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Airtel Help: Lodge a Complaint about Airtel Prepaid/Postpaid, Fiber, and Airtel Business

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Bharti Airtel Limited is a leading global telecommunications company with operations in 17 countries across Asia and Africa. Headquartered in India, Airtel provides vairous telecom services.

Despite its vast array of services, customer have to face many problems, primarily related to:

  • Mobile Services: Airtel 2G, 3G, 4G, and 5G internet connectivity, network, voice quality recharge, and calling.
  • Airtel Xstream Fiber: High-speed broadband with speeds up to 1 Gbps, Airtel Xstream Fiber with linear and on-demand entertainment.
  • Digital TV and IPTV: Digital television services (DTH)
  • Airtel AirFiber: Wireless home Wi-Fi service, internet connection, fiber connectivity.
  • Enterprise: For businesses, Airtel secure connectivity, cloud and data center services, cybersecurity, IoT, Ad Tech, and CPaaS solutions.
  • Financial Services: Digital payments and financial services including Airtel Payment Wallet, UPI, etc.
  • Prepaid/Postpaid Bills: Unauthorized charges, billing discrepancies, and issues with recharges

Have complaints about Airtel service, whether it’s billing concerns, internet connectivity, or telecom business solutions? You can contact Airtel customer service by calling the toll-free helpline number, sending an email, or engaging in an online chat with support team.

Still not resolved? You can request to escalate the grievance to Nodal Officers of Airtel. Further, you can approach the Telecom Regulatory Authority (TRAI) and National Consumer Helpline (NHC) to file an informal complaint.

How to File a Complaint of Airtel?

To lodge a complaint online, you can call the customer care, fill out a form online and use the Airtel Thanks app or official social channels. Remember to keep record of the reference or ticket number they give you after submitting your complaint.

Resolution Mechanism:

Registration Fee No Charges (0)
Resolution Period 30 days (May vary, read the customer service guidelines of Airtel for more information)
Refund Within 15 days (read the refund policy of Airtel)
Flow Chart for grievance redressal mechanism of Airtel
Flow Chart for grievance redressal mechanism of Airtel

According to the customer service policy of Airtel, the resolution mechanism is divided into 3 levels.

  • Level 1: File a Complaint to Airtel Customer Service through:
    • Toll-free helpline number
    • Email/Chat
    • Register a complaint online
    • Mobile App
  • Level 2: File an informal complaint to Nodal Officer, Airtel
  • Level 3: Appeal to Consumer Forum and TRAI
    • Approach Telecom Regulatory Authority of India (TRAI)
    • Appeal to National Consumer Forum (NDRC)
    • Start Mediation or Take Legal Action

Please note: Report consumer disputes against Airtel like billing disputes or service quality to the National Consumer Helpline (NCH) or the Banking Ombudsman of RBI (Reserve Bank fo India) for Airtel Payment Bank and Loan disputes.

Level 1: File a Complaint to Airtel Customer Care

If you have problems with Airtel services and want to lodge a complaint, start by contacting customer support through Airtel’s helpline or toll-free customer service number.

Once you are connected with a customer care representative, be prepared to provide the following details:

  • Your Airtel Customer ID or registered phone number
  • The nature of your complaint
  • A detailed description of the issue, including any relevant facts such as billing discrepancies or technical difficulties.

Don’t forget to get a ticket number or reference for your submitted complaint.

Airtel Customer Care Number

Official details of Airtel helpline and customer care number to complain with support team:

Airtel Cares Helplines:

Airtel Service Customer Care Number
Airtel Digital TV (DTH) 18001036065
Email (DTH) digitaltv@airtel.com
Airtel Payment Bank 400+918800688006
Airtel Broadband (Airfiber) 12150
Email (Xtream Play) support@airtelxstream.in
Airtel Prepaid +919810198101
Airtel Postpaid +919810012345

For complaints related to Airtel Payment Banks, you may also email to wecare@airtelbank.com with your concerns.

Airtel Business Support

Official details of Airtel business helpline numbers:

Airtel Business Helpline Number 18001038325
WhatsApp +917411805208
Email enterprise@in.airtel.com

File a Complaint Online

To resolve an issue with Airtel, use the online Airtel support options such as email, live chat through Airtel Thanks App, or the online complaint form.

When submitting your concern, include the following details:

  • Your name or Airtel customer ID
  • The subject of your complaint
  • A concise summary of the problem, and any relevant document references (if necessary)

Be sure to keep the reference number for tracking and future escalation. For troubleshooting issues related to wireless and broadband services, use the Airtel mobile app or your web account.

Level 2: Escalate to Nodal Authority, Airtel

If you are not satisfied with the final resolution from Airtel Cares or the complaint is not resolved within 2 weeks, escalate the matter to the Nodal Authority of Airtel. You can contact the Nodal Officer via the dedicated helpline number, email, or by submitting an escalation form online.

