Vodafone Idea, now rebranded as Vi, is an Indian telecommunication company, resulting from the merger between Vodafone India and Idea Cellular. Vi provides various telecom services across 2G, 3G, and 4G platforms, including LTE Advanced, VoLTE, and VoWiFi services.
Facing issues such as billing conflicts, poor internet service, or business solution problems? Contact VI customer support by calling the toll-free helpline number, emailing, or complaining with the online chat service.
For VI (Vodafone Idea) services, customers may have faced these issues:
- Mobile Services (VI): Issues with prepaid/postpaid plans, network concerns (5G, 4G, 3G), slow data speeds, and international roaming.
- Billing and Recharges: Problems with account balance, issues with subscriptions (such as VI Prime), and transactions via VI Pay.
- VI Service Features: Call features (like call forwarding), settings for Do Not Disturb (DND), international roaming configurations, and data connectivity.
- VI Broadband/Fiber: Disruptions or slow performance in internet services, set-top box malfunctions, and issues with WiFi calling.
- VI Payment Bank/Wallet: KYC verification, transaction errors, account freezes, limitations on saving accounts, and processes for opening new accounts.
Please note: If your problems are not resolved, escalate your complaint to VI’s Nodal Officer. Additionally, you can contact the Telecom Regulatory Authority of India (TRAI) and the National Consumer Helpline (NCH) to lodge a consumer complaint.
How to File a Complaint to VI?
According to the Citizen Charter for complaining online with VI (Vodafone Idea), you can contact the customer support team by customer care number, fill out a web form, or use the MyVI app and the official social media platforms.
Remember to record the reference or ticket number you receive after submitting your complaint for subsequent tracking.
Resolution Mechanism:
| Registration Fee | No Charges (0) |
| Resolution Period | 30 days (May vary, read the customer service guidelines of VI for more information) |
| Refund | Within 15 days (read the refund policy of VI) |
According to the customer service policy of VI, the resolution mechanism is divided into 3 levels.
- Level 1: File a Complaint to VI Customer Service through:
- Toll-free helpline number
- Email/Chat
- Register a complaint online
- Mobile App
- Level 2: File an informal complaint to the Nodal Officer, VI
- Level 3: Appeal to Consumer Protection Authority and TRAI
- Approach Telecom Regulatory Authority of India (TRAI)
- Appeal to National Consumer Forum (NDRC)
- Start Mediation or Take Legal Action
Please note: Report consumer disputes against VI like billing disputes or service quality to the National Consumer Helpline (NCH) or the Banking Ombudsman of RBI (Reserve Bank of India) for VI Pay and Loan disputes.
Level 1: Customer Care, VI
If you have problems with VI (Vodafone Idea) services and want to file a complaint, contact customer support through VI’s helpline or online.
While lodging your grievance, provide the following details:
- Your VI Customer ID or registered phone number
- The specific nature of your complaint
- Description of the issue, including relevant details like billing discrepancies or technical problems.
Obtain a ticket number or reference for your filed complaint to tracking status.
VI Customer Care Number
Official details of customer care number to complain to the support team:
- VI Complaint Number: 198, 199, 18001234567 (MNP)
- Customer Care Number: 18001234567 (MNP)
- WhatsApp: +919654297000
- Email: customercare@vodafoneidea.com; support@vimoviesandtv.in (VI TV & Movies)
Business Support
Official VI business helpline numbers:
| VI Business | Customer Support |
|---|---|
| Customer Service | +919920055666 |
| Sales Enquiry | 1800123123123 |
| corporatecare.india@vodafoneidea.com |
For your business concerns, you may email to corporatecare.india@vodafoneidea.com.
File a Complaint Online
Register your VI complaint here:
When submitting your concern, please include the following information:
- VI customer ID
- The subject of your complaint
- Location (If applicable)
- Description of the problem, including any relevant document references (if applicable) with screenshots for troubleshooting
To access your online VI account, visit here: https://www.myvi.in/account/login
Remember to note the reference number for future tracking and escalation. For issues related to wireless and broadband services, use the MyVI app or your web account.
Level 2: Escalate to Appellate Authority
If the resolution provided by VI Care does not meet your expectations, or the complaint is not resolved, escalate the matter to VI’s Nodal Authority. You can lodge the grievance to the Appellate Authority via the helpline number, email, or by submitting an escalation form online.
