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AVVNL Helpline: File an Electricity Complaint of Ajmer Electricity Board

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Ajmer Vidyut Vitran Nigam Limited (AVVNL) is an electricity distribution company in Rajasthan, owned by the state government of Rajasthan. It is responsible for the distribution and supply of power across 11 districts, including Ajmer, Bhilwara, Nagaur, Sikar, Jhunjhunu, Rajsamand, Dungarpur, Udaipur, Banswara, Chittorgarh, and Pratapgarh.

Many customers have to face issues related to no power supply, billing disputes, higher charges, and many other electricity issues. If you are one of them and want to know where and how to register your complaint, use the below provided toll-free numbers, email, and online web portals of AVVNL Electricity Board to file a complaint.

The major problems that you can resolve, are:

  • No electricity supply
  • Power failure
  • Wrong bill
  • Payment disputes
  • Transformer failure
  • Meter problems
  • Poles or wires
  • New connection issues

Here’s how you can register an electricity complaint with AVVNL in your regional offices and escalate it to higher authorities such as the Consumer Grievance Redressal Forum (CGRF) of AVNNL and the Electricity Ombudsman of Rajasthan.

Flow chart for grievance redressal mechanism of AVVNL
Flow chart for grievance redressal mechanism of AVVNL

Level 1: File a Complaint to AVVNL Electricity Board

You can use these communication methods to raise your concerns at the AVVNL call center and zonal offices:

Include the following information in your complaint:

  • Connection number (if required)
  • Nature of complaint
  • Description of the issue with a copy of bills (for billing disputes)
  • Other supporting evidence.

To pay your pending bills, visit billdesk for Ajmer Electricity Board

Zonal Customer Care Number

For Bhilwara and Banswara City:

AVVNL Zone MBC Complaint Number
Bhilwara City 18002580101
Banswara City 18002000022

For other regional offices’ contact numbers, click here.

If your complaints are still not resolved, escalate them to the Internal Grievance Redressal Cell (IGR).

Level 2: Escalate to IGR Cell, AVVNL

The Internal Grievance Redressal Cell (IGR Cell) of AVNNL is a structured forum designed to address and resolve complaints that have not been settled satisfactorily at the initial stages. The IGR Cell operates at various levels, including Sub-division, Division, Circle (District), and Zonal levels, each with a specific composition and monetary limit for the grievances they handle.

For escalating your unresolved complaints to the IGR Cell, the following hierarchical structure is:

  • Sub-division Level: For grievances up to a monetary limit of Rs. 20,000, you can write to the cell comprising the Assistant Engineer (Chairman), Asstt. Revenue Officer/Sub-divisional, and other nominated officials.
  • Divisional Level: Deals with issues up to Rs. 50,000. The cell includes the Executive Engineer (Chairman), Asstt. Engineer (Member Secretary), and other members from the Internal Audit, M&P Wing, or Vigilance Wing, depending on the case.
  • Circle (District) Level: Addresses grievances up to Rs. 5,00,000. The cell is chaired by the Superintending Engineer and includes the Executive Engineer, Accounts Officer, and representatives from the Commercial, M&P, or Vigilance Wings.
  • Zonal Level: Comprises the Zonal Chief Engineer (Chairperson), Sr. Accounts Officer (Member Secretary), and an Independent Member nominated by the Commission.

You disputed matters of a monetary nature relating to electricity bills, arrear recovery, and payment demands, except for cases covered under sections 126 & 135 of the Act, which are within the purview of the IGR Cell. Your unresolved complaints can be escalated through the designated hierarchy to ensure a fair and timely resolution.

Your grievance letter must include:

  • Reference/acknowledgement ID of previous complaint
  • Account/Connection Number
  • Nature of complaint
  • Reason for dissatisfaction
  • Expected Resolution from the Cell
  • Supporting documents such as copies of bills, screenshots, or other evidence.

