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IGR Cell, JdVVNL: Phone No. and Email of Regional Integrated Grievance Redressal Cell of Jodhpur Vidyut Vitran Nigam Limited

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Jodhpur Vidyut Vitran Nigam Limited (JdVVNL) has an integrated grievance redressal cell (IGRC) in each zone within the electricity distribution region in Rajasthan. If your complaints are not resolved in level 1 then you can approach the officials to raise your concerns about electricity disputes.

If you have not registered any complaint to the respective sub-station of your area then must raise your concerns through the toll-free helpline number or submit an online grievance form.

Click: File a complaint to Jodhpur Vidyut Vitran Nigam Limited (JdVVNL)

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Still not resolved or dissatisfied with the final order then escalate the grievance to the Integrated Grievance Redressal Cell (IGRC) of your zonal office, JdVVNL.


Integrated Grievance Redressal Cell, JdVVNL

As per the guidelines of the Rajasthan Electricity Regulatory Commission, JdVVNL has constituted an Integrated Grievance Redressal Cell in each circle. You may submit a written complaint, email, or call on the phone number of the concerned designated officer of the IGR cell.

Must Provide:

  • Reference/acknowledgement receipt or number of the previous complaints
  • The subject of the complaint
  • The reason for dissatisfaction (if resolved)
  • A copy of previously submitted grievance (if submitted offline)
  • Description of the issue with expected relief from the cell
  • Attach supporting documents, images, etc. as proof

Send your written complaint letter or email to the designated officers of JdVVNL as mentioned below.

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1. Jodhpur City Circle

IGR Cells, Jodhpur City Circle (Zone – A):

IGR Cell, JDVVNL Designation Phone No. E-mail
Jodhpur City Circle SE (City) +912912517896 citycirclejodhpur@gmail.com
Jodhpur City (Zone-A) XEN (CD-I) +912912517887 xencd1jdvvnl@gmail.com
MGH, Jodhpur
AEN(A-I) +912912517892 aencsd2611@gmail.com
Sardarpura AEN(A-II) +912912635358 aena2jdvvnl@gmail.com
OPH, Jodhpur AEN (A-III) +912912517909 aenathird@gmail.com

IGR Cell Jodhpur City (Zone – B):

IGR Cell, JDVVNL Designation Phone No. E-mail
Zone-B, Jodhpur XEN (CD-II) +912912651296 xencd2jdvvnl@gmail.com
Medical College, Jodhpur AEN (B-III) +912912651324 aenbthird@gmail.com
Basni AEN (B-IV) +912912742262 aenb4jdvvnl@gmail.com
Boranada AEN (B-V) N/A aenb5boranada@gmail.com
Jhalamand AEN (B-VI) N/A aencsdbvi@gmail.com

IGR Cell Jodhpur City (Zone – C):

IGR Cell, JDVVNL Designation Phone No. E-mail
Zone-C, Jodhpur XEN (CD-III) +912912556236 czonejodhpur@gmail.com
Bakara Mandi AEN (C-I) +912912651237 csdc1jodhpur@gmail.com
Kachahari
AEN (C-II) +912912556237 csdc2jodhpur@gmail.com
Lal Sagar AEN (C-III) +912912574856 csdc3jodhpur@gmail.com
Parihar Nagar AEN (C-IV) N/A csdc4jodhpur@gmail.com

IGR Cell Jodhpur City (Zone – D):

IGR Cell, JDVVNL Designation Phone No. E-mail
Soorsagar AEN (D-I) +912912780081 aencsda5@gmail.com
Pratap Nagar AEN (D-II) +912912651370 aencsd4@gmail.com
Chopasni Housing Board AEN (D-III) +912912757840 aenb2jdvvnl@gmail.com

2. Pali Circle

IGR Cells, Pali City Circle (CSD Zone):

IGR Cell, JDVVNL Designation Phone No. E-mail
Pali SE (O&M) +912932281270 se_pali@gmail.com
Pali (Urban) XEN (O&M ) +912932281401 xenpali@yahoo.com
Pali (CSD-I) AEN (CSD-I) +912932222379 aencsd2821@gmail.com
Pali (CSD-II) AEN (CSD-II) +912932280960 aencsd2pali@gmail.com
Pali (CSD-III) AEN (CSD-III) +912932284237 aencsd03pali@gmail.com