You have to file your complaint within 30 days from the final response of VI Customer Care with the ticket/reference ID of the previous complaint.
Procedure to Escalate a Grievance to the State Nodal Officer:
- Download Grievance Form: Download
- Submit an online appeal to VI Nodal Officer: https://www.myvi.in/help-support/appellate-authority-detail
- Provide your reference number and explain your issue.
- Send an email detailing your concerns and attach any pertinent documents with the docket number (reference number).
- Visit the Nearest Office: If necessary, visit the closest VI Appellate Authority office. Escalate
Further, escalate your complaint to the Telecom Regulatory Authority of India (TRAI) or Consumer Forum.
Contact Details of Regional Appellate Authority
Visit the regional state VI appellate authority or email nodal officers using the contact details below:
| State | Contact Details of Appellate Authority |
|---|---|
| Andhra Pradesh & Telangana | Phone No.: +919948002240 Email: appellate.ap@vodafoneidea.com Address: Vodafone Idea Limited, 2nd Floor, Varun Towers II, Begumpet, Hyderabad-500016. |
| Assam | Phone No.: +919706024365 Email: appellate.asm@vodafoneidea.com Address: Vodafone Idea Limited RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035. |
| Bihar & Jharkhand | Phone No.: +919709018279 Email: appellate.bih@vodafoneidea.com Address: Vodafone Idea Limited, BLOCK A, 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office, Patna–800014. |
| Delhi & NCR | Phone No.: +911171032211 Email: appellate.delhi@vodafoneidea.com Address: Vodafone Idea Limited, A-19, Mohan Co-operative Industrial Estate, Mathura Road, Delhi -110044. |
| Gujarat | Phone No.: +917567860602 Email: appellate.guj@vodafoneidea.com Address: Vodafone Idea Limited, Vodafone Idea House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad – 380015. |
| Haryana | Phone No.: +919813090003 Email: appellate.har@vodafoneidea.com Address: Vodafone Idea Limited, Plot No.173, Sector 3 HS11DC Industrial Area, Karnala Haryana 132001. |
| Himachal Pradesh | Phone No.: +919736297362 Email: appellate.hp@Vodafoneidea.com Address: Vodafone Idea Limited, Keonthal Complex, Khalini, Shimla (HP) 171002. |
| Jammu & Kashmir | Phone No.: +919796097979 Email: appellate.jnk@vodafoneidea.com Address: Vodafone Idea Limited, 3rd Floor, Sunny Square, Gangyal, Jammu – 180010. |
| Karnataka | Phone No.: +919886047474 Email: appellate.kar@vodafoneidea.com Address: Vodafone Idea Limited, Ground Floor B Block MarutiInfotech Ctr, Koramangala Intermediate Ring Rd, Amar Jyoti Layout, Bangalore-560071. |
| Kerala | Phone No.: +919946123456 Email: appellate.ker@vodafoneidea.com Address: Vodafone Idea Limited, VJ Tower, Vytilla PO, Ernakulam 682019. |
| Kolkata | Phone No.: +919088118992 Email: appellate.kol@vodafoneidea.com Address: Vodafone Idea Limited, Srijan Tech Park, 7th floor, DN -52, Sector- V, Salt Lake City, Kolkata 700091. |
| Madhya Pradesh & Chhattisgarh | Phone No.: +919713377766 Email: appellate.mpcg@vodafoneidea.com Address: Vodafone Idea Limited, 139-140 Electronic complex, Paradheshipura, Indore, MP – 452010. |
| Maharashtra & Goa | Phone No.: 020-71718181 Email: appellate.mah@vodafoneidea.com Address: Vodafone Idea Limited, CTS 11/1B, 1st Floor, Sharda Centre, Off. Karve Road, Erandwane, Pune – 411004. |
| Mumbai | Phone No.: +919820015713 Email: appellate.mum@vodafoneidea.com Address: Vodafone Idea Limited, 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059. |
| Odisha | Phone No.: +919090010078 Email: appellate.orissa@vodafoneidea.com Address: Vodafone Idea Limited, Unit – 41, E 52, Infocity, Chandrasekharpur, Chandaka Industrial Estate, Bhubaneswar – 751024. |
| Punjab | Phone No.: +917508012346 Email: appellate.pun@vodafoneidea.com Address: Vodafone Idea Limited, C 105, Industrial Area, Phase VII Mohali, Punjab – 160055. |
| Rajasthan | Phone No.: +919828996200 Email: appellate.raj@vodafoneidea.com Address: Vodafone Idea Limited, 1st Floor, Gaurav Tower, Malviya Nagar, Jaipur – 302017. |
| Tamil Nadu | Phone No.: +919962099625 Email: Appellate.tamilnadu@vodafoneidea.com Address: Vodafone Idea Limited, Tower1, PSA Fort, Plot No. A1 & A2 & B, Nehru Nagar, 1st Main Road, Perungudi, Chennai-600096. |
