Tata Play Limited, a registered subsidiary of Tata Sons Private Limited, is a leading DTH and broadband services provider including Binge+ Watch OTT services. However, sometimes customers may face issues with their Tata Play services, such as poor signal quality, billing errors, service disruption, or unsatisfactory customer care. If you are one of them, here is how to register a complaint with Tata Play and seek a resolution.
Some of the common issues that customers may face with Tata Play services are:
- No signal or weak signal on TV channels.
- Missing channels or wrong channel packages.
- Faulty or damaged set-top box or remote control.
- Slow or intermittent internet speed or connectivity.
- Billing or payment issues, such as incorrect charges, double deductions, or failed transactions.
- Poor or rude customer service, such as delayed response, misinformation, or unprofessional behaviour.
Get uninterrupted support through Tata Play’s Customer Care Service. You can connect via the toll-free customer care number, WhatsApp, email (with a guaranteed response within 48 hours), and live chat. Whether you need instant help or wish to file a complaint online, Tata Play is dedicated to resolving any technical or device-related issues you may experience.
Level 1: Customer Support, Tata Play
Time: 24×7
| Tata Play | Customer Care Service |
|---|---|
| Helpline Number | 18002086633 (Toll-Free) |
| Complaint Number | +912266133000 |
| Cancel Subscription* | Call at 18605006633 |
| help@tataplay.com | |
| Live Chat | Available (Connect) |
| Online Support | Website: Register a complaint |
* Your subscription cancellation amount will be refunded within 20 working days (read Tata Play policy).
Note: For complaints about an internet fiber connection, register a complaint to Tata Play Fiber.
When you contact Tata Play customer care, make sure you have your subscriber ID or registered mobile number handy and the details of your issue or complaint.
You should also note down the docket/ticket or complaint number that the customer care executive will provide you, as this will help you track the status of your complaint and escalate it if needed.
As per the regulations and rules of the Telecom Regulatory Authority of India (TRAI), If you are not satisfied with the response or resolution provided by Tata Play customer care, or if your complaint remains unaddressed for more than 10 days, escalate your complaint to the next level by contacting the Nodal Officer.
Level 2: Nodal Officer, Tata Play
Time: 24×7 | 9 AM to 6 PM (Call) between Mon. to Fri.
| Designation | Nodal Officer, Tata Play Ltd |
|---|---|
| Phone Number | +913360001771 |
| nodalofficer@tataplay.com | |
| State Nodal Officers | Click Here |
| Local Dealers | Click to Contact |
Still not satisfied with the final redressal of Tata Play? Raise your concerns before the National Consumer Helpline, Department of Consumer Affairs.
For disputes related to privacy or infringement of IPR, contact the appointed Grievance Officer at:
- Phone Number: +918066233705
- Email: grievance.officer@tataplay.com
- Address: Tata Play Limited, Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai 400098, Maharashtra.
Level 3: Consumer Commission
In India, if you have consumer disputes regarding your Tata Play purchases, subscriptions, product/service quality, breaches of consumer rights, content disputes, trade disagreements, or business concerns, approach the Consumer Protection Forum and regulatory bodies. You can file a complaint against Tata Play through:
For concerns regarding compliance with regulations concerning broadcasting and related services by Tata Play, such as technical standards or safety requirements, you can contact the Telecom Regulatory Authority of India (TRAI) of the Government of India.
Some other regulatory authorities:
- Broadcasting Content Complaints Council (BCCC)
- News Broadcasters & Digital Association (NBDA)
- Ministry of Information and Broadcasting (MIB)
Level 4: Legal Action
If attempts to resolve an issue with Tata Play or achieve satisfaction through the Consumer Forum prove unsuccessful, you may consider taking legal action. The following legal options and regulatory bodies are available:
- Resolve the dispute with Tata Play internally by arbitration or mediation.
- For business or trade disputes with Tata Play, you may approach the Competition Commission of India (CCI).
- To initiate legal proceedings, you can opt for online case filing through the E-Filing system for the respective High or District Court.
Before commencing any legal actions, it is recommended to seek advice from a legal expert or lawyer to understand the relevant laws and regulations.
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