IGR Cell Sojat Zone, Pali:

IGR Cell, JDVVNL Designation Phone No. E-mail
Pali (Rural) AEN (Rural) +912932224320 aenruralpali@gmail.com
Rohat AEN (O&M) N/A aenrohat317@gmail.com
Sojat City XEN (O&V) +912960222088 xensojatcity@yahoo.com
Sojat City AEN (O&M) +912960221007 aenjdvvnlsojatcity@gmail.com
Sojat Road AEN (O&M) +912960230399 aensojatroad@gmail.com
Kharchi AEN (O&M) +912935252240 aenjdvvnlkharchi@gmail.com
Ranawas AEN (O&M) N/A aenranawas@gmail.com

IGR Cell Falna Zone, Pali:

IGR Cell, JDVVNL Designation Phone No. E-mail
Falna XEN (O&V) +912938233053 falnadivision@gmail.com
Falna AEN (O&V) +912938233055 aenfalna@gmail.com
Bali AEN (O&V) +912938222628 aendiscombali@gmail.com
Sumerpur AEN (O&V) N/A aensumerpur69@gmail.com
Nana AEN (O&V) +912933245270 aennana007@gmail.com
Beda AEN (O&V) N/A aenbeda@gmail.com
Takhatgarh AEN (O&V) +912933220144 aentkt@gmail.com

IGR Cell Jaitaran Zone, Pali:

IGR Cell, JDVVNL Designation Phone No. E-mail
Jaitaran XEN(O&M) +912939297161 xenjaitaran@gmail.com
Jaitaran AEN (O&M) +912939222261 jaitaranaen@gmail.com
Pipliya Kalan AEN (O&M) +912937287236 aenjdvvnlpipaliya@gmail.com
AP Kalu AEN (O&M) N/A aenapkalu@gmail.com

IGR Cell Desuri Zone, Pali:

IGR Cell, JDVVNL Designation Phone No. E-mail
Desuri XEN(O&M) +912934254118 xendesuri@gmail.com
Desuri AEN(O&M) +912934254117 aendesuri@gmail.com
Sadari AEN(O&M) +912934281040 aenjdvvnlsadari@gmail.com
Rani AEN(O&M) +912934222108 aenrani327@gmail.com
Khiwara AEN(O&M) N/A aenkhinwara@gmail.com

3. Jodhpur District Circle

IGR Cells, Jodhpur District Circle:

IGR Cell, JDVVNL Designation Phone No. E-mail
Jodhpur (DC) SE (DC) +912912517894 dcse_jvvnl@yahoo.co.in
Jodhpur XEN (DD) +912912517897 xenddjodhpur@gmail.com
Luni AEN (O&M) +912912517889 aenlunijdh@gmail.com
Mandore AEN (O&M) +912912517893 aenmandore@gmail.com
Balesar AEN (O&M) +912929242238 aenbalesar@gmail.com
Chamu AEN(O&M) N/A aenchamu@gmail.com
Dechu
AEN (O&M) +912928266127 aendechujdvvnl@gmail.com

IGR Cell Bilara Zone, Jodhpur District:

IGR Cell, JDVVNL Designation Phone No. E-mail
Bilara XEN (O&M) +912930222052 xenofficebilara@yahoo.com
Bilara AEN (O&M) +912930222028 aenbilara@gmail.com
Piparcity AEN (O&M) +912930233006 aenpiparcity@gmail.com
Borunda AEN (O&M) +912930244036 aenborunda@gmail.com
Bhopalgarh AEN (O&M) +912920222231 aenbhopalgarh@gmail.com

IGR Cell Mathania Zone, Jodhpur District:

IGR Cell, JDVVNL Designation Phone No. E-mail
Mathania XEN (O&M) +912926222858 xenmathania@yahoo.co.in
Mathania AEN (O&M) +912926222860 aenmathania@gmail.com
Tinwari AEN (O&M) +912926268255 aentinwari@gmail.com
Baori AEN (O&M) +912927265229 aenbaori@gmail.com
Osian AEN (O&M) +912922274823 aenosian@gmail.com
Matora AEN (O&M) N/A aenmatoda@gmail.com

IGR Cell Mathania Zone, Jodhpur District:

