Brihanmumbai Electric Supply and Transport (BEST) is a municipal corporation utility responsible for distributing electricity throughout Mumbai. Customers can directly contact the BEST Electricity Board to report concerns such as power outages, transformer issues, billing discrepancies, or any challenges related to the electrical service infrastructure.
To register an electricity complaint, visit the link below:
- Online: File an electricity complaint to BEST
- Helpline Number: 1800227550, +912222799396 (Report Corruption)
- Email: deslm@bestundertaking.com, electric@bestundertaking.com
If your complaints have not been resolved by BEST, you can escalate your complaint through the Customer Care Center or direct them to the relevant officials at the Ward and Circle levels of the Internal Grievance Redressal Cell (IGRC) at BEST:
Contact information for the customer care center at each ward and head office of BEST is provided below for both residential and industrial customers. You can reach the designated engineers or officials via phone, email, or postal communication as provided below.
BEST Fuse Control Center (No Power Supply)
To register a complaint about power outages or no electricity supply:
| Fuse Call Center, BEST | Customer Care Number & WhatsApp |
|---|---|
| Colaba Backbay, Nariman Point, Hutatma Chowk, Fort | Phone No.: +912222184242, +912222156749 WhatsApp: +918828871643, +918828871649 |
| Masjid Masjid Bunder, Mazgaon | Phone No.: +912223474242, +912223454297 WhatsApp: +918828871650 |
| Pathakwadi Girgaon, Kalbadevi, Bhendi Bazar | Phone No.: +912222084242, +912222084243 WhatsApp: +918828879653, +918828847565 |
| Tardeo Mumbai Central, Nagpada, J.J. Hospital, Opera House, Nepean Sea Road, Breach Candy Hospital, Mahalaxmi, Haji Ali, Tardeo | Phone No.: +912223094242, +912223018169 WhatsApp: +918828847566, +918828871647 |
| Suparibaug Acharya Donde Marg (S), Elphinstone (E), Shirodkar Mandai Footpath, Sewree Stn. (E), Borgess Road, Mazgaon, Mumbai Central (E), Lalbaug, Kala Chowky, Byculla | Phone No.: +912224114242, +912224161217 WhatsApp: +918828871641 |
| Dadar Parel, Sewree, Acharya Donde Marg (N), Matunga (E), Wadala, Antop Hill, Sion, Chunabhatti | Phone No.: +912224124242, +912224124993 WhatsApp: +918828847563, +918828871648 |
| Worli Prabhadevi, Tardeo, N.M. Joshi Marg, Worli, Shivaji Park (E), Haji Ali, Lower Parel (W) | Phone No.: +912224954242, +912224953363 WhatsApp: +918828847567 |
| Mahim Sitladevi Temple, Dharavi, S.V.S. Marg, Matunga(W), Mahim, Kohinoor Mill Tilak Bridge, (Left Side) | Phone No.: +912224444242, +912224314242 WhatsApp: +918828871644, +918828871657 |
| Dharavi Dharavi, Kataria Bridge | Phone No.: +918657448060, +918657448061 WhatsApp: +918828871659, +918828871660 |
BEST Divisional Ware Office
Contact details to register a complaint at the helpdesk of Customer Care Ward Office of BEST:
| Division Office, BEST | Customer Care Number & Email |
|---|---|
| Divisional Engineer (A) Ward | Email: deccaward@bestundertaking.com Phone No.: +912222799513, +918657906861 |
| Divisional Engineer (B) Ward | Email: deccbward@bestundertaking.com Phone No.: +912222049721, +918657906862 |
| Divisional Engineer (C) Ward | Email: deccward@bestundertaking.com Phone No.: +912222071718, +918657906864 |
| Divisional Engineer (D) Ward | Email: deccdward@bestundertaking.com Phone No.: +912223026718, +918657906865 |
| Divisional Engineer (E) Ward | Email: decceward@bestundertaking.com Phone No.: +917304456201, +918657906866 |
| Divisional Engineer (FS) Ward | Email: deccfsward@bestundertaking.com Phone No.: +912224190726, +918657906867 |
| Divisional Engineer (FN) Ward | Email: deccfnward@bestundertaking.com Phone No.: +912224190646, +918657906869 |
| Divisional Engineer (GS) Ward | Email: deccgsward@bestundertaking.com Phone No.: +912224194551, +918657906870 |
| Divisional Engineer (GN) Ward | Email: deccgnward@bestundertaking.com Phone No.: +912224194515, +918657906871 |
You can complain to BEST by using these contact details of the Customer Care Center at the ward and divisional offices.
If you still have unresolved complaints, you can escalate them to the Head/Corporate Office of BEST, particularly for issues related to business or commercial disputes.
Head Office, BEST
Contact details of the Head Office:
| Designation | Managing Director, BEST |
|---|---|
| Phone Number | 02222799528 |
| electric@bestundertaking.com | |
| Address | Headquarters, BEST Undertaking 2nd Floor, Multistoried Bldg., Electric House, BEST Marg, Colaba, Mumbai – 400001. |
If your electricity complaints are not addressed at the head office, you can escalate them to the Electricity Ombudsman of Maharashtra.
For commercial disputes involving BEST, you can approach the Maharashtra Electricity Regulatory Commission (MERC). Additionally, you have the option to file an appeal with the Appellate Tribunal for Electricity (APTEL).
