JDVVNL, Jodhpur Discom: How to File an Electricity Complaint to Jodhpur Vidyut Vitran Nigam Limited?

Jodhpur Vidyut Vitran Nigam Limited (JDVVNL) is a public-sector electricity distribution company, owned by the state government of Rajasthan. JDVVNL ensures the supply of electricity in the western and northern districts of Rajasthan.

Jodhpur Discom is divided into 12 distribution circles that include rural, town, and urban regions in Rajasthan. These circles (divisions) of the JDVVNL Electricity Board (EB) are:

• Jodhpur City
• Pali
• Jodhpur District
• Sirohi
• Jalore
• Barmer
• Jaisalmer
• Bikaner City
• Bikaner District
• Churu
• Hanumangarh
• Sri Ganganagar

Have complaints about electricity services? File your online complaint on the grievance portal of JDVVNL. Additionally, call the toll-free helpline number or email/WhatsApp the customer care or officials of concerned divisions of Jodhpur Discom.

Level 1: JDVVNL Electricity Helplines

Dial the toll-free customer care/helpline numbers, email, or WhatsApp to JDVVNL Electricity Board to lodge complaints. The official contact details of the zonal/sub-station offices and regional/circles are mentioned below.

• JDVVNL Complaint Number: 18001806045
• Toll-free Customer Care Number: 1912
• WhatsApp: +919413359064
• Email: cccjdvvnl@gmail.com, epaymentsjdvvnl@gmail.com (payment)
• Complain online to JDVVNL: File a complaint
• Smart Meter: Click Here (jdvvnlmdms.smart-energymeters.co.in)

For consumer services, use the Web Self Service (WSS) portal of JDVVNL. To get a new connection, Download the new connection form or re-connection form.

Click the given numbers to call representatives immediately and resolve your issues.

Must provide the following details:

• Customer ID/connection number
• The nature of electricity complaint
• Describe the issue with details of location, criticality, technical problems, etc.
• Other relevant evidence (if any):

Note – If the submitted complaint is not resolved or dissatisfied with the redressal of JDVVNL, first lodge a grievance online or write to the Internal Grievance Redressal Cell (IGRC) then approach the CGRF, JDVVL at the Corporate Office.

Level 2: Integrated Grievance Redressal Cell, JDVVNL

According to the R.E.R.C. (Guidelines for Redressal of Grievances) Regulations, 2008 notified by the RERC, if your complaints are not resolved as per your satisfaction within the given resolution period, escalate the complaint to constituted Integrated Grievance Redressal (IGR) Cell of Jodhpur Vidyut Vitran Nigam.

The IGR Cell has 3 levels. Escalate the grievance as per the jurisdiction hierarchy of levels, illustrated below:

• For the Non-monetary/general nature complaints, such as the quality of supply, defects in service, and Standards of Performance:
  • Divisional level – LT supply consumer disputes
  • Circle (District) level– HT /EHT supply consumer complaints of the Circle
• For the monetary nature of grievances like electricity bills, recovery of arrears, settlement of billing amount, monetary loss, payment of demand, etc.
  • Sub-divisional level – Monetary limit of ₹10,000/-
  • Divisional level – Monetary limit of ₹25,000/-
  • Circle (District) level – Monetary limit of ₹3,00,000/-

Lodge a grievance to IGR Cell

Required information:

• Connection ID/account no. and communication details
• Reference number/acknowledgement receipt of the previous complaint
• The nature of the disputed matter
• Reason for dissatisfaction with final resolution (if any)
• Brief description of the issue with expected relief
• Copy of supporting documents or previous bills (for billing issues)

Grievance Fee & Resolution Time:

Procedure:

• Write a grievance letter with the required information.
• Attach the supporting documents, photos, and other scanned proof.
• Send this letter or e-mail to IGR Cell, JVVNL.
• Alternatively, visit the concerned office to submit the grievance form

Submitted successfully? Don’t forget to take the acknowledgement receipt and use it to track the status.

Note – If not resolved within 30 days or if dissatisfied with the final order, use this receipt to escalate the matter to CGRF of JDVVNL at the Zonal/Corporate Office.

Contact number, e-mail, and other details of the appointed officer of the IGR Cell of your circle, Jodhpur Discom:

IGR Cell:

Still dissatisfied? Escalate this grievance to CGRF, JDVVNL as mentioned below.

Level 3: Consumer Grievance Redressal Forum, JDVVNL

Jodhpur Vidyut Vitran Nigam Limited has constituted the Consumer Grievance Redressal Forum (CGRF) under the RERC (Guidelines for redressal of grievances) Regulations, 2008. If you are not satisfied with the final order or your complaint is not resolved within 30 days by IGR Cell then escalate the case by lodging a grievance to Electricity CGRF, JDVVNL.