IGR Cell, JDVVNL Designation Phone No. E-mail
Phalodi XEN (O&M) +912925223646 xenjdvvnlphalodi@gmail.com
Phalodi AEN (O&M) +912925222191 aenphalodi@gmail.com
Phalodi AEN (City) N/A aencity.phalodi@gmail.com
Bap AEN (O&M) +912921277234 aenbapjdvvnl@gmail.com
Lohawat AEN (O&M) +912923266760 aenlohawatjdvvnl@gmail.com

4. Sirohi Circle

IGR Cells, Sirohi Circle:

IGR Cell, JDVVNL Designation Phone No. E-mail
Sirohi S.E.(O&M) +912972225455 N/A
Sirohi XEN (O&M) +912972222337 N/A
Sirohi AEN (O&M) +912972222250 N/A
Swarupganj AEN (O&M) +912971242133 N/A
Sheoganj AEN (O&M) +912976272250 N/A
Pindwara AEN (O&M) +912971282250 N/A
Kalandri AEN (O&M) +912972264346 N/A
Kailash Nagar AEN (O&M) N/A N/A

IGR Cell Abu Road Zone, Sirohi:

IGR Cell, JDVVNL Designation Phone No. E-mail
Abu Road XEN (O&M) +912974222995 N/A
Abu Road AEN (Urban) +912974282250 N/A
Abu Road AEN (Rural) +912974220283 N/A
Mt. Abu AEN (O&M) +912974235286 N/A

IGR Cell Reodar Zone, Sirohi:

IGR Cell, JDVVNL Designation Phone No. E-mail
Reodar XEN (O&M) +912975282299 N/A
Reodar AEN (O&M) +912975282250 N/A
Mandaar AEN (O&M) +912975285625 N/A

5. Barmer Circle

IGR Cells, Barmer Circle:

IGR Cell Balotra Zone, Barmer (BMR):

IGR Cell Siwana Zone, Barmer (BMR):

IGR Cell Gudamalani Zone, Barmer (BMR):

6. Jalore Circle

IGR Cells, Jalore Circle:

IGR Cell, JDVVNL Designation Phone No. E-mail
Jalore SE (O&M) +912973222535 sejalore@gmail.com
Jalore XEN (O&M) +912973222263 xenovjalore@gmail.com
Jalore AEN (O&M) +912973222250 aenjalore@gmail.com
Bagra AEN (O&M) +912973254155 aenbagra@gmail.com
Ahore AEN (O&M) +912978222250 aenahore@gmail.com
Ummedpur AEN (O&M) +912978230243 aenjdummedpur@gmail.com

IGR Cell Raniwara Zone, Jalore:

IGR Cell, JDVVNL Designation Phone No. E-mail
Raniwara XEN (O&M) N/A xenjdvvnlraniwara@gmail.com
Raniwara AEN (O&M) N/A aenraniwara786@gmail.com
Sankad AEN (O&M) N/A aensankad@gmail.com
Jaswantpura AEN (O&M) N/A aenjaswantpura@gmail.com

IGR Cell Bhinmal Zone, Jalore:

IGR Cell, JDVVNL Designation Phone No. E-mail
Bhinmal XEN (O&M) +912969220091 eejdvvnlbhinmal@gmail.com
Bhinmal AEN (O&M) N/A aenbhinmal@gmail.com
Dhumbdiya AEN (O&M) N/A aendmr@gmail.com
Ramseen AEN (O&M) N/A aenramseen@gmail.com

IGR Cell Sayla Zone, Jalore:

IGR Cell, JDVVNL Designation Phone No. E-mail
Sayla XEN (O&M) N/A xensayla@gmail.com
Sayla AEN (O&M) N/A aensayla493@gmail.com
Jeewana AEN (O&M) N/A aenjeewana262@gmail.com
Ummedabad AEN (O&M) N/A aenubd@gmail.com

IGR Cell Sanchore Zone, Jalore:

IGR Cell, JDVVNL Designation Phone No. E-mail
Sanchore XEN (O&M) +912979224161 xenjdvvnscr133@gmail.com
Sanchore AEN (O&M) N/A aenscr@gmail.com
Bhadarna AEN (O&M) N/A aenbdr@gmail.com
Chitalwana AEN (O&M) N/A aenchitalwanaofc@gmail.com

