North Bihar Power Distribution Company Ltd. (NBPDCL) is a public limited Discom, owned by the Government of Bihar, serving the North Bihar region. You can lodge complaints about issues related to the electricity distribution services of NBPDCL, including power outages, transformer failures, billing disputes, or service line infrastructure problems.
For unresolved complaints, contact the NBPDCL Customer Care Control Room or the Sub-Divisional Officials of the Internal Grievance Cell (IGR).
To register an electricity complaint, visit the link below:
- Online: File an electricity complaint to NBPDCL
- Helpline Number: 1912, +917763818425
- Email: pgc.nbpdcl02@gmail.com, nbpdclgmhr@gmail.com
If your complaints are not resolved at Level 1 by the Customer Care Fault Center or Sub-Divisional Officers of NBPDCL, escalate the matter to the Internal Grievance Redressal Cell (IGR Cell) at Level 2.
If the issue remains unresolved, further escalate your grievance to the Consumer Grievance Redressal Forum (CGRF) of NBPDCL. Additionally, you may file a complaint or appeal to the Electricity Ombudsman of Bihar.
Contact details of the internal grievance cell (IGR Cell) in each circle, division, and sub-division of NBPDCL are provided below. Customers and industrial clients can call, email, or write to the designated engineers or officials.
Control Room, North Bihar Electricity Board
You can use these contact details of the Circle, Divisional, and Sub-Divisional offices of NBPDCL to lodge your electricity complaint.
If your issue remains unresolved, you may escalate your disputed matter to the Head/Corporate Office of NBPDCL (specifically for business or commercial disputes).
Headquarters, NBPDCL
Contact details of the Head Office:
| Designation | Managing Director, NBPDCL |
|---|---|
| Fax | N/A |
| md.nbpdcl@gmail.com, pgc.nbpdcl02@gmail.com | |
| Address | Headquarters, North Bihar Power Distribution Company Ltd., Vidyut Bhawan, Jawaharlal Nehru Marg, Patna, Bihar 800001, India. |
If your issue remains unresolved, you can escalate the complaint to the Consumer Grievance Redressal Forum (CGRF) of NBPDCL and the Electricity Ombudsman of Bihar.
For disputes involving the licensee, you may approach the Bihar Electricity Regulatory Commission (BERC). Additionally, you can file an appeal with the Appellate Tribunal for Electricity (APTEL) for further action.
