Welcome! BoAt, owned by Imagine Marketing Limited, is India’s No.1 earwear audio brand offering a wide range of products such as earbuds, headphones, earphones, wireless speakers, soundbars, smart watches, neckbands, chargers, cables, trimmers, and car accessories.
However, sometimes customers may face issues with their products and must register a complaint to Boat for warranty or service.
Some common issues include:
- Poor sound quality or no sound at all
- Connectivity issues with Bluetooth devices
- Battery draining fast or not charging properly
- Physical damage or defects on the product
- Missing or wrong accessories in the package
- Refund or cancellation of the orders
Boat’s Customer Support is available to resolve your issues. You can reach out through the helpline number, WhatsApp, email (with an assured response within 24 hours), and live chat. Whether you require immediate assistance or want to register a complaint online, Boat strives to provide the best customer service and satisfaction to its dedicated customers.
Level 1: Customer Support, BoAt
Time: 24×7
| BoAt | Customer Support |
|---|---|
| Customer Care Number | +912269181920 |
| WhatsApp Number | +919667700177 |
| info@imaginemarketingindia.com | |
| Live Chat | Available (Connect with App) |
| Online Support | Website: Contact Boat |
*If you have cancelled any order or facing transaction failures, a refund will be initiated within 7 to 15 working days. For the return of the product, it will take 20 days.
For bulk orders, you can email the support team at corporates@imaginemarketingindia.com with order ID and other references.
While registering a complaint, provide your order ID or product group, product name, model, colour, and pin code. Make sure that the details match the ones written on the product box or invoice. If there is a name mismatch, your claim may be rejected.
You also need to upload a copy of your invoice and a video or image of the product showing the issue.
After submitting the form, you will receive a confirmation email with a complaint/reference number. You can use this number to track the status of your complaint on the BoAt Support.
Level 2: Head Office, boAt
Time: 24×7 | 9 AM to 6 PM
| Designation | Grievance Officer, BoAt |
|---|---|
| Phone Number | +912262102400 (Head Office) |
| info@imaginemarketingindia.com | |
| Postal Address | Imagine Marketing Limited, Unit no. 204 & 205, 2nd floor, D-wing & E-wing, Corporate Avenue, Andheri Ghatkopar Link Road, Mumbai – 400093, Maharashtra. |
| BoAt Service Center | Click to Contact |
Note: For any disputes regarding violation of privacy or IPR rights, you can escalate the complaint to the appointed Grievance Officer by sending an email or writing a grievance letter.
Still not satisfied with the final resolution from BoAt? Register your concerns to the National Consumer Helpline, Department of Consumer Affairs.
Level 3: Consumer Commission
In India, if you have consumer disputes related to your BoAt purchases like smartwatches, earbuds, trimmers, power banks, etc., including issues with product/service quality, breaches of consumer rights, warranty concerns, or business practices, you should complain to the Consumer Protection Forum of the Department of Consumer Affairs under the Ministry of Consumer Affairs, Food and Public Distribution for general consumer rights and protections. You can file a complaint against BoAT through:
For issues specifically related to compliance with regulations concerning electronic products, such as technical standards, safety requirements, or service quality offered by BoAt, the appropriate regulatory authorities include:
- Bureau of Indian Standards (BIS) for safety and quality standards compliance.
- Ministry of Electronics and Information Technology (MeitY) for concerns related to information technology and electronics.
- The Electronics and Computer Software Export Promotion Council (ESC) for trade and export-related disputes.
Level 4: Legal Action
If efforts to settle a grievance with BoAt (Imagine Marketing Limited) or to obtain a satisfactory outcome through the Consumer Forum are unsuccessful, you might consider pursuing legal action. The following options and regulatory authorities are accessible:
- Attempt to resolve the dispute with BoAt internally via arbitration or mediation.
- For business or trade conflicts with BoAt regarding unfair competition, you may approach the Competition Commission of India (CCI).
- To start legal proceedings, you can use the E-Filing system for filing a case online with the appropriate High or District Court.
It is advisable to consult with a legal professional or lawyer before taking any legal steps to ensure you are well informed about the applicable laws and procedures.
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