Zerodha Broking Limited is one of the biggest stock broker companies for online trading & investment in India. It also offers commodity trading through Zerodha Commodities Pvt. Ltd. Zerodha is a member of the NSE (National Stock Exchange) & BSE (Bombay Stock Exchange) and is registered at SEBI (Security and Exchange Board of India).
Are you facing problems with Zerodha? Yes! customers, investors, and traders can file a complaint to support the executive or call the helpline number. The 3-tier grievance redressal system is available to escalate the disputed matters. Anyone can use this mechanism to get a faster resolution within the time limit without compromising their earnings or investments.
The disputed matters may include stock trading, investment (buying/selling of shares), bonds/mutual funds, or other Demat & trading account issues.
How to File a Complaint to Zerodha Broking Ltd?
The most critical problems of the online Zerodha platform for investment & trading in the stock market must be resolved within a given time frame. Want to register a complaint? You need to raise the concerns. Investors and traders can file a complaint to authorized customer service agents/executives or get support from online helplines like WhatsApp, e-mail, or the grievance portal.
Complaint Registration Fee and Redressal Time:
| Registration Fee | No Charges (₹0) |
| Redressal Time Limit | 30 days (Read investor charter of Zerodha) |
As briefly mentioned earlier, the 3 tier grievance redressal mechanism ensures the fast and transparent redressal of pertaining issues. These include technical trading issues, payment & charges, investments, real-time order placements, settlements, brokerage, or other disputes.
The Ways to Initiate an Issue in Tier 1:
- Zerodha customer care or helpline number
- Online complaint form (support team)
- Written grievance letter
Zerodha Customer Care Number
Do you want to call the customer support executives? Why not! You can do it. The helpline numbers are available for new account openings, customer support, call & trade, and emergency services (to block an account). If have any emergency or want to report instantly after office hours, e-mail your issues to Zerodha as soon as possible.
Provide the Following Details:
- Support Code/Client Id (for existing clients)
- Nature of complaint
- A short description of the problem with Zerodha services
Zerodha Customer Helpline Numbers to Register a Complaint:
| Zerodha Complaint Number | +918047181888 |
| Customer Care Number | +918047181999 |
| New Account Opening Helpline Number | +918047192020, +918071175337 |
| Zerodha Call & Trade Number | +918047181888 |
| Emergency Helpline Number | +918046801166 |
| complaints@zerodha.com |
After successful submission of the complaints, ask or note down the ticket/reference number to track the status and for escalation to the next authorized officers (if not satisfied).
File an Online Complaint
Interested in filing an online complaint to Zerodha? You should approach this method to raise an issue because of the fast and transparent medium to escalate disputed matters. For this, clients of Zerodha, investors, and traders may use the online customer support portal, mobile app, or e-mail.
The mandatory information may include:
- Client ID
- E-mail (registered)
- The subject of the complaint
- A detailed description of the issue
- Attach supporting files like screenshots or documents of the pertaining issue.
After the successful submission of the online form, note down the reference/ticket number to track the status as well as to escalate the unredressed complaint.
Details to Lodge an Online Complaint to Zerodha Broking Limited:
| Zerodha Online Complaint Form | File a Complaint |
| Track the Status | Track Tickets |
| complaints@zerodha.com | |
| E-mail (DP Related) | dp@zerodha.com |
Have you successfully submitted your concerns? After this, wait till the given time limit. If not resolved or dissatisfied with this redressal of Zerodha executives, don’t shy to escalate this serious disputed matter to the next authorized head officer.
Grievance Officers, Zerodha
The higher authorized officials are appointed in Zerodha to resolve the dissatisfactory or unresolved complaints. The authorized Grievance Redressal Officers include the head of the customer care and compliance department and the CEO of Zerodha Broking Limited and Commodities Pvt. Ltd.
Are no actions taken or dissatisfied with the final redressal of the customer executive of tier 1? In these critical conditions, escalate the registered disputed matter to the head of customer care/compliance and further to the Chief Executive Officer (CEO). For this, you may e-mail or call on the contact/helpline numbers.
Provide the Following Information:
- Client ID
- Ticket/reference number of previous complaint (unresolved or unsatisfactory)
- The subject of the nature of the complaint
- A detailed description of the issue with the reason for the dissatisfaction
- Relevant proof and evidence (if asked by the officials)
Contact Numbers of Zerodha Officials to Escalate the Complaint: (Working Hours: 10 AM – 5 PM)
| Escalate to Authorized Person | Contact Number |
|---|---|
| Zerodha Customer Care | +919513369973 |
| Head of Customer Care | +919513369972 |
| Head of Compliance | +919513369971 |
| Chief Executive Officer (CEO) | +919513369970 |
If you want to write a complaint letter, send it at:
- Address: Headquarters, Zerodha, Zerodha, #153/154, 4th Cross, J.P Nagar 4th Phase, Opp. Clarence Public School, Bengaluru – 560078.
- E-mail: complaints@zerodha.com
If not resolved or dissatisfied with Zerodha, you may approach the government regulatory and quasi-judicial authorities as mentioned below.
Lodge a Complaint Against Zerodha to SEBI
Are you not satisfied with the responses/resolution or not resolved as per your expectations? Do not worry, you have options to approach the stock market and securities regulatory authorities of the government. People can file complaints against brokers and trading platforms to them.
This includes market exchange boards, SEBI (Securities and Exchange Board of India), and last, is SAT (Securities Appellate Tribunal). Further, you may seek legal help from an expert.
Must Provide the Following Information:
- Broker Details – For this case, Zerodha Broking Ltd.
- Client Id (Dp id)
- The subject of the complaint
- A summary of unsatisfactory or unresolved complaints submitted to the broker
- Reference/ticket number of previous complaints.
- Copies of relevant documents (only related to pertaining disputed matter)
You may directly file an online complaint to SEBI about the issues regarding brokers, investment, the stock market, the exchange market, etc. For this, visit the link below.
Click: File an online complaint to the Securities and Exchange Board of India (SEBI) SCORES
Tips – Finally, if not satisfied with the final decision of these regulatory authorities even SEBI then you may file a petition to the Securities Appellate Tribunal (SAT) with relevant details and supporting evidence.
Frequently Asked Questions about Zerodha
Q. What is the customer care number of Zerodha?
A. Call the Zerodha customer care numbers +918047181888 and +918047181999 to register your complaints about investment, Kite platform, or trading. Have any emergencies? Call the customer agents at the helpline number +918046801166 to block your account or other emergency cases.
Q. Where can I escalate the unresolved complaints of Zerodha?
A. First, escalate the unresolved grievance or disputed matter to the head of the customer relationship department or compliance office of Zerodha. Further, lodge a complaint to CEO, Zerodha by calling on the contact number or e-mailing with the reference/ticket number and relevant details.
Q. Where can I complain against Zerodha Broking Limited?
A. If any investor or trader is not satisfied with the resolution provided by the officials of Zerodha then complain to the Stock Market Exchanges including NSE, BSE, and MCX. For DP services or investment, lodge a grievance to CDSL and NSDL. If dissatisfied or yet not resolved, file a complaint to SEBI SCORES.
As mentioned earlier, in the last stage, you may file a petition to the SAT (Securities Appellate Tribunal). Also, you may seek help from a legal expert in this field.
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