Central Power Distribution Corporation of A.P. Ltd. (APCPDCL) is a government-owned public utility company that distributes power to seven districts in Andhra Pradesh, namely Krishna, Guntur, Prakasam, Nellore, Chittoor, Kadapa and Kurnool. It was formed in 2019, as per the bifurcation of Andhra Pradesh Southern Power Distribution Company Limited (APSPDCL).
You can call the toll-free customer care number, email your concerns, or register an online electricity complaint through the online form, mobile app, or other channels.
These are four operational zones and their circles in Andhra Pradesh where customers can complain:
- Vijayawada Zone: Vijayawada, Gudivada, Nuzvid, Machilipatnam, and Avanigadda.
- Guntur Zone: Guntur, Narasaraopet, Tenali, Ongole, Chirala, and Markapur.
- Tirupati Zone: Nellore, Kavali, Tirupati, Madanapalle, Chittoor, and Punganur.
- Kadapa Zone: Kadapa, Proddatur, Rajampet, Kurnool, Nandyal, and Adoni.
Customers can register complaints about any electricity issues in the regions of APCPDCL, such as:
- No power supply, streetling issue, or low/high voltages
- Electricity cuts/outages, transformer failure, or line/pole-related
- Wrong/high amount of bills
- Online bill payment (online/offline)
- Defective meter or erroneous meter readings
- New connection (domestic, agriculture, commercial/business, or industrial (HT))
- Electricity tariff disputes
At Complaint Hub, the verified customer helplines of APCPDCL are provided below. Customers can use these helpline numbers and other contact details to report their problems to the Electricity Board (EB).
Please note: For the violation of consumer rights by APCPDCL, you can also file a consumer complaint to the National Consumer Helpline, a national consumer protection authority of the Department of Consumer Affairs.
Level 1: Customer Care, APCPDCL
At level 1, you can use the APCPDCL customer care number, email/WhatsApp, or make an online complaint. The submitted complaints may be resolved immediately (24×7) or take 7 to 45 days depending on the technical issue (read the citizen charter of the company, see reference section).
The required details to submit your power complaints are:
- Service/Connection Number
- Nature of complaint
- Location of Incident (If required)
- Description with supporting evidence (if required), such as copies of bills (for billing disputes) or other documents.
APCPDCL Electricity Helpline Number
These are customer helpline numbers to register an electricity complaint to APCPDCL.
| APCPDCL Electricity Complaint Number | 1912 |
| Contact Local Officers (Email) | Click Here (apcpdcl.in) |
| OAPT Online Payment Helpline Number | +919000455311 |
| Email (APT Online) | vle.support@aptonline.in |
You can also call your local customer service centre for help or to resolve disputes related to electricity services.
Customer Service Center:
| CSC Center, APCPDCL | Contact Number and Address |
|---|---|
| Kadapa CCO | Phone: +9185622277455 Address: Power House Compound |
| Pulivendula | Phone: +918568226226 Address: Pulivendala, Kadapa Road, Near FOCC |
| Vempalli | Phone: +918565250727 Address: 33/11 KV SS Compound, Rajampet |
| Badvel | Phone: +918569284072 Address: ADE/O, Mydukur Road, Near 33/11 KV SS, Badvel |
| Kodur | Phone: +918566244095 Address: 33/11 Sub-Station, Compound |
| Porumamilla | Phone: +918569287404 Address: 33/11 KV SS Compound, Porumamilla |
| Produttur | Phone: +918564240960 Address: Power House Compound, Power House Road, Produttur. |
| Jammalamadugu | Phone: +918560270040, +918560271339 Address: 33/11 Sub-Station, Jammalamadugu |
| Yerraguntla | Phone: +918563275137, +918563275138 Address: 33/11 Sub-Station, Yerraguntla |
| Mydukuru | Phone: +918564231265 Address: Proddutur Road, Mydukur |
Register an Online Complaint to APCPDCL
Customers can also lodge their complaints online to the Discom using these details.
| APCPDCL Online Electricity Complaint | File a complaint |
| Spandana complaint | Click to register |
| Online Bill Payment | Pay now |
| Apply for a new connection | Click to Apply |
| Mobile App | Central Power Android | iOS |
If your submitted complaints at level 1 are not resolved to your expectations within the given resolution period, APCPDCL has a hierarchical administrative structure where you can escalate your power supply-related concerns internally.