With these details, submit your written complaint letter at respective divisional/circle/zonal offices based on the amount of dispute. For this, you can visit the office or send the letter by post.

For any help regarding IGR Cell, you may contact the officials using available phone numbers and email from the directory of the AVVNL portal, click here.

Write to CGRF Forum, AVVNL

If your complaints are still not resolved, you may write a grievance letter to the Consumer Grievance Redressal Form of AVVNL constituted at the Zonal Offices.

The required details and documents to lodge a grievance with the Consumer Grievance Redressal Forum (CGRF):

  • Application Submission: Submit a written application to the CGRF of the concerned zonal office of AVVNL.
  • Consumer Details: Provide complete consumer details such as name, address, consumer number, and contact information.
  • Grievance Description: Clearly describe the nature of the grievance, including any previous correspondence with AVVNL.
  • Supporting Documents: Attach all relevant documents supporting the grievance, such as bills, receipts, previous complaints, and any correspondence.

Please ensure that all the information is accurate and the documents are complete for a smooth grievance redressal process.

Level 3: Appeal to Electricity Ombudsman, Rajasthan

According to the rules and regulations of RERC (Consumer Grievance Redressal Forum, Electricity Ombudsman, and Consumer Advocacy) Regulations, 2021 issued by the Rajasthan Electricity Regulatory Commission, if the submitted grievance to CGRF, AVVNL is:

  • Not resolved within 30 days by Zonal/Corporate CGRF
  • Dissatisfied with the final order
  • Partially resolved

In these conditions, you can file a petition against Ajmer Vidyut Vitran Nigam Limited to the Electricity Ombudsman, Rajasthan.

If still not satisfied with the final response, you may approach the high court or the appellate tribunal for electricity.


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User Reviews (7)

गौरी शंकर
June 4, 2024

Low voltage

Overall (1.5 out of 5)
Quality of service (1 out of 5)
Affordability (2 out of 5)
Customer Service (1 out of 5)
महोदय हमारे मोहल्ले में प्रतिदिन रात्रि में बहुत कम वोल्टेज आते हैं जिसके कारण कूलर पंखे ठीक प्रकार से नहीं चलते हैं जो की बहुत परेशानी का सबब है क्योंकि वैसे ही गर्मी बहुत अधिक पड़ रही है ऊपर से यदि कुलर और पंखा ठीक प्रकार से नहीं चले तो यह दर्द दायक होता है
S
Suraj
May 8, 2024

Application for not getting the meter changed

Respected Sir , I have a digital meter installed by you at my house, despite there being no problem with it, the secure company is repeatedly calling me and harassing me to change the meter.
Sk
Sonu kumar sharma
May 5, 2024

My electricity bill is getting higher even though I have not been at home for 4 months

My name is Sonu Kumar Sharma. My K number- 110432042084 the same and I have not been staying at home for 4 months. Still the electricity bill is coming around 1100rs. Request to u kindly resolved this. Thanks & regards Sonu sharma Owner
S
Sachin
April 29, 2024

अक्सर होने वाली बिजली कटौतियों के संबंध में

Overall (1 out of 5)
Quality of service (1 out of 5)
Affordability (1 out of 5)
Customer Service (1 out of 5)
सेवा अधिकारी, मैं गंगापुरा, चौहानों की ढाणी(Dhabaipura feeder) Sikar 332027 (K number 1201 4203 0557) के बसने वाला नागरिक, लिख रहा हूँ | मैं आपको सूचित करना चाहता हूँ कि हमारे क्षेत्र में बिजली कटौतियाँ बहुत अक्सर हो रही हैं, और हर बार यह समस्या सम्बंधित लाइन में खराबी के नाम पर दर्ज की जा रही है | यह स्थिति हमारे दैनिक जीवन को प्रभावित कर रही है, और हमें बिजली कटौतियों के नियमित होने की वजह समझ में नहीं आ रही है | कृपया इस समस्या का समाधान करने के लिए उचित कदम उठाएं | आपकी शीघ्र कार्रवाई की अपेक्षा करते हुए, धन्यवाद। Sachin Sharma
सुभाष चन्दर
April 24, 2024

