CESC, Mysore Helplines: How to File an Electricity Complaint to Chamundeshwari Electricity Supply Corporation Ltd?

Chamundeshwari Electricity Supply Corporation Ltd (CESC) is an electricity distribution company in the region of Mysore. It is the successor of Mangalore Electricity Supply Company (MESCOM). With its headquarters in Mysore, CESC manages the distribution and retail supply of electric power across five districts: Mysore, Chamarajanagar, Mandya, Hassan, and Madakeri.

Have complaints about CESC’s electricity services in Mysore? You can contact customer support by the toll-free helpline number, email, or filing a complaint online to CESC.

Please note: In cases of consumer rights violations by the CESC Electricity Board, you may complain with the National Consumer Helpline (NCH), which is the national consumer protection authority under the Department of Consumer Affairs, or with the National Consumer Disputes Redressal Commission (NCDRC).

Level 1: File an Electricity Complaint to Customer Care, CESC Mysore

To report problems such as power outages, billing errors, fuse or transformer malfunctions, or any other electricity service-related concerns, you can use these communication methods and the customer care number provided by Chamundeshwari Electricity Supply Corporation.

• CESC Complaint Number: 1912, 1902, +918212461030
• Send SMS ((Type ‘CESC‘ to send SMS)): 56263, +919220592205
• Customer Care Number: +919448499964, +918212342707 (Electricity Theft)
• Email: cccd@cescmysore.org
• Complain online to CESC Mysore: file a complaint
• Contact Details: Contact CESC Officials of Zonal/Divisions

When lodging your complaints, be sure to include the following details:

• CESC Customer ID
• Category of Complaint
• Location of the Issue (if applicable)
• A detailed description along with any relevant supporting documents, such as copies of bills for billing disputes, photographs, or other pertinent materials.

For adjustments to existing bills, requests for new connections, or to access online services, please visit the CESC consumer portal.

For contact information of designated engineers or officials at your local circle, division, and sub-station offices, including subdivisions, refer to the officials’ contact page on the CESC website.

If your previous complaints have not been addressed within the specified resolution period, escalate the matter to the Public Grievance Redressal Cell (PGRC) at your nearest divisional office.

Note: If the issue still remains unresolved, further escalation can be made by taking the complaint to the Consumer Grievance Redressal Forum (CGRF) of the electricity board at the Zonal offices.

Level 2: Lodge a Grievance to CGRF Forum, CESC Mysore Electricity Board

If your complaints previously submitted to the divisional offices, local power stations, or the Public Grievance Redressal Cell (PGRC) of CESC are not resolved within 30 days, you should escalate the issue to the Consumer Grievance Redressal Forum (CGRF). You can do this by filing a complaint with the circle CGRF office.

The grievance must be submitted within 3 months of the final resolution or after the expiry of the resolution period.

Required details to submit a grievance to CGRF for CESC:

• Grievance Form: To file a complaint with the CGRF, either use the designated complaint form available for download or simply write your complaint on plain paper.
• Reference Number: Include the reference or docket number from your initial complaint to CESC to aid in tracking your case and reviewing prior communications.
• Personal Information: Provide your full name, connection number, and contact details including phone number, email address, and postal address.
• Nature of Complaint: Clearly articulate the issue you are facing with CESC services. Detail specifically the resolution or compensation you are seeking.
• Supporting Documents: Attach all relevant documents, including any responses previously received from CESC. For billing disputes, attach copies of applicable past electricity bills. These documents are critical to supporting your case.
• Declaration Form: Complete and sign a declaration form affirming the truthfulness and accuracy of your complaint, which enhances the credibility of your grievance.