7. Jaisalmer Circle (JSM)

IGR Cells, Jaisalmer Circle:

IGR Cell, JDVVNL Designation Phone No. E-mail
Jaisalmer SE (O&M) +912992250543 seonmjsm@gmail.com
Jaisalmer XEN (O&M) +912992252132 xenjaisalmer397@gmail.com
Jaisalmer City AEN (O&M) N/A aencityjsm@gmail.com
Jaisalmer (Rural) AEN (R) +912992251013 aenruraljsm417@gmail.com
Chandhan AEN (O&M) N/A aenchandanjsm@gmail.com
Fatehgarh AEN (O&M) N/A aenfatehjsm@gmail.com
Mohangarh AEN (O& ) N/A aenmohangarh@gmail.com

IGR Cell Pokaran Zone, Jaisalmer (JSM):

IGR Cell, JDVVNL Designation Phone No. E-mail
Pokaran XEN (O&M) +912994222260 jdvvnlpokaran@gmail.com
Pokaran AEN (O&M) +912994223166 aenjdvvnlpokaranjsm@gmail.com
Bhaniyana AEN (O&M) N/A aenbhaniyanajsm@gmail.com
Nachana AEN (O&M) N/A jdvvnlnachana@gmail.com

8. Bikaner District Circle (BKN)

IGR Cells, Bikaner District Division – I Circle:

IGR Cell, JDVVNL Designation Phone No. E-mail
Bikaner SE (DC) +911512226206 sedcjdvvnlbkn@gmail.com
Bikaner DC XEN DD-I +911512226212 xendd1bkn@gmail.com
Deshnok AEN N/A aendsk@gmail.com
Kolayat AEN N/A aenklyt1641@gmail.com
Bajju AEN (O&M) N/A aenjdvvnlbajju2021@gmail.com

IGR Cell , Bikaner District Division – II:

IGR Cell, JDVVNL Designation Phone No. E-mail
Bikaner XEN (DD-II) +91151226214 xendd2bkn@gmail.com
Napasar AEN (O&M) N/A aenjdvvnl1664@gmail.com
Bikaner (Rural) AEN (R) N/A aenrbikaner@gmail.com
Loonkaransar AEN (O&M) N/A sdo1663@gmail.com

IGR Cell Khajuwala Zone, Bikaner District:

IGR Cell, JDVVNL Designation Phone No. E-mail
Khajuwala XEN (O&M) N/A xenjdvvnlkhajuwala@gmail.com
Khajuwala AEN (O&M) N/A aenkhajuwala1920@gmail.com
Chhatargarh AEN (O&M) N/A aenjdvvnlchhattargarh@gmail.com

IGR Cell Nokha Zone, Bikaner District:

IGR Cell, JDVVNL Designation Phone No. E-mail
Nokha XEN (O&M) +911531221033 xennokhabikaner@gmail.com
Nokha AEN(O&M) N/A aenonmnokha2021@gmail.com
Nokha (Rural) AEN (Rural) N/A aenrnokha@gmail.com
Jasrasar AEN (O&M) N/A aenjsr2@gmail.com

IGR Cell Sri Dungargarh Zone, Bikaner District:

IGR Cell, JDVVNL Designation Phone No. E-mail
Sri Dungargarh XEN (O&M) N/A xenjdvvnlsdgh@gmail.com
SDGH AEN (O&M-I) N/A aenonmsdgh@gmail.com
Sri Dungargarh AEN (O&M-II) N/A aenonmsdgh2@gmail.com
Upani AEN (O&M) N/A aenonmupani@gmail.com

9. Churu Circle

IGR Cells, Churu Circle:

IGR Cell, JDVVNL Designation Phone No. E-mail
Churu SE (O&M) +911562250372 seomcur@gmail.com
Churu (City) XEN (O&M) +911562251417 xenchurugrv@gmail.com
Churu (City) AEN (O&M) +911562250412 aencitychuru@gmail.com
Churu (Rural) AEN (R) +911562253541 aenruralchuru@gmail.com
Taranagar AEN (O&M) +911561240015 aencitytaranagar@gmail.com

IGR Cell Sadulpur Zone, Churu:

