JPMorgan Chase & Co. is an American multinational financial institution. It’s the largest bank in the United States by assets and market capitalization as of 2023. The company operates worldwide, serving millions of customers in the United States and many of the world’s most prominent corporate, institutional, and government clients under its J.P. Morgan and Chase brands.
JPMorgan Chase & Co. has a global presence, operating in over 60 countries. It serves customers under the Chase brand in the U.S. and the J.P. Morgan brand for its most prominent corporations, governments, wealthy individuals, and institutional investors. In the USA, JPMorgan Chase & Co. has significant banking operations in major cities such as New York, Atlanta, and Austin. Internationally, it has a presence in key financial hubs across the Americas, Asia Pacific, Europe, Middle East, and Africa.
While Chase maintains a reputation as a respected financial institution, it has faced its share of customer complaints. Some of the most commonly reported issues include:
- Account Fees: Concerns about various fees associated with checking, savings, and other types of accounts.
- Card: Unfair billing practices for certain credit card add-on products
- Account: Checking account screening reports and unfairly charging fees when deposited checks that bounced.
- Customer Service Difficulties: Complaints about challenges resolving issues with customer service representatives.
- Account Statement Errors: Instances of inaccuracies or discrepancies within account statements.
JPMorgan Chase has provided platforms for customers to voice their grievances through multiple channels. The online feedback form is the first port of call for many, offering a direct line to the bank’s complaint resolution team. For those preferring a more personal touch, customer relations hotlines, customer service numbers, and general enquiry numbers are available, ensuring that every voice is heard. Here are the levels where you can complain about the bank’s financial services.
Level 1: Contact Customer Service, JPMorgan Chase & Co.
Start by sharing your complaint or feedback about Chase consumer and business banking products and services through the Chase Complaints & Feedback Support Center. The contact details of Chase banking customer service are provided here.
- Chase Complaint Number: 18009359935
- Online Support: File a complaint
- Branch Personnel: Visit a Chase branch and speak to a banker or a manager. They can provide appropriate options and resolution timeframe for addressing your complaint.
Chase Customer Service Number
| Chase Banking | Customer Service Number |
|---|---|
| Credit Card Hotline | 18004323117 |
| Personal Banking | 18009359935 |
| Auto Loans | 18003366675 |
| Home Loans | 18008489136 |
| Online/Mobile Banking | 18772427372 / 17132623300 (Abroad) |
| Chase Military Service | 18774690110 / 18774690110 (Outside US) |
Business Customer Service
| Chase Business | Customer Service Number |
|---|---|
| Chase Business Hotline | 18002427338 / 17132623300 (Outside US) |
| ACH Help | 18006777477 |
| Business Platinum Line | 18006777477 |
| Customer Claims | 18665642262 |
| Cash Management | 18006067615 |
| Business Credit Cards | 18009452028 |
| Debit Card Fraud Prevention | 18009788664 |
| ACCESS and Payable Web Service | 18668723321 |
| Payment Solution | 18888868869 |
| ARP and controlled disbursement | 18002356286 |
For online support, visit the Chase Business page.
JPMorgan Chase Support
| JPMorgan Chase | Customer Support |
|---|---|
| JPMorgan Customer Hotline | 18009359935 |
| Other Services | 12122706000 |
| Annual Report Request | 12122700589 |
| General Enquiry | 2122706000 |
For consumer complaints and queries, you can also email at tpp.support@jpmorgan.com.
Procedure
To file a Level 1 complaint with JPMorgan Chase & Co. in the USA, you can follow this procedure:
- Register Your Complaint: Directly call the Chase hotline and talk to the representative with a detailed description of your complaint. Be sure to provide any relevant account numbers or reference numbers to help identify your case.
- Acknowledgement of Receipt: After your complaint is received, designated service personnel will acknowledge receipt within 24 hours.
- Case Tracking: A case will be created by the designated service personnel for tracking purposes.
- Complaints Handling Specialist: In case of a complaint, complaints handling specialist will be assigned for assessment and resolution.
- Resolution Response: Any payment-related complaint will be resolved, and a final resolution response will be sent to you via letter, SMS, or email within 15 business days. If the complaint cannot be resolved within this period, the service personnel will inform you before day 15, and the final resolution will not exceed 35 days from the date of receipt of the complaint.
If your complaints are still not resolved to your expectations, escalate to the higher authorities at the next level.
Level 2: Escalate to Executive Office
If the response from customer service still does not meet your expectations, you can reach out to the executive office for a higher level of review. To know the available communication methods of the designated officer, contact your Chase branch office or communicate with customer service to escalate the matter to higher authorities of the bank.
Level 3: Approach Regulatory Agencies
As a last resort, if all previous levels of escalations to JPMorgan Chase have not resolved your issue, you can contact regulatory agencies such as the Consumer Financial Protection Bureau (CFPB) or the Office of the Comptroller of the Currency (OCC).
- Consumer Financial Protection Bureau (CFPB): File a complaint online or by phone (+18554112372). The CFPB works to protect consumer rights in the financial sector.
- Office of the Comptroller of the Currency (OCC): Designed to supervise national banks, the OCC offers a complaint process, if your grievance is severe or remains unresolved by JPMorgan Chase.
You can also approach the National Consumer Protection Authority of your country to appeal against the company for the violation of consumer rights.
It’s important to document all communications and keep records of your interactions with the bank throughout the escalation process. Remember to provide detailed information, references/acknowledgements, and any relevant documentation to support your complaint at each level of escalation.