To submit a written complaint letter at respective offices, download the electricity complaint form for consumers from below.
- Download: Complaint Form (English)
The levels of internal grievance redressal are:
- Level 1: Assistant Engineer (AE) at Section (Sub-Station)
- Level 2: Assistant Divisional Engineer (ADE)
- Level 3: Divisional Engineer (DE)
- Level 4: Superintending Engineer (SE), Circle Office
- Level 5: Chief General Manager (CGM), Zonal Office
Customers can also send a written application to the Head Office at:
- Address: Chairman & Managing Director, Corporate Office, Beside Polytechnic College, ITI Road, Vijayawada – 520008, Krishna.
Have your complaints not been resolved? You can lodge a consumer grievance to the autonomous body called the CGRF Forum of APCPDCL.
Level 2: Escalate a Grievance to Consumer Grievance Redressal Forum (CGRF), APCPDCL
As per the Andhra Pradesh Electricity Regulatory Commission – Consumer Grievances Redressal Forum Vidyut Ombudsman and Consumer Assistance Regulation 2016 and the Electricity Act, 2003, Central Power Distribution Corporation of A.P. Ltd. has constituted Consumer Grievance Redressal Forum (CGRF), an autonomous body for the consumer complaints.
So, if your lodged complaints to APCPDCL are not resolved within 60 days to your satisfaction within the given resolution period, register your complaint with the CGRF Forum. You can submit a written grievance letter or an online form.
Required Details
Required details to lodge a grievance to the CGRF Forum of APCPDCL:
- Name and Address of the Complainant: The person who has a grievance related to the electricity service of APCPDCL should provide their full name and postal address.
- Nature and Details of the Grievance: The complainant should describe the nature and details of their grievance, such as billing issues, power cuts, meter problems, etc. Mention the date and time of the occurrence of the grievance. Include the name and designation of the concerned officer or staff of APCPDCL, if any.
- Evidence and Documents: Attach any relevant evidence and documents to support the grievance, such as bills, receipts, photographs, correspondence, etc. Mention if any previous complaints were lodged with the concerned officer or staff of APCPDCL and the outcome of those complaints, if any.
- Relief Sought: Specify the relief or remedy sought from the CGRF, such as correction of bills, compensation, restoration of service, etc. Mention the amount of compensation claimed, if any, and the basis for such a claim.
Lodge Your Grievance
These are the official details to lodge a consumer grievance to the CGRF Forum, APCPDCL:
| Designation | CGRF Forum, APCPDCL |
|---|---|
| Online Form | File a complaint |
| Phone Number | +918662456563 |
| secretary-cgrf@apcpdcl.in, cgrf-chrper@apcpdcl.in | |
| Address | The Chairperson, C.G.R.F., APCPDCL, 4th Floor, New Building, 4th Dist. Stores, Gunadala, Vijayawada – 520004, Andhra Pradesh. |
Please note: Still, not resolved? You can file a petition/appeal against APCPDCL to the Electricity Ombudsman of Andhra Pradesh, a quasi-judicial body.
Level 3: File a Petition to Electricity Ombudsman, Andhra Pradesh
The Electricity Ombudsman Office, operating under the authority of the Andhra Pradesh Electricity Regulatory Commission (APERC) and governed by the APERC (Consumer Grievance Redressal Forum & Electricity Ombudsman) Regulations and the Electricity Act, 2003, functions as an independent quasi-judicial entity for addressing consumer disputes with licensees.
Consumers who are not satisfied with the final order or have unresolved complaints from the Consumer Grievance Redressal Forum (CGRF) of APCPDCL within 60 days can file a complaint with the Electricity Ombudsman (EO).
To appeal to the Ombudsman Office, you must submit your representation form within 30 days of receiving the final order from the APCPDCL Forum. You can use the provided link to submit your appeal:
- Click: File a Complaint to the Electricity Ombudsman, Andhra Pradesh
Please note: No charges are applicable for filing your petition.
If you are dissatisfied with the order of the Electricity Ombudsman, you have the option to further appeal before the respective regulatory authority (APERC), APTEL, or pursue legal action by approaching the appropriate judicial authority such as the High Court of Andhra Pradesh.
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