Procedure

The process of lodging a grievance to CGRF:

1. Submission of Grievances: You can submit your grievances in person, by post, email, or fax, with your complaint letter or form. Additionally, grievances can be dropped off at designated Complaint Receiving Centres located in circle offices.
   • Download Grievance Form
2. Process of Resolution: Your submitted grievances will be categorized and handled based on its urgency, covering issues like supply interruptions, connection problems, metering issues, billing disputes, etc. The Forum will send a copy of your grievance to CESC for feedback and may request further documentation from both involved parties.
3. Hearing and Order: The Forum may conduct a hearing if it considers it necessary. Upon reviewing the grievance details, the Forum will issue a directive to CESC to remedy the issue, which may involve fixing the problem or reimbursing for excessively charged fees with interest.

Timelines for Resolution:

Resolutions for critical issues like supply cuts, connection problems, or disconnections will be generally issued within 30 days from the filing of the grievance. For less urgent matters, the CGRF will try to resolve and issue orders within 60 days.

Contact Details

Here are the official contact details for the Consumer Grievance Redressal Forum at the zonal offices of CESC, Mysore, where you can escalate your complaints to the the Forum.

Please note: If you find the resolution from the CGRF unsatisfactory, file an appeal with the Electricity Ombudsman within 30 days after the Forum has issued its order, or once the time allocated for the Forum to deliver a resolution has expired.

Level 3: Appeal to Electricity Ombudsman, Karnataka

If you are not satisfied with final decision of the Consumer Grievance Redressal Forum of CESC, Mysore (CESCOM) or the grievance has not been resolved within 30 days, escalate your complaint to the Electricity Ombudsman (EO) in Karnataka.

The Electricity Ombudsman acts as an independent quasi-judicial authority that resolves disputes between consumers and CESC, Mysore Electricity Board.

Please remember: You must file your complaint with the Electricity Ombudsman within 30 days after receiving the final decision from CESC’s CGRF.

• File a Complaint to the Electricity Ombudsman, Karnataka

Note: Filing is free of charge, and legal representation is not necessary. If you need any help, you can approach the Consumer Advocacy Cell of KERC.

If not satisfied with decision of Ombudsman, you may request a review from the Karnataka Electricity Regulatory Commission (KERC). Further, if necessary, you can escalate the issue to the Appellate Tribunal for Electricity (APTEL).

Finally, you may also take legal action by approaching the High Court of Karnataka.

Frequently Asked Questions

1. How do I file a complaint with CESC, Mysore?
   You can report issues such as power outages, billing discrepancies, or service malfunctions by calling the CESC complaint numbers 1912 or 1902, sending an SMS to 56263 or +919220592205, or emailing. Additionally, complaints can be filed online through the CESC Mysore portal or directly at the local offices.
2. What information should I include when filing a complaint with CESC?
   Include your CESC Customer ID, the category of the complaint, the specific location of the issue if applicable, and a detailed description. It’s also helpful to attach supporting documents like bill copies for billing issues, photographs, or other relevant materials.
3. What should I do if my complaint to CESC is not resolved within the specified time?
   If your complaint remains unresolved within 30 days, you can escalate it to the Consumer Grievance Redressal Forum (CGRF) by filing a complaint with the circle CGRF office. Make sure to submit your grievance within 3 months of the final resolution or the expiry of the resolution period.
4. How can I escalate a complaint beyond CESC if I am unsatisfied with the resolution?
   If you are dissatisfied with the resolution provided by the CGRF, you can file an appeal with the Electricity Ombudsman of Karnataka within 30 days following the issuance of the CGRF’s order.
5. Where can I find the contact details for the CGRF offices of CESC, Mysore?
   Contact details for the CGRF offices, including addresses and specific locations in Mysore, Chamarajanagar, Kodagu, Mandya, and Hassan, are listed in the detailed sections of the CESC contact directory or on their official website.
6. What is the process for handling grievances at the CGRF, CESC Mysore?
   Submit your grievances in person, by post, email, or fax. Grievances are prioritized and processed based on urgency. The Forum may schedule a hearing if necessary and issue orders to resolve the issue, typically within 30 days for urgent cases or within 60 days for other matters.

Reference

• About – Chamundeshwari Electricity Supply Corporation Limited Mysore (karnataka.gov.in)