| West Bengal | Phone No.: +919088118992 Email: appellate.wb@vodafoneidea.com Address: Vodafone Idea Limited, Srijan Tech Park, 7th floor, DN-52, Sector- V, Salt Lake City, Kolkata 700091. |
| NESA (North East States) | Phone No.: +919774024365 Email: appellate.nes@vodafoneidea.com Address: Down Town Diagnostic Centre, Arbuthnot Road, Laitumkhrah, Shillong-791003, Meghalaya. |
| UP East | Phone No.: +919721980180 Email: appellate.Upe@vodafoneidea.com Address: Vodafone Idea Limited, Shalimar Titanium, Plot Number TC/G 1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010. |
| UP West | Phone No.: +919719143245 Email: appellate.upw@vodafoneidea.com Address: Vodafone Idea Limited, Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi-110044. |
Write to the Grievance Officer
For an infringement of intellectual property rights or privacy issues on VI’s platforms, file a complaint with the VI Grievance Officer.
Note: For disputes regarding VI TV & Movies, email your concerns at contentregulation.vimoviesandtv@vodafoneidea.com.
Information to include:
- Title of the content or series, privacy/personal details, and specific content if applicable.
- Description of the complaint.
- Date and time of the alleged violation, if available.
- Your contact details, such as name and address.
Send your complaint here:
| Designation | Grievance Officer, Vodafone Idea |
|---|---|
| grievanceofficer@vodafoneidea.com | |
| Address | Vodafone Idea Limited (formerly Idea Cellular Limited), An Aditya Birla Group & Vodafone partnership, Birla Centurion, 10th Floor, Plot No. 794, B Wing, Pandurang Budhkar Marg, Worli, Mumbai – 400030. |
Must reference the specific content involved and provide proof of the original content.
Have your complaints not been resolved by VI within 30 days? You may need to escalate the matter to a higher regulatory body such as the Telecom Regulatory Authority of India (TRAI) or the Consumer Disputes Redressal Commission.
Frequently Asked Questions
Q. How can I file a complaint with VI customer service?
A. You can file a complaint with VI by calling their toll-free helpline numbers 198 and 199, emailing them at customercare@vodafoneidea.com, or using the MyVI app. You can also submit a complaint online through the VI website.
Q. What details do I need to provide when lodging a complaint with VI?
A. When filing a complaint with VI, you should provide your VI customer ID or registered phone number, the specific nature of your complaint, and a detailed description of the issue, including any relevant documents or screenshots.
Q. What is the escalation process if my complaint is not resolved by VI customer care?
A. If your complaint remains unresolved, you can escalate it to the VI Nodal Authority by submitting an escalation form online, emailing, or calling the provided helpline number. Remember to mention your initial complaint’s reference number.
Q. How can I contact the VI Appellate Authority?
A. You can contact the VI Appellate Authority by using the specific contact details provided for your region. This might include a direct phone number, an email address, or visiting their office.
Q. What are the different levels of complaint resolution offered by VI?
A. VI divides its complaint resolution process into three levels:
- Level 1: Initial complaint via customer care.
- Level 2: Escalation to the Nodal Officer.
- Level 3: Appeal to the Consumer Protection Authority and TRAI or approach the National Consumer Forum.
Q. Where can I find the contact details for VI’s regional appellate authorities?
A. Contact details for VI’s regional appellate authorities are provided on their website, including phone numbers and email addresses specific to each state or region.
Q. What should I do if I need to report a violation of intellectual property rights on VI’s platforms?
A. To report a violation of intellectual property rights on VI’s platforms, you should contact the VI Grievance Officer via email at grievanceofficer@vodafoneidea.com. Include the title of the content or series, details of the violation, and any relevant personal information, as well as your contact details.
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