IGR Cell, JDVVNL Designation Phone No. E-mail
Sadulpur XEN (O&M) +911559225870 xensadulpurdiscom@gmail.com
Sadulpur City AEN (O&M) +911559222051 aencitysadulpur@gmail.com
Sadulpur (Rural) AEN (R) +911559224628 aenrsadulpur@gmail.com

IGR Cell Ratangarh Zone, Churu:

IGR Cell, JDVVNL Designation Phone No. E-mail
Ratangarh XEN (O&M) +911567222058 xenratangarhgrv@gmail.com
Ratangarh City AEN (O&M) +911567223616 aenratangarhgrv@gmail.com
Rajaldesar AEN (R) +911567232170 aenrrjr@gmail.com
Sardarshahar AEN (O&M) +911564222901 aenjdvvnlsrdr@gmail.com
Sardarsahar (Rural) AEN (R) +911564225321 aenruralsrdr@gmail.com

IGR Cell Sujangarh Zone, Churu:

IGR Cell, JDVVNL Designation Phone No. E-mail
Sujangarh XEN (O&M) +911568222601 xenonmsujangarh@gmail.com
Sujangarh City AEN (O&M) +911568220117 aensuj@gmail.com
Bidasar AEN (O&M) +911560262571 aenbidasar@gmail.com
Tehandesar AEN (O&M) N/A aentehandesar@gmail.com
Ladnun AEN (O&M) +911581222092 N/A
Ladnun (Rural) AEN (R) +911581222092 N/A

10. Hanumangarh Circle (HMH)

IGR Cells, Hanumangarh Circle:

IGR Cell, JDVVNL Designation Phone No. E-mail
Hanumangarh SE (O&M) +911552260548 se_hmhjdvvnl@yahoo.com
Hanumangarh XEN (O&M) +911552260528 xen_hmhjdvnl@yahoo.com
Hanumangarh Jn. AEN (O&M) +911552260674 aenhmh@yahoo.in
Hanumangarh Town AEN (O&M) +911552222956 aenhmojdvvnl@gmail.com
Hanumangarh (Rural) AEN (Rural) +911552263657 aen.rural.hmh@gmail.com
Pilibanga AEN (O&M) +911508233249 aenjdvvnl1714@gmail.com
Goluwala AEN (O&M) +911508220256 aenglwjdvvnl@gmail.com

IGR Cell Nohar Zone, Churu:

IGR Cell, JDVVNL Designation Phone No. E-mail
Nohar XEN (O&M) +911555221083 xennhr@gmail.com
Bhadra AEN (O&M) +911504222090 aenbhadrajdvvnl@gmail.com
Nohar AEN(O&M) +911555220448 aennhr@gmail.com
Rawatsar AEN (O&M) +911537230289 aenrwtjdvvnl@gmail.com
Gogamedi AEN (O&M) N/A aengmrijdvvnl@gmail.com

IGR Cell Sangaria Zone, Churu:

IGR Cell, JDVVNL Designation Phone No. E-mail
Sangaria XEN (O&M) +911499221146 N/A
Sangaria Town AEN (O&M) +911499220428 aensgrjdvvnl@gmail.com
Sangaria (Rural) AEN (Rural) N/A aensgr.r@gmail.com
Tibbi AEN (O&M) +911539224237 aentibbijdvvnl@gmail.com

11. Sri Ganganagar Circle (SGNR)

IGR Cells, Sri Ganganagar Circle:

IGR Cell, JDVVNL Designation Phone No. E-mail
Sri Ganganagar SE (O&M) +911542442080 sejdvvnlsgnr2@gmail.com
Sri Ganganagar (City) XEN (CD) +911542442093 xencd691sgnr@gmail.com
SGNR – I AEN City-I +911542461029 aencityjdvvnl@gmail.com
SGNR – II AEN City-II +911542471017 aenc2sgnr@gmail.com
SGNR – III AEN City-III +911542442071 aencsd3sgnr1@gmail.com

IGR Cells, Sri Ganganagar (Rural) Zone, SGNR:

IGR Cell, JDVVNL Designation Phone No. E-mail
Sri Ganganagar (District) XEN (DD) +911542442058 xendd58@gmail.com
Sri Ganganagar (Rural) AEN (Rural) +911542442012 rural.aen@gmail.com
rural.aen2@gmail.com
Keshrisingpur AEN +911501232796 aenkspr1@gmail.com
Sadulsahar AEN +911503222056 aenjdvvnlsds@gmail.com

