Adani Electricity Mumbai Limited (AEML), a majority-owned subsidiary of Adani Energy Solutions Ltd., is a power utility company. AEML provides power supply in regions of Mumbai.
Have complaints about Adani Electricity services? You can complain to AEML customer support by calling the toll-free helpline number or by filing a complaint online to AEML.
Please note: In cases of consumer rights violations by the AEML Electricity Company, you may complain with the National Consumer Helpline (NCH), which is the national consumer protection authority under the Department of Consumer Affairs, or with the National Consumer Disputes Redressal Commission (NCDRC).
Level 1: File a Complaint to Customer Care, Adani Electricity Mumbai
For issues like power disruptions, billing problems, fuse or transformer breakdowns, or other electricity service-related concerns, you can contact AEML officials via the customer care helpline numbers and other contact options provided below.
- Adani Electricity Complaint Number: 19122, 18005329998
- WhatsApp Number: +919594519122
- Email: helpdesk.mumbaielectricity@adani.com
- Complain online to AEML: file a complaint
- Contact Details: Contact AEML Customer Care Center of Ward/Divisions
When submitting a complaint, please provide the following information:
- AEML Connection number (if applicable)
- Type of complaint
- Detailed explanation of the problem, with attached photos or documents, including bill copies for billing-related issues
- Other supporting documents or evidence that could help to resolve your matter.
To address any payment discrepancies or to use online services, please visit the AEML customer portal.
If your previous complaints are not resolved to your expectations, escalate the issue by providing the reference ID to the Internal Grievance Redressal Cell (IGRC) of AEML.
Escalate this complaint letter to the designated officer at:
| Designation | Head – Customer Service, AEML |
|---|---|
| CSHead.Mumbaielectricity@adani.com | |
| Address | Head of Customer Service – Adani Electricity, Devidas Lane, Off. S.V. Road, Near Devidas Lane Telephone Exchange, Borivali (West), Mumbai 400103. |
Still, not resolved? Escalate your grievance by sending an email to the CEO (Chief Executive Officer) at ceo.mumbaielectricity@adani.com.
Further, you can escalate the unresolved complaint to the Consumer Grievance Redressal Forum (CGRF) of AEML at the Head Office.
Level 2: Lodge a Grievance to Consumer Forum, AEML
If your previous complaints with the Head CS of Adani Electricity are not resolved within 5 working days, escalate your complaint by filing a grievance with the Consumer Grievance Redressal Forum (CGRF).
This AEML Forum operates following Regulation 23 of the Maharashtra Electricity Regulatory Commission (Electricity Supply Code and Standards of Performance of Distribution Licensees, including Power Quality) Regulations, 2021.
Required details to lodge a grievance:
- Reference Number of the prior complaint
- Expected relief or resolution
- Documents supporting your claim
- Signed declaration form
- Personal details, connection number, and bill specifics (for billing disputes)
Note: The grievance should be filed within 30 days following the end of the resolution period or the final response from AEML (whichever comes first)
Contact Details of CGRF Forum
Contact details to lodge your grievance with CGRF:
| Designation | Grievance Officer, CGRF – AEML |
|---|---|
| Grievance Form | Click to Download |
| Phone Number | +912250745004 |
| consumerforum.mumbaielectricity@adani.com | |
| Address | Consumer Grievance Redressal Forum – Adani Electricity Mumbai Limited, Devidas Lane, Off. S.V. Road, Near Devidas Lane Telephone Exchange, Borivali (West), Mumbai 400103. |
Please note: If the resolution from the CGRF does not meet your expectations, you can escalate your complaint to the Electricity Ombudsman within 30 days following the date of the CGRF’s final decision.
Level 3: Appeal to Electricity Ombudsman, Maharashtra
As per the MERC (Electricity Supply Code and Standards of Performance of Distribution Licensees, including Power Quality) Regulations, 2021, you can appeal to the Electricity Ombudsman if:
- Your complaint to the CGRF of AEML is not resolved within 2 months.
- You are dissatisfied with the final resolution provided by the CGRF.
- The resolution provided by the CGRF is incomplete.
In such cases, you can file a complaint against Adani Electricity Mumbai Limited with the Electricity Ombudsman of Maharashtra.
Your complaint must be submitted to the Electricity Ombudsman within 30 days of receiving the final decision from the CGRF.
Note: Representation is free of charge, and legal representation is not necessary, though you can seek assistance from the Consumer Advocacy Cell.
If you are not satisfied with the final order of the Electricity Ombudsman, approach either the High Court of Maharashtra or the Appellate Tribunal for Electricity (for commercial/license disputes).
Frequently Asked Questions
- How can I file a complaint with Adani Electricity Mumbai Limited?
You can file a complaint by calling AEML customer care at 19122 or 18005329998, sending a message via WhatsApp to +919594519122, emailing helpdesk.mumbaielectricity@adani.com, or submitting a complaint online through the AEML customer portal. - What details do I need to provide when submitting a complaint to AEML?
You should provide your AEML Connection number (if applicable), the type of complaint, a detailed explanation of the problem with attached photos or documents (such as bill copies for billing-related issues), and any other supporting documents that could help resolve the issue. - What steps should I take if my complaint to AEML is not resolved satisfactorily?
If your complaint is not resolved to your satisfaction, you can escalate the issue by contacting the Internal Grievance Redressal Cell (IGRC) of AEML, and if necessary, further escalate to the Consumer Grievance Redressal Forum (CGRF) or even the Electricity Ombudsman if required. - What is the process for escalating a complaint to the Consumer Grievance Redressal Forum (CGRF) of AEML?
To escalate a complaint to the CGRF of AEML, you must lodge a grievance within 30 days following the end of the resolution period or the final response from AEML. Include the prior complaint’s reference number, the expected relief or resolution, supporting documents, a signed declaration form, and your personal details, connection number, and bill specifics if it’s a billing dispute. - How can I contact the Consumer Grievance Redressal Forum (CGRF) of AEML
You can contact the CGRF by calling +912250745004, emailing consumerforum.mumbaielectricity@adani.com, or visiting the office at Devidas Lane, Off. S.V. Road, Near Devidas Lane Telephone Exchange, Borivali (West), Mumbai 400103. - What are my options if the resolution from the CGRF does not meet my expectations?
If the CGRF’s resolution does not meet your expectations, you can appeal to the Electricity Ombudsman of Maharashtra within 30 days of receiving the CGRF’s final decision. This appeal does not require legal representation, and you may seek assistance from the Consumer Advocacy Cell. If still dissatisfied, you can approach the High Court of Maharashtra or the Appellate Tribunal for Electricity for further recourse.