बिजली बिल मे मोबाइल नंबर सही करने बाबत

मेरा बिजली बिल के. नंबर 120212024786 सुभाष चन्दर पुत्र चरतु राम जाट है जबकि मेरे पास मैसेज के. नंबर 120212024785 का आता है। मेरा मोबाइल नंबर 9672708XXX सही बिल के साथ जोड़ा जाये। धन्यवाद।
खेमा रावत
April 24, 2024

बिजली के मीटर में यूनिट कम है फिर भी बिल ज्यादा आ रहा है

के. नम्बर : 11015203XXXX नाम : खेमा पुत्र : देवी गांव: फारकिया मोबाइल नंबर : 810714XXX बिना मिटर की रिडिंग लिए ही अत्यधिक यूनिट बताकर बिल में ज्यादा रुपए आ रहा है जबकि बिजली के मिटर में यूनिट कम है । हमारे घर में कोई शिकायत दर्ज कराने वाला कोई बड़ा नहीं है इसलिए में ऑनलाइन शिकायत कर रहा हूं। कृपया मेरे बिल की राशि को कम किया जावे या फिर इसकी जांच होनी चाहिए
VS
Virendra Singh
April 20, 2024

Main line issue

I have complained two times on your Urja Sarthi app yesterday but nobody responded yet now. And I complain offline also to the local electrician of your contract department but there also nobody take any response I will take strict action against all of you

Ratings

Overall (0.5 out of 5)
Quality of service (1 out of 5)
Affordability (1.5 out of 5)
Customer Service (1 out of 5)

Leave A Review

Quality of service
Affordability
Customer Service
महोदय हमारे मोहल्ले में प्रतिदिन रात्रि में बहुत कम वोल्टेज आते हैं जिसके कारण कूलर पंखे ठीक प्रकार से नहीं चलते हैं जो की बहुत परेशानी का सबब है क्योंकि वैसे ही गर्मी बहुत अधिक पड़ रही है ऊपर से यदि कुलर और पंखा ठीक प्रकार से नहीं चले तो यह दर्द दायक होता हैRespected Sir , I have a digital meter installed by you at my house, despite there being no problem with it, the secure company is repeatedly calling me and harassing me to change the meter.My name is Sonu Kumar Sharma. My K number- 110432042084 the same and I have not been staying at home for 4 months. Still the electricity bill is coming around 1100rs. Request to u kindly resolved this. Thanks & regards Sonu sharma Ownerसेवा अधिकारी, मैं गंगापुरा, चौहानों की ढाणी(Dhabaipura feeder) Sikar 332027 (K number 1201 4203 0557) के बसने वाला नागरिक, लिख रहा हूँ | मैं आपको सूचित करना चाहता हूँ कि हमारे क्षेत्र में बिजली कटौतियाँ बहुत अक्सर हो रही हैं, और हर बार यह समस्या सम्बंधित लाइन में खराबी के नाम पर दर्ज की जा रही है | यह स्थिति हमारे दैनिक जीवन को प्रभावित कर रही है, और हमें बिजली कटौतियों के नियमित होने की वजह समझ में नहीं आ रही है | कृपया इस समस्या का समाधान करने के लिए उचित कदम उठाएं | आपकी शीघ्र कार्रवाई की अपेक्षा करते हुए, धन्यवाद। Sachin Sharmaमेरा बिजली बिल के. नंबर 120212024786 सुभाष चन्दर पुत्र चरतु राम जाट है जबकि मेरे पास मैसेज के. नंबर 120212024785 का आता है। मेरा मोबाइल नंबर 9672708XXX सही बिल के साथ जोड़ा जाये। धन्यवाद।AVVNL Helpline: File an Electricity Complaint of Ajmer Electricity Board