Procedure to Escalate a Grievance to Nodal Officer:

  1. Download Grievance Form:
  2. Appeal Online to Airtel Nodal Officer:
  3. Contact Customer Executive: Choose your state or region and call the provided number. Provide the reference number with your problem.
  4. Email Airtel Appellate Authority: Alternatively, send an email detailing your issues and include any relevant documents.
  5. Visit the Nearest Office: If necessary, visit the nearest Airtel Appellate Authority office.
  6. Escalate to TRAI: If your issue is not resolved, escalate your complaint to the Telecom Regulatory Authority of India (TRAI) or Consumer Forum.

For securing your device against frauds or scams, refer to trusted sources on electronic security provided by DEITY.

Contact Nodal Appellate Authority

1. Mobile Prepaid/Postpaid

Airtel Nodal Authority Phone No. and E-mail
Bihar and Jharkhand Email: appellate.bihar@in.airtel.com
Phone No.: +919934844866
Address: Bharti Airtel Limited, Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India.
Andhra Pradesh and Telangana Email: appellate.andhra@in.airtel.com
Phone No.: +919959444865
Address: Bharti Airtel Limited, Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad – 500016.
Assam Email: appellate.nesa@in.airtel.com
Phone No.: +919957599118
Address: Bharti Airtel Limited, Bharti House, Six-mile Khanapara, Guwahati, 781022.
Haryana Email: appellate.har@in.airtel.com
Phone No.: +919729044865
Address: Bharti Airtel Limited, Plot No 41 & 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, state- Haryana.
Jammu and Kashmir Email: appellate.jk@in.airtel.com
Phone No.: +919797344865
Address: Bharti Airtel Limited, B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012.
Karnataka Email: appellate.kk@in.airtel.com
Phone No.: +919972544865
Address: Bharti Airtel Limited, No 55, Divyashree Towers, Bannerghatta Road Bangalore – 560029.
Kerala Email: appellate.ker@in.airtel.com
Phone No.: +919995844865
Address: Bharti Airtel Limited, SL Avenue, N H Bypass Kunda Noor Jn, Maradu P O Kochi, 682304, Kerala.
Madhya Pradesh and Chhattisgarh Email: appellate.mpcg@in.airtel.com
+919981544865
Address: Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore, Madhya Pradesh.
Mumbai Email: appellate.mumbai@in.airtel.com
Phone No.: +919987244865
Address: Bharti Airtel Limited, 7th Floor, Interface Building No 7, Mindspace, Link Road, Malad West, Mumbai – 400064, Maharashtra.
North East Email: appellate.nesa@in.airtel.com
Phone No.: +919612906264
Address: Bharti Hexacom Limited, Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong- 793003.
Odisha Email: appellate.orissa@in.airtel.com
Phone No.: +919937044865
Address: Bharti Airtel Limited, Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha.
Tamil Nadu Email: appellate.tn@in.airtel.com
Phone No.: +919940644865
Address: Bharti Airtel Limited, No 42/147 & 44/146 Santhome Road & Rosary Church Road, Mylapore, Chennai – 600004.
Delhi NCR Email: appellate.del@in.airtel.com
Phone No.: +919958444865
Address: Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase – IV, Gurgaon – 122015.
Gujarat Email: appellate.guj@in.airtel.com
Phone No.: +919724544865
Address: Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380054.
Himachal Pradesh appellate.hp@in.airtel.com
Phone No.: +919805044865
Address: Bharti Airtel Limited, Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009.
Maharashtra and Goa Email: appellate.mah@in.airtel.com
Phone No.: +919987244865
Address: Bharti Airtel Limited, Plot No. 3/1, North Tower, park, MIDC Knowledge Park, Kharadi, Pune- 110014.
Punjab Email: appellate.pb@in.airtel.com
Phone No.: +919878444865
Address: Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101.
Rajasthan Email: appellate.raj@in.airtel.com
Phone No.: +919958444865
Address: Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan.
Uttar Pradesh East Email: appellate.upe@in.airtel.com
Phone No.: +919794544865
Address: Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow – 226010.
Uttar Pradesh West and Uttarakhand Email: appellate.upw@in.airtel.com
Phone No.: +919997444865
Address: Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh.
West Bengal Email: appellate.wb@in.airtel.com
Phone No.: +919831844865
Address: Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal.

