Namaste! Welcome to Samsung Electronics Customer Service helps in India to resolve Samsung device and service problems. Samsung has a dedicated support and customer service team for your smartphones, tablets, home appliances, and cutting-edge gadgets. Contact the company for solutions to all your queries, technical concerns, and software-related issues with utmost professionalism and precision.
Products:
- Mobile & Accessories
- TV
- Washing Machine
- Refrigerator
- Air Conditioner
- PC, Laptop & Office
- App & Services
Experience seamless support for Indian users with Samsung’s Customer Care Service. You can reach out through various channels, including phone (toll-free customer care number), WhatsApp, email (with a response within 24 hours), and live chat. Get assistance or lodge a complaint online to resolve any technical or other Samsung Electronics device problems you might encounter.
Level 1: Customer Support, Samsung India
Time: 24×7
| Samsung, India | Customer Care Service |
|---|---|
| Helpline Number | 1800407267864 toll-free) |
| Phone Number | 180057267864 (toll-free) |
| Message:+91180057267864 | |
| support.india@samsung.com | |
| Live Chat | Available (Connect) |
| Online Support | Website: Contact Samsung, India |
Note: For Samsung Pay, call 18001237729 and for disputes related to online shopping from Samsung Shop, contact Customer Service, Samsung Online Store.
Nearby Countries:
Beyond the borders of India, Samsung extends its customer support across neighbouring countries, creating an exceptional experience for users in the region. The dedicated customer service teams in nearby countries like Nepal, Bangladesh, Sri Lanka, and Bhutan stand ready to assist, ensuring seamless solutions for a wide range of Samsung devices and services.
With customer service available via phone, WhatsApp, email, and live chat, Samsung’s support serves as a reliable resource for troubleshooting, technical assistance, and personalized solutions.
Time: 8.30 AM – 8.30 PM / 7 Days a week
| Country | Samsung Support |
|---|---|
| Bangladesh | Phone: +8809612300300 Toll-Free: +8808000300300 |
| Sri Lanka | Phone: +94117267864 WhatsApp: N/A |
| Nepal | Phone: +97716600172667 (For NTC) Helpline: +9779801572667 |
Note: If your raised complaint or problem is not resolved at Level 1, kindly escalate it to Level 2 of Samsung Support for further assistance and resolution.
While submitting your escalation request or complaint, must mention the reference or ticket number of previously raised requests to the support team.
Level 2: Grievance Officer/CEO, Samsung India
| Designation | Grievance Officer, Samsung India |
|---|---|
| grievance.estore@samsung.com | |
| Email (CEO) | Email to CEO, servicehead.in@samsung.com |
| Service Centre | Contact Authorized Service Center |
Still not satisfied with the final resolution or services of Samsung? Raise your concerns before the National Consumer Helpline, Ministry of Consumer Affairs of Govt. of India.
Level 3: Consumer Commission, India
The Consumer Disputes Redressal Commission (NCDRC) in India serves as the final authority for consumer protection. This commission is established to resolve disputes and ensure fairness in transactions. If you have problems or disputes related to purchases with Samsung India, then lodge a formal consumer complaint to NCDRC.
Live in India? You can lodge a consumer complaint against Samsung India to the National Consumer Commission of the government of India.
- National Consumer Helpline (NACH), Ministry of Consumer Affairs (for informal complaints)
- National Consumer Disputes Redressal Commission (NCDRC), E-DAKHIL
If you are in Bangladesh, file your consumer complaint against Samsung to:
A resident of Nepal? Lodge your complaint to:
Are you in Sri Lanka? Make a consumer complaint to:
Reference:
