initiate a complaint pertaining to the online booking/cancellation of products & services and specific services of the company. For this, either call the Goibibo customer care numbers or e-mail the customer support team. Also, file an online complaint via Goibibo Chat Assistant or Mobile App. Not satisfied or yet not resolved? In this situation, escalate the unredressed grievance to the appointed Grievance Officer or Authorized Official of Goibibo.