The jurisdiction of CGRF (Forum) is:

• Non-monetary/general nature complaints relating to the quality of supply, defects in service & standards of performance by the Jodhpur Discom:
  • Zonal Level – LT and HT supply consumers.
  • Corporate Level – EHT supply consumers
• Monetary nature grievances relating to electricity bills, recovery of arrears, and payment of demand raised by the Jodhpur Vidyut Vitran Nigam Limited:
  • Zonal Forum – Monetary limit upto ₹3,00,000/-
  • Corporate Forum – More than ₹3,00,000/-

JdVVNL CGRF (Forum) Fee & Resolution Time:

Procedure:

• Download the grievance form of CGRF, JdVVNL:
  • CGRF Form (English)
  • CGRF Form (Hindi)
• Fill out the required information in the form or write a grievance letter in this format
  • Name, address, and phone no./e-mail of the complainant
  • Connection No., division/circle, and category of the grievance
  • Detail of complainant, employee/department, and nature of the relief.
• Description:
  • Include facts, information, and supporting arguments.
  • Attach all the documents and information as mentioned above.
• Finally, submit the grievance form:
  • Visit the office, e-mail, or send by post to your Zonal forum
  • Not resolved or dissatisfied with the zonal office? Appeal to the Corporate Forum (CGRF) of Jodhpur Discom by submitting this grievance letter (same format).
• Must take the acknowledgement receipt of the submitted grievance form. Usually, the receipt will be sent electronically (e-mail/SMS) or handled to you within 3 days of receiving the form.

Contact number, e-mail, and official details of the Zonal/Corporate CGRF (Consumer Grievance Redressal Forum) of JdVVNL Electricity Board.

I. Zonal Level Forum (CGRF), JdVVNL

If not satisfied with the Zonal Forum, appeal to the Corporate Level Form from below.

II. Corporate Level Forum (CGRF), JdVVNL

Note – Still dissatisfied with the final order or not resolved within 30 days (may take up to 45 days)? In these conditions, you may file a petition to the Electricity Ombudsman, RERC to resolve this dispute with JdVVNL.

Level 4: Electricity Ombudsman, Rajasthan

According to the rules and regulations of RERC (Consumer Grievance Redressal Forum, Electricity Ombudsman and Consumer Advocacy) Regulations, 2021 issued by the Rajasthan Electricity Regulatory Commission, if the submitted grievance to CGRF, JdvvNL is:

• Not resolved within 30 days by Zonal/Corporate CGRF
• Dissatisfied with the final order
• Partially resolved

In these conditions, you can file a petition against Jodhpur Vidyut Vitran Nigam Limited to the Electricity Ombudsman, Rajasthan.

If you want to file a petition then, follow the given instructions below.

• The petition can be filed by online/offline mode
• Must provide details of previously submitted complaints to JdVVNL, IGR Cell, and CGRF of Jodhpur Discom.

Visit the link below to download the representation/petition form, know contact details, and submit your case online by e-filing of RERC.

Click: File a petition to the Electricity Ombudsman, Rajasthan

Note – Dissatisfied with the final order of the Ombudsman? Approach the Appellate Tribunal for Electricity (APTEL), and further to the judicial bodies (High Court/Supreme Court of India). Before this, must take advice from a legal expert.

Frequently Asked Questions

Q. What is the toll-free customer care number of JDVVNL?
A. Dial the JdVVNL toll-free helpline numbers 18001806045 and 1912 to register your electricity issues. Additionally, you may WhatsApp at +919413359064 or email cccjdvvnl@gmail.com

Q. How can I register a complaint about online JdVVNL billing payment failure?
A. You should email epaymentsjdvvnl@gmail.com with details of the failed transaction while paying online your electricity bill to JdVVNL.

Q. Where can I complain if my issues are not resolved by JdVVNL customer care representatives?
A. First, write or e-mail to the Integrated Grievance Redressal Cell (IGR) of your sub-division/division/circle level office. If not resolved within 30 days then escalate the disputed matter to the Consumer Grievance Redressal Forum (CGRF) at the Zonal/Corporate Level Forum of JdVVNL.

Q. What can I do if I’m not satisfied with the final order of CGRF, JdVVNL?
A. If your complaint is not resolved as per your satisfaction within 30 days, file a petition against JdVVNL to the Electricity Ombudsman with the required details of previously submitted complaints.

Reference

• Citizen Charter – Jodhpur Vidyut Vitran Nigam Limited