2. Airtel Broadband/Fiber Authority

Appellate Authority (Circle) Phone No. and E-mail
Andhra Pradesh Email: appellate.southabts@in.airtel.com
Phone No.: 04040000222
Address: Bharti Airtel Limited, Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad – 500016.
Delhi & National Capital Region Email: appellate.ncr@in.airtel.com
Phone No.: 01141614690
Address: Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase – IV, Gurgaon – 122015.
Gujarat Email: appellate.west@in.airtel.com
Phone No.: 07940020143
Address: Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380054.
Haryana Email: appellate.haryana@in.airtel.com
Phone No.: 01804600150
Address: Bharti Airtel Limited, Plot No 41 & 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, Haryana.
Karnataka Email: appellate.southabts@in.airtel.com
Phone No.: 08041115201
Address: Bharti Airtel Limited, 55, Divyasree Towers, Bannerghatta Road, Bangalore – 560029.
Kerala Email: appellate.southabts@in.airtel.com
Phone No.: 04844015201
Address: Bharti Airtel Limited, N H Bypass Kundanoor Jn, Maradu P O Kochi – 682034, Kerala.
Kolkata Email: appellate.kolkata@in.airtel.com
Phone No.: 03340016676
Address: Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal.
Madhya Pradesh & Chhatisgarh Email: appellate.central@in.airtel.com
Phone No.: 07554221100
Address: Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore- 452010, Madhya Pradesh.
Maharashtra Email: appellate.west@in.airtel.com
Phone No.: 02040031233
Address: Bharti Airtel Limited, Plot No. 3/1, North Tower, ePark, MIDC Knowledge Park, Kharadi, Pune- 110014.
Mumbai Email: appellate.west@in.airtel.com
Phone No.: 02240030143
Address: Bharti Airtel Limited, 7th Floor, Interface Bldg No -7, Mindspace, Link Road, Malad (W), Mumbai – 400064, Maharashtra.
Punjab Email: appellate.punjab@in.airtel.com
Phone No.: 01724600150
Address: Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh – 160101.
Rajasthan Email: appellate.rajasthan@in.airtel.com
Phone No.: 01414034338
Address: Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan.
Tamil Nadu /Chennai Email: appellate.southabts@in.airtel.com
Phone No.: 04442039583
Address: Bharti Airtel Limited, No 42/147 & 44/146 Santhome High Road & Rosary Church Road, Mylapore Chennai 600004.
Uttar Pradesh East Email: appellate.upeast@in.airtel.com
Phone No.: 05224600150
Address: Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow – 226010.
Uttar Pradesh West Email: appellate.upwest@in.airtel.com
Phone No.: 01214600150
Address: Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh.

Write to Grievance Officer, Airtel

If you want to report a violation of intellectual property rights related to content on Airtel’s platforms, you can file a complaint with the Airtel Grievance Officer.

Contact Detaiuls for Airtel Grievance Officer:

Information Required for Your Complaint:

  • Title of the content or series, including specific episodes.
  • Detailed description and nature of the complaint.
  • Date and time of the violation, if applicable.
  • Your contact details, including name and address.

Important: Must provide all required details are included, as missing information may lead to non-consideration of your complaint. Clearly describe the content section and provide evidence of the original content.

Still, your telecom complaints not resolved? Escalate the grievance to higher regulatory authority or consumer forum.

Level 3: Appeal to Consumer Forum or Regulatory Authority

If you are not satisfied with Airtel’s final resolution or if your complaint is not resolved within 30 days, you can file an informal complaint against Airtel with the consumer department of Telecom Regulatory Authority of India (TRAI).

Further, you may appeal to the consumer forum or national consumer helpline (NCH) against Airtel.

Have serious consumer disputes? You should file a formal consumer complaint to National Consumer Disputes Redressal Commission (NCDRC) through E-DAAKHIL.

Additionally, you may also try to resolve the dispute by starting a mediation with Airtel, acceptable by the company.

Finally, you can approach the district/high court to take legal action against Bharati Airtel.

Frequently Asked Questions

  1. How do I file a complaint with Airtel Customer Care?
    You can file a complaint by calling Airtel at 121, 198, or 12150 for specific services. Alternatively, use the Airtel Thanks App, official social channels, or email at 121@airtel.in. Remember to obtain a ticket number for tracking your complaint.
  2. What information is needed to file a complaint with Airtel?
    When filing a complaint, provide your Airtel Customer ID or registered phone number, the nature of your complaint, and a detailed description of the issue. Include any relevant facts like billing discrepancies or technical difficulties.
  3. How can I escalate a complaint if I’m not satisfied with the initial resolution from Airtel?
    If your complaint remains unresolved or you are unsatisfied with the response, you can escalate it to the Nodal Authority of Airtel by calling the dedicated helpline, emailing, or submitting an escalation form online.
  4. What are the steps to contact the Airtel Appellate Authority?
    You can contact the Appellate Authority by email or phone provided for your specific region. You may also visit the nearest office for direct interaction. Ensure to provide the reference number of your previous complaint.
  5. What should I do if my issue with Airtel remains unresolved even after contacting the Nodal and Appellate Authorities?
    You can file an informal complaint with the Telecom Regulatory Authority of India (TRAI) or approach the National Consumer Helpline (NCH) if your complaint is not addressed within 30 days.
  6. How can I protect my device from frauds or scams while using Airtel services?
    Refer to trusted sources on electronic security provided by DEITY for tips and best practices on securing your device against frauds and scams.
  7. Where can I find contact details for Airtel’s Grievance Officer for intellectual property rights violations?
    You can contact the Airtel Grievance Officer via email at content.grievance@airtel.com or by postal mail to Airtel Center, Plot No. 16, Udyog Vihar Phase IV, Gurgaon – 122015. Provide details such as the title of the content, a detailed description, and the nature of your complaint, along with your contact information.

Reference

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Airtel Help: Lodge a Complaint about Airtel Prepaid/Postpaid, Fiber, and Airtel Business