Welcome to the help center for Vivo Care, India. Vivo Mobile India Pvt Ltd is a subsidiary of Vivo Communication Technology Co. Ltd, a smartphones, accessories, software and electronics company. It has a manufacturing facility in Greater Noida, Uttar Pradesh. Vivo also provides a range of accessories, such as earphones, chargers, power banks, and cases.
Have complaints regarding smartphones, accessories, or products of Vivo? You can complain to Vivo Customer Support through the toll-free helpline number, email/WhatsApp, or online form. Contact or book a meeting at the authorized service center for repair, software updates, free phone cleaning, and more.
Resolve Vivo Products/Service issues related to:
- Smartphones
- Earbuds
- Earphones
- Wireless devices
- Premium Care
- Warranty
- Power Banks
- Chargers
- Other Accessories
Also, raise your concerns related to premium care services, such as extended warranty, screen damage protection, E-Store, and pick-up and drop facility.
Still, not resolved? You can escalate the concerns to the CEO or Grievance Officer (In the case of E-Store Vivo). Further, you may approach the Consumer Forum or regulatory authority.
Level 1: Customer Care, Vivo
Time: 24×7
| Vivo, India | Customer Support |
|---|---|
| Helpline Number | 18002083388 |
| Vivo Complaint Number | 18001023388 (toll-free) |
| Customer Care Number | +911206283388 |
| Vivo Tech Support (X-Series) | 18002084488 |
| Message: +919289643388 | |
| Live Chat | Available (Connect) |
| Online Support | Website: Contact Vivo, India |
Note: To repair the devices (in warranty or out of warranty), “Book an Appointment” at the authorized service center for quick repair.
Online E-Store Vivo Help
If you have any issues with your orders, online purchases, payment refunds, or warranty claims, or need technical support for products bought through the Vivo E-Store, contact the Vivo Online E-Store Help Center to file your complaint with the support team. To ensure a faster resolution, please register your complaint using the customer service number or complaint registration system.
E-Store Customer Support:
Time: 24×7
| Vivo Online Store, India | Customer Care |
|---|---|
| Order Helpline Number | 18001023388 |
| support.in@vivo.com | |
| Online Store Support | Click Here (shop.vivo.com) |
If not resolved, escalate the e-store complaint to the appointed Head of Customer Service or the Grievance Officer.
Level 2: Write to CEO/Grievance Officer, Vivo India
1. Chief Executive Officer (CEO):
| Designation | CEO, Vivo India |
|---|---|
| Click to Email | |
| Service Center | Contact Authorized Service Center |
| Book a Pick & Drop | Click to Book |
If not resolved to your expectation by customer care at level 1, escalate the complaint to the CEO at Vivo India with the ticket or reference number of the previous complaint.
2. Grievance Officer, Vivo India:
| Designation | Grievance Officer, Vivo India |
|---|---|
| grievance.officer@vivo.com | |
| Address | Vivo Mobile India Pvt Ltd, 10th & 11th Floor, Palm Springs Plaza (Complex) Village Wazirabad, Sector-54 Gurugram, Haryana- 122003, India |
Have unresolved complaints related to E-Store Vivo? You can escalate your concerns related to privacy, trade, or online shopping to the appointed Grievance Officer at Vivo Mobile India Pvt Ltd.
Still, not resolved? You may approach the National Consumer Forum in India to complain against Vivo.
Level 3: Consumer Commission
In each district and state, the government has established a Consumer Grievance Redressal Commission. The apex authority overseeing consumer protection is the National Consumer Disputes Redressal Commission (NCDRC). If you have complaints related to violation of consumer rights or quality of products, smartphones, or services purchased by Vivo Mobile India Pvt Ltd., file an online consumer complaint to the respective consumer commission through E-DAAKHIL.
These are consumer forums where you can complain against Vivo:
- National Consumer Helpline (NCH) of the Department of Consumer Affairs (for an informal complaint)
- National Consumer Disputes Redressal Commission (NCDRC), E-DAKHIL (For compensation or monetary loss)
Legal Action:
In cases where legal action is necessary, you have various options:
- For business or trade disputes with Vivo, you may approach the Competition Commission of India (CCI).
- To pursue legal proceedings, you can file a case online by E-Filing to High/District Court
Before taking any legal steps, it is advisable to seek guidance from a legal expert or lawyer to understand the associated laws and regulations or any available alternatives to resolve the dispute internally with Vivo.
Protecting your rights is as important as your privacy, and these authorities are designed to support and address any concerns you may have with Vivo India.