IGR Cell Raisinghnagar Zone, SGNR:

IGR Cell, JDVVNL Designation Phone No. E-mail
Raisinghnagar (RSNR) XEN (O&M) +911507220158 xenrsnr1@gmail.com
Raisinghnagar AEN +911507220004 aenrsnr1@gmail.com
Gajsinghpur AEN +911505231130 aenonmgajsinghpur.jdvvnl@rajasthan.gov.in
Padampur AEN +911505232287 aenpdp760@gmail.com

IGR Cell Raisinghnagar Zone, SGNR:

IGR Cell, JDVVNL Designation Phone No. E-mail
Suratgarh (SOG) XEN (O&M) +911509220297 xensuratgarhgrv@gmail.com
Suratgarh (City) AEN +911509220272 aensogcity3103520@gmail.com
Suratgarh (Rural) AEN (Rural) +911509252307 aensogrural1853@gmail.com
Jaitsar AEN +911498265339 aenjdvvnljts@gmail.com
Vijaynagar AEN +911498230782 aensbnr3510@gmail.com

Need more information? See the circle-wise contact list of the respective offices of the Jodhpur Vidyut Vitran Nigam Limited.


FAQs

Q. How can I register an electricity complaint to JDVVNL, Jodhpur Discom?
A. First, dial the toll-free helpline number 1912 of the JdVVNL then you may email or file a complaint online to the respective sub-station of the Jodhpur Vidyut Vitran Nigam Limited. Still not resolved? Escalate the matter to IGR Cell.

Q. Where can I complain if my grievances are not resolved by the JdVVNL officials/engineers?
A. In this condition, first escalate the grievance or write to the Integrated Grievance Redressal Cell of the JdVVNL circle head office of the Electricity Board. If not resolved within 30 days then you can lodge a grievance to Electricity Consumer Grievance Redressal Forum (CGRF), JDVVNL. Finally, you can file a petition to the Electricity Ombudsman, Rajasthan (RERC).


Reference

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User Reviews (4)

Rl
Ratan lal
July 30, 2024

Not register electric failure complain

There was electric failure on 19.05.2024 at about 13hrs (1pm) in sector 23 Pratap Nagar Jaipur. I call to Electric Call Centre Jaipur at 1.57 pm to lodge a complaint. After 4/5 minutes a lady had pick phone. She asked me to call 10 minutes later. After 20 minutes, again call at 3.17 pm to lodge complaint. Lady asked K number which were note down by her and she got customer/my name. She asked my address, location, land mark, power house, it's location and ask to check whether problem with whole colony or only my house and where is fault. I told her, all these are not known to me. She told me unless I give all details complain would not be registered. I told her that only K number is required to register complain for rectification. She refuse to register complain and disconnected call. I repeatedly tried at 2. 56, 2.57 pm. 2.59 and 3pm 3.01 pm but she did not attend call. At 3.04 pm after 3 minutes ringing she attend call but disconnected in 6 second without giving compliment number. Again tried at 4.35 & 4.36pm. Finally at 4.42 after 6 minutes ring she pick up call and asked details and misbehaving for 6.52 minute and refused to give complaint number and disconnected phone. However, issue was raised to AEN at 2.37 pm and he give WhatsApp number. Complain lodge. At 4.35pm messages to AEN. Finally issue was resolve at higher level intervention and electricity was attended at 5.25 pm. On rectification AEN asked confirmation about rectification. It request to take against degalter lady harassing customers and had not registered electricity complaint despite repeated requests and attempts. There is no scope to enclose documents. I will provide Call and other proof details. A early action is solicited and intimation may be provided on action taken. Ratan lal K number 211464017256.
SD
SURATI DEVI WO THAKARA RAM BISHNOI
July 26, 2024

