Havells: Register a Complaint about Electrical Goods or Products of Havells India Ltd

Havells India Limited is a leading Fast Moving Electrical Goods (FMEG) Company in India. As a major player in power distribution equipment manufacturing, Havells offers products, from circuit protection devices to home appliances such as solar panels, cables, motors, or lighting. It also has brand showrooms and innovative services like ‘Havells Connect in major cities.

Some of the electrical products are:

• Consumer: Fans, lighting/bulbs, appliances (juicer/mixer/induction, LEDs, etc.), water heater, air cooler, water purifier, and personal groomings.
• Electric Devices: Lloyd consumer durables (cooler/AC/washing machines), switches/switchgear, and flexible cables.
• Industrial/Heavy: Professional lighting, solar, pump, heavy-duty fans, cables, motors, and power quality solutions (inverters, battery, etc.)

Have complaints about Havells electrical products? At Complaint Hub, through verified customer helplines of Havells, report complaints about faulty, damaged, or malfunctioning electrical equipment.

Lodge your grievances related to warranty, payments, and service requests through the provided helpline numbers, email, or online complaint forms listed in the tables below.

Grievance Fee & Resolution Period:

Still, not resolved? Escalate the unresolved complaint to the Head of Service or the designated Grievance Officer (online Havells E-Store) at Havells India Ltd. For any violation of consumer rights, lodge a complaint to the National Consumer Helpline (NCH).

Level 1: Customer Care, Havells

To register a complaint about electrical products or services to Havells, as per the customer service policy, provide these details within the email or online form:

1. Order ID (If purchased online)
2. Serial/QR Code Number of Product (If required)
3. Nature of Complaint
4. Copy of Bill or E-invoice with Purchase Date
5. Description of the Complaint with Supporting Documents or Image of the Product/Defective Items (If required)

Submit these details through Havells customer care number, email, or message on WhatsApp. You can also file an online complaint or request a service.

Havells Customer Care Number

Call the toll-free customer care numbers to register a complaint. All the Havells helpline numbers are provided below, click on the numbers to call customer care.

Not resolved? You can escalate the complaint to the Head of Service, Havells at Level 2.

Register an Online Complaint

Customers can submit online complaints regarding electric or electronic products or warranty services to Havells. You can visit the provided links below, complete the complaint form, and submit your concerns.

Note: After complaining, keep the reference number to track the status.

Tip: Beware of scams, don’t share bank/personal details; use only the official Havells SYNC app for help. Stay safe!

E-Store Support, Havells

Have complaints about online shopping (booking/cancellation/return) from Havells E-Store?

Details of Havells E-Store (Online Shopping) Helpline Number and Email:

Helpline for Sampark Havells

If you are a channel partner of Sampark Havells loyalty program and have a complaint about redeeming reward points earned under this program, then use the below helplines to raise your concerns.

Level 2: Head of Customer Service, Havells India Ltd

If your lodged complaints related to electrical products or service centers of Havells are not resolved to your satisfaction at level 1 or through previous customer support channels, email or write to the Head of Service at the Head Office of Havells India Ltd.

Please include your reference or ticket number in your communication. Contact the Havells Head Office using the details provided below:

Have complaints about E-Store or online shopping from Havells?

If your complaint (about online booking, refund, cancellation, or replacement) related to E-Store is not resolved within 2 working days, then escalate the disputed matter by lodging a grievance to the Grievance Officer at Havells India Ltd.

With the order ID and reference/ticket number of the previous complaint, register your complaint using the contact details provided below.

Not resolved to your expectations? You can file a consumer complaint to the Consumer Court or regulatory authority.

Regulatory Authority

If Havells India Ltd violated your consumer rights, demand compensation by filing a consumer complaint.

• For ISI (Indian Standards Institution) Mark: Register a complaint online to the Bureau of India Standards (BIS), Ministry of Consumer Affairs.
• Consumer Disputes: File a complaint with the National Consumer Helpline (NCH) of the Department of Consumer Affairs.
• For Finance, EMI, and Loans: Lodge a financial complaint with the Banking Ombudsman, RBI against the finance aggregator.

Consumer Commission

Depending on the amount of compensation, you can register your complaint to NCDRC or the State/District Consumer Commission through E-DAAKHIL. To file an online appeal, click the link below:

Click: File an appeal to the Consumer Commission (NCDRC) by E-DAAKHIL

The disputes can be related to warranty, service/product quality, or other consumer concerns with Havells India.

Legal Action

If you are dissatisfied with the final decisions or orders from Havells India Limited and regulatory bodies/commissions, and you wish to take legal action, you can click on the link below to file a case online.

Click: File a case online by e-filing to District/High Courts.

Important Note: Before taking legal action, it is advisable to seek legal advice from professionals to understand the applicable laws and your legal rights including legal process and alternative options such as arbitration with the company.

Reference

• About Havells India Limited (havells.com)
• Havells Corporate Office (havells.com)
• Contact E-Store Havells (havells.com)