DigiSaathi: Helpline for Lodging Complaints Against Banks, Digital Payments, and Financial Institutions

DigiSaath is a joint initiative of the National Payments Corporation of India (NPCI), a consortium of Payment System Operators, and Participants (banks & non-banks). It provides information and assistance on India’s digital payment products and financial services. DigiSaath also has integrated helpline numbers to register a financial complaint and chatbots for financial and digital literacy.

DigiSaath Channels:

• Toll-free number
• WhatsApp
• Chatbot
• Online DigiSaathi Portal

Citizens can get information on digital payment modes, such as UPI, IMPS, NEFT, RTGS, Cards, ATM, AePS, Fastag, PPI wallets, etc. You can also lodge complaints to banks and institutions through available helplines. DigiSaath supports multiple languages, such as Hindi, English, Telugu, Marathi, Kannada, Tamil, Bengali, Gujarati, Malayalam, Punjabi, Odia, and Assamese.

Participants of the Working Committee for DigiSaathi are NPCI, State Bank of India (SBI), Bank of Baroda (BOB), Axis Bank, ICICI Bank, Visa, MasterCard, Google Pay (GPay), Amazon Pay, Bill Desk, MSwipe Technologies, Indian Banks’ Association, and Payments Council of India (PCI).

DigiSaathi Helpline Number

Citizens can call the toll-free DigiSaathi helpline number, WhatsApp, or communicate with other channels to get financial help from experts. Also, register complaints about payment aggregators, financial institutions, and listed banks in your regional language.

The Financial Helpline Numbers of DigiSaathi are:

• DigiSaathi Complaint Number: 18008913333
• Toll-Free Helpline Number: 14431
• WhatsApp: Message on +918928913333

DigiSaathi Chatbot

The fast and simple way is to communicate with the DigiSaathi Chatbot to access information about financial/digital payment services and banks. Also, lodge your complaints related to banks, loan/payment aggregators, and institutions.

DigiSaathi Support:

• DigiSaathi ChatBot: Click to Chat
• WhatsApp: Chat on +918928913333
• Online Support: Click DigiSaathi

Note: If you have any complaint related to financial fraud, cyber scams, or other online crimes, file an online complaint to the National Cybercrime Reporting Portal (Cyber Police).

Grievance Officer, DigiSaathi

If you have any complaints regarding content, breach of terms defined by the DigiSaathi, and financial information on the DigiSaathi portal, please lodge a grievance to the Grievance Officer for DigiSaathi, NPCI.

Contact Details:

Regulatory Authority

Do you have any unresolved financial complaints? If your submitted complaint is not resolved by the financial institution, banks, investment firms, or other payment aggregators within the given timeframe, lodge your complaint to the respective regulatory authority or Ombudsman.

Regulatory Authorities are:

• Banking Ombudsman, Reserve Bank of India
• Insurance Ombudsman, IRDAI
• Pension Fund Regulatory and Development Authority (PFRDA)
• National Housing Bank (NHB)
• Securities and Exchange Board of India (SEBI)

If you have concerns related to other financial institutions that do not come under these authorities, search at Complaint Hub or request the information by sending a query.

Reference:

• About DigiSaathi (digisaathi.info)
• DigiSaathi (npci.org.in)