Regarding get a new domestic electricity connection

Name of complainant:- Smt. Surti Devi wife of Shri Thakra Ram Vishnoi Address:- Gr. Po. Dawal, teh. Chitalwana, District Sanchore (Raj.) 343027 Mohd. Receipt no. issued after the demand notice issued after granting approval to the consumer's new domestic electricity connection. The desired amount under 60 dated 18.10.2022 is Rs. 25,200 was deposited to the corporation but even after a period of more than 1.5 years, after informing the neighbor about the reason for the dispute, the connection has not been released till date (receipt photocopy attached). The consumer complained, but the problem was not resolved. to be done. Name and address of the person against whom the complaint is made, Assistant Engineer (O.&M), Jodhpur Vidyut Vitran Nigam Ltd., Subdivision Chitalwana, Tehsil. Chitalwana, District Sanchore (Raj.) 343041 Email:- aenchitalwanaofc@gmail.com, rural.aen@gmail.com
R
Ram
April 20, 2024

Resolution of complain

Overall (1 out of 5)
Quality of service (1 out of 5)
Affordability (1 out of 5)
Customer Service (1 out of 5)
Complain are not resolve in time and complain close automatically after two three day without resolve and raise new complain if inquiry old complain. Only reason that sir u have not attend call without calling. Please improve it.
T
Tarunluniya
January 10, 2024

जोधपुर विद्युत वितरण निगम लिमिटेड बालोतरा ग्रामीण में जितना भ्रष्टाचार है शायद भगवान ही जाने

Overall (1 out of 5)
Quality of service (1 out of 5)
Affordability (1 out of 5)
Customer Service (1 out of 5)
Harassment for bijali vibhag Balotra gramin

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Quality of service (1 out of 5)
Affordability (1 out of 5)
Customer Service (1 out of 5)

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There was electric failure on 19.05.2024 at about 13hrs (1pm) in sector 23 Pratap Nagar Jaipur. I call to Electric Call Centre Jaipur at 1.57 pm to lodge a complaint. After 4/5 minutes a lady had pick phone. She asked me to call 10 minutes later. After 20 minutes, again call at 3.17 pm to lodge complaint. Lady asked K number which were note down by her and she got customer/my name. She asked my address, location, land mark, power house, it's location and ask to check whether problem with whole colony or only my house and where is fault. I told her, all these are not known to me. She told me unless I give all details complain would not be registered. I told her that only K number is required to register complain for rectification. She refuse to register complain and disconnected call. I repeatedly tried at 2. 56, 2.57 pm. 2.59 and 3pm 3.01 pm but she did not attend call. At 3.04 pm after 3 minutes ringing she attend call but disconnected in 6 second without giving compliment number. Again tried at 4.35 & 4.36pm. Finally at 4.42 after 6 minutes ring she pick up call and asked details and misbehaving for 6.52 minute and refused to give complaint number and disconnected phone. However, issue was raised to AEN at 2.37 pm and he give WhatsApp number. Complain lodge. At 4.35pm messages to AEN. Finally issue was resolve at higher level intervention and electricity was attended at 5.25 pm. On rectification AEN asked confirmation about rectification. It request to take against degalter lady harassing customers and had not registered electricity complaint despite repeated requests and attempts. There is no scope to enclose documents. I will provide Call and other proof details. A early action is solicited and intimation may be provided on action taken. Ratan lal K number 211464017256.Name of complainant:- Smt. Surti Devi wife of Shri Thakra Ram Vishnoi Address:- Gr. Po. Dawal, teh. Chitalwana, District Sanchore (Raj.) 343027 Mohd. Receipt no. issued after the demand notice issued after granting approval to the consumer's new domestic electricity connection. The desired amount under 60 dated 18.10.2022 is Rs. 25,200 was deposited to the corporation but even after a period of more than 1.5 years, after informing the neighbor about the reason for the dispute, the connection has not been released till date (receipt photocopy attached). The consumer complained, but the problem was not resolved. to be done. Name and address of the person against whom the complaint is made, Assistant Engineer (O.&M), Jodhpur Vidyut Vitran Nigam Ltd., Subdivision Chitalwana, Tehsil. Chitalwana, District Sanchore (Raj.) 343041 Email:- aenchitalwanaofc@gmail.com, rural.aen@gmail.comComplain are not resolve in time and complain close automatically after two three day without resolve and raise new complain if inquiry old complain. Only reason that sir u have not attend call without calling. Please improve it.Harassment for bijali vibhag Balotra graminIGR Cell, JdVVNL: Phone No. and Email of Regional Integrated Grievance Redressal Cell of Jodhpur Vidyut Vitran Nigam Limited