Godrej Interio is one of the leading furniture brands of the Godrej Group, with a wide range of products for home and office use. When you invest in furniture and home solutions from a trusted brand like Godrej Interio, you expect quality products and reliable service. Unfortunately, sometimes things don’t go as planned.
In that case, you can register a complaint to the customer service team, or local store manager, and escalate the matter to the Service Head, if it is not resolved.
Products are:
- Almirahs & wardrobes
- Home lockers& safes
- Dressing tables
- Chest of drawers
- Display/TV units
- Shoe racks
- Wall shelves
- Sofas & lounges
- Recliners
- Chairs
- Bean bags & pouffes
- Beds
- Mattresses
- Dining sets, tables, chairs, or benches
- Bar furniture
- Kitchen
- Accessories
Report some common problems to Godrej Interio such as product defects, return or refund issues, delivery delays, installation issues, warranty disputes, and customer service.
You can also share your feedback or suggestions to help them improve its products and services.
Level 1: Customer Care, Godrej Interio
According to the customer service policy of the company. your first step should always be to contact Godrej Interio’s customer care team and explain your problem. Here’s how to reach them:
- Godrej Interio Complaint Number: Call the toll-free helpline number 18002671122 or 18002095511
- Email: Send an email at interiocare@godrej.com
- WhatsApp: Message on +919321665511
- Complaint online to Godrej: File a complaint
- Store: Visit the nearest Godrej Interio store and talk to the store manager or staff.
Note: For any sales enquiry email at sales@godrejinterio.com or escalate to the sales head by sending an email to intbuhd@godrej.com.
In your complaint, provide your order number/invoice, product details, and supporting documents such as bills, photos, etc. You should also mention your preferred mode of communication and resolution.
Godrej Interio customer care will acknowledge your complaint and try to resolve it within 7 working days. If you are not satisfied with the resolution, you can escalate the complaint to the next level.
Level 2: Escalating to Service Head
If the customer care team cannot resolve your complaint to your satisfaction, escalate the issue to the Service Head for Godrej Interio with reference/acknowledgement ID:
| Designation | Service Head, Godrej Interio |
|---|---|
| Phone Number | 18002095511 |
| nsh.interio@godrej.com, kithead@godrej.com (Kitchen) | |
| Address | Visit Local Godrej Interio Store |
Please note: For the violation of consumer rights, file a consumer complaint against Godrej Interio to the National Consumer Helpline (NCH), Department of Consumer Affairs.
Further, you approach the consumer commission or higher regulatory authorities.
Level 3: Consumer Commission
For consumer disputes related to your Godrej Interio purchases, including furniture, home decor, office furnishings, and related accessories, or issues with product/service quality, breaches of consumer rights, warranty concerns, or questionable business practices, you can appeal to the Consumer Commission.
You can file a complaint against Godrej Interio to:
- National Consumer Disputes Redressal Commission (NCDRC)
- For business or trade disputes concerning unfair competition, approach the Competition Commission of India (CCI)
For issues specifically related to compliance with regulations concerning furniture and home furnishing products, such as standards for quality, safety, or service quality offered by Godrej Interio, you can approach the Bureau of Indian Standards (BIS).
Further, you can try to settle the dispute with Godrej Interio internally through arbitration or mediation. Finally, you can take legal action by approaching the appropriate regulatory authority or district/high court.
Before such actions, consult with a legal professional or lawyer to ensure you are thoroughly informed about the relevant laws and procedures.
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