1: Customer Care, Kia
- Toll-free helpline number
- Online complaint webform
- Contact dealer/regional office
- Kia Connect App
- Level 2: Head Office, Kia India Pvt Limited
Not resolved to your satisfaction? If, despite following the prescribed complaint resolution process, your concerns are not resolved to your satisfaction by Kia, approach relevant regulatory authorities. For violations of consumer rights, file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or the State or District Consumer Commission based on the compensation.
Level 1: Customer Care, Kia India
The customer care service of Kia is divided into two key categories:
- Passenger Vehicles (Personal): For concerns related to passenger vehicles such as warranty or service (AMC), initiate contact with your dealer or file an online complaint to Kia Motor.
- Dealers, PBV (Police Vehicle), or Institutional Deals: For the disputes related to institutional, government, or corporate deals, dealerships, or PBV (Police Vehicles)
While registration of the complaint, provide the following details:
- Model of the vehicle
- Complainant’s name
- Vehicle details such as VIN (Chassis Number) or Registration Number
- Nature of the complaint
- Detailed description of the issue with relevant facts
- Any supporting documents
Request a ticket or reference number for tracking the status of your lodged complaint.
For disputes concerning vehicle insurance and claim settlements, it is advisable to contact the respective insurance company or Kia Motor (for Care Packages).
Kia Customer Care Number
Toll-Free customer helpline number for complaints related to Cars, SUVs, and Electric Vehicles of Kia Motor:
| Kia Motor Vehicle | Toll-free Customer Care Number |
|---|---|
| Kia complaint number | 18001085000 |
| Kia EV Helpline Number | 18001085005 |
| kiacare@kiaindia.net, kiaconnect@kiaindia.net | |
| For corporate/bulk order | institutionalsales@kiaindia.net |
| Contact local dealers of Kia | Click Here |
24×7 On-Road Assistance: In the case of a mechanical/electrical breakdown or a traffic accident with the Kia car (if have a warranty or plan), dial the helpline number 18001085000 to reach out to Kia Motor.
File a Complaint Online
Resolve Kia’s concerns on warranty, service, and parts by filing a complaint online. Also, redress the disputes related to AMC, EVs, and other care plans.
Register a complaint online to Kia:
| Lodge online complaint to Kia | File your complaint |
| kiacare@kiaindia.net | |
| 24×7 on-road assistance | Click to view |
| Kia Institutional Deal Support | institutionalsales@kiaindia.net |
| Email (dealer support) | kindd@kiaindia.net |
| Dealer Application Form | Click to Apply (kia.com) |
For sales enquiries or other vehicle disputes, you may contact the Kia sales team.
Level 2: Head Office, Kia India Pvt Limited
If issues persist with the warranty, services, or vehicle quality of Kia India Pvt Ltd that are not resolved at level 1 by customer service, escalate to the Nodal Officer at the Head Office. Provide necessary details for resolution.
Include:
- Reference/ticket number
- Complaint category (Warranty, AMC, Sales, etc.)
- Nature of the complaint
- Expected relief from Kia
- Description with supporting documents
Contact the Customer Service Head/Nodal Officer or the relevant department for complaint resolution at Kia India Pvt Limited.
Head/Corporate Office, Kia India:
| Designation | Head of Service at Head Office, Kia Motor India |
| Phone Number | 18001085000 (toll-free) |
| kiacare@kiaindia.net, kiaconnect@kiaindia.net | |
| Address | Nodal Officer – Head Office, Kia India Private Limited, 16th Floor, Two Horizon Center, Golf Course Road, DLF Phase-V, Sector 43, Gurugram – 122002 Haryana. |
If Kia’s final resolution is unsatisfactory, consider approaching the regulatory authority or consumer court, particularly for consumer rights violations.
Regulatory Authority
If dissatisfied with Kia India’s Head Office resolution, approach government regulatory authorities for dispute resolution:
- Insurance disputes: File a complaint with the Insurance Ombudsman, IRDAI.
- EMI and loan concerns: Submit grievances to the Banking Ombudsman, RBI.
- Consumer disputes: Lodge complaints with the National Consumer Helpline (NACH), Department of Consumer Affairs.
Consumer Commission
If you believe Kia violated your consumer rights, seek compensation by filing a consumer complaint through E-DAAKHIL. Depending on the amount, escalate the case to NCDRC or State/District Consumer Commission. To file an online appeal, click the link below:
Click: File an appeal to the Consumer Commission (NCDRC) by E-DAAKHIL
This applies to disputes related to warranty, service/product quality, or concerns with Kia India Pvt Ltd.’s cars, spare parts, or other vehicles.
Take Legal Action
If unsatisfied with regulatory authorities or consumer commissions’ final resolution on Kia India issues, consider legal action. To file a case online, click the link below:
Click: File a case online by e-filing to District/High Courts.
Important Note: Seek professional advice before legal action to understand laws and regulations, rights, and options. Legal professionals can guide you through complexities and assess your case’s viability.
Frequently Asked Questions
Q. How can I contact Kia customer care support to register a complaint?
A. You can reach Kia customer support through the complaint number 18001085000 or the Kia EV helpline number 18001085005. For email support, use kiacare@kiaindia.net.
Q. What should I do in case of a breakdown or accident with my Kia car?
A. In the case of a mechanical/electrical breakdown or a traffic accident with your Kia car (if under warranty or plan), dial the 24×7 On-Road Assistance helpline at 18001085000.
Q. How do I escalate an unresolved concern with Kia customer service?
A. If your concern is not resolved, escalate the matter to the Head of Customer Service or Nodal Officer at Kia India. Additionally, you may approach relevant regulatory authorities if needed.
Q. What regulatory authorities can I approach for unresolved issues with Kia?
A. In case your concerns are not resolved to your satisfaction, you can file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or the State/District Consumer Commission based on the compensation involved.
Q. What can I do if my complaints are not resolved?
A. If your concerns remain unresolved after following the complaint resolution process, you can approach relevant regulatory authorities or file a case online. Ensure you seek professional advice